moving terms and conditions

• • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.

• • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
• • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
• • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.

• “Rates and Charges”
  

  Our pricing is based on an hourly rate that varies depending on the day of the week. All hourly rates include GST and are billed in 15-minute increments, with a minimum booking period that ensures efficient scheduling and fair travel time coverage. Each booking includes two trained removalists and a fully equipped truck to ensure a smooth, professional move.

  Monday to Friday Rates:
  Weekday moves are billed at our standard hourly rate with a two-hour minimum.

  A set depot-to-depot fee (or call out fee) is charged to cover travel costs from Milton (our depot) to your upload location and from your offload location back to the depot, regardless of traffic conditions. This is calculated on Google Maps for transparency reasons.

  Weekend Rates:

  Saturday and Sunday bookings attract a slightly higher hourly rate and depot fee to reflect higher employee charges that apply, with the same two-hour minimum.

  Number of movers (aka superheroes):

  Your move will always include two professional removalists and a truck stocked with all the necessary moving equipment. If additional movers are required, they can be added to your team at an hourly rate per person. The depot fee is again calculated based on this hourly rate and charged in 15-minute increments.

  Payment:

  Our preferred method is bank transfer. We do, however, accept credit cards. You will be provided with an invoice on completion with the bank details at the bottom.

  If we do not receive payment for the service provided, we have the right to engage debt collection services for the collection of unpaid debts, which will include the debt collection fee incurred by BR.  We also have the right to commence legal proceedings for any outstanding amounts owed to us, and the corresponding sum of legal fees generated in the process. 

  Depot travel is calculated at the same rate and is also charged in 15-minute increments.

  If invoices are unpaid after the payment due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, which will include the debt collection fee incurred by BR.  We have the right to commence legal proceedings for any outstanding amounts owed to us, and the corresponding sum of legal fees generated in the process. 

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

Prior Preparation: All items must be properly prepared before loading. Items requiring special attention, such as but not limited to lawn mowers, garden tools, BBQs, and fish tanks, must be cleaned, emptied, and free of oil, fuel, water, or residue. Ensuring all such items are transport-ready is the client’s responsibility. We are not responsible for damage/dirt caused by leakage for non-transport-ready items.