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transparent process - how it works

Our process tried and true

HOW IT WORKS

We have created a video to help explain just how it works and how the charge is calculated.

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what's involved in when booking our services

How it works page image of us entering a booking into our system

Moving house, apartment or office?

We at Brisbane Removalists wish to help you make a decision. As you can see, our superheroes are at the ready. This is how it works.

Transparent booking service

Each move is broken into 2 parts

The first part is the call out.

This allows your 2 superheroes to get from our depot in Milton to your first property and to return to the depot from your second property once the move is finished.

So, looking on google maps, if you were moving to Chermside from Morningside, you can see it is 15 minutes from Milton to Chermside and then 15 minutes from Morningside to Milton. This is therefore a 30-minute call out fee.

We keep the fee separate to ensure transparency. Sometimes we add a buffer when going to the Gold Coast or Sunshine Coast given the risk of traffic at peak times.  This is set in stone so if we get stuck in traffic, it is on us. 

The second part is the move itself

How the charge is calculated.

The clock starts when the team arrives at your first home. They uplift your goods, drive to your new property and unload.  Then the clock stops. If we get stuck in traffic on the job between pickup and drop-off, it is on you.

For this part of the job, we charge the hourly rate, GST inclusive, without hidden fees. There are no extra fees for stairs, lifts, dismantling of furniture, or sloping driveways.

These are all part of our service.  You just need to multiply the number of hours by the hourly rate and add the call-out.

We rarely have a heavy lift fee. This is only when you have objects that weigh over 120kgs such as a pool table or a piano.

Not only are all our fees GST inclusive, but we do not charge a deposit.  We work on a trust basis. We give you the security of not having to pay anything upfront, but we ask that you do not cancel 3 days before and leave our team without work at the last minute.

We have a 2-hour minimum for all jobs. After this, we charge in 15-minute increments only. So, if you do 4 hours and 10 minutes, you will only be charged 4 hours 15 and not 5 hours.

So, the most frequently asked question is how long will it take? An estimate is all we can give you.

Typically, a one-bedroom will take 2 hours to upload and offload, a 2 bedroom around 4 hours, a 3 bedroom around 6 hours to complete and a 4 bedroom around 8. This is only an estimation and you should base your bedroom size on what you have. If we are only moving the big items, then it will not reflect the true size of the house, but a bedroom size equivalent.

Each move is different

Each move is different and there are 2 factors that will make a positive or negative impact on the time of your move. One is traffic and the other is access. If you have driveway-to-driveway parking, single-storey to single-storey, if you are organized and have everything ready to go, you are only getting us to move the heavy items and if there are no traffic issues, your move will go faster. Feel free to help out!

If however, you have poor access and we have to park down the street, have bad traffic, have to share lifts, navigate underground passages, ramps and glass doors just to get to the lift or pass furniture over balconies that will not fit in the lift or stairs, then it will probably take longer.

Try not to over or under-estimate the size of your move as we do not want to turn up with the wrong-sized truck. Remember, the more you tell us, the better the move.

CHECK OUT THE PROFESSIONAL SERVICES WE HAVE ON OFFER

Brisbane Removalists, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

Below, is a list of many of our services we offer to help you with your moving, packing, cleaning and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can. Here is a couple of linnks to some more help to get you ready for your move.

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4.8
Based on 605 reviews
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Read Our Reviews

Kelly Menses
Kelly Menses
1708598598
The Team from Brisbane Removalists were efficient and friendly from the first phone call to book in our move.The guys on the day were punctual, polite and efficient. Would highly recommend.Thankyou for a great move.
Diane
Diane
1708567314
AAA. Eileen, Rod and all staff were very helpful with the packing, removal,storage, and handling of the furniture and goods in our large 5 bedroom home and delivery to our new home. The fees were very reasonable and everybody were always pleasant. If you ever need to move house then give Brisbane Removalists a call and I am sure you wil not be disappointed with the their help.
Angela Fratar
Angela Fratar
1708465123
We always use Brisbane Removalists as they are the best no problems with booking always turn up on time and fast and professional move they make us have less stress with moving a big thank you to the boys Nathan and his partner very friendly and got the job done very happy repeat customers.
Margot Henry
Margot Henry
1708389070
Brisbane Removalists made our move so easy! Right from the booking process to the day of the uplift. We had excellent packers which really made a difference and the two removalists the day after were superheroes! Thanks for reducing much of the stress of moving. I would use this service again for sure.
Erin
Erin
1708229651
Josh and Tom were fantastic and made the job of moving so much more efficient and pleasant than I expected to be!
Karla Cusack
Karla Cusack
1708084205
Fantastic service. Excellent communication and super hard working guys. They treated each other with respect and our furniture like it was their own.
Bridget Bowe
Bridget Bowe
1708058549
Highly recommend Brisbane Removalists!! Easy booking process, transparent and easy to understand costs, responsive and friendly admin staff and my removalists Tom and Josh were efficient, helpful and friendly.
Catherine G
Catherine G
1708054975
Feb 2024: used these guys to move previously six years ago (review below) and they were great then, and they were great today. Quick, professional, and friendly. Made moving very easy.6 years ago: On time, very funny guys. Did tease us about out inept flat packing abilities when moving desks....which they also fixed up for us! We also got them to take the beds apart and put them together again at the new place, so easy, would recommend asking them to do that. Nothing broken etc, moved efficiently.
I’ve had Brisbane Removalists help me with moving twice now. Both times I’ve been impressed with their speed, communication and precision. Thank you for helping me move, BR! I’d definitely recommend them to anyone looking to hire movers.
Jeff Bull
Jeff Bull
1707453539
Good experience, friendly removalists, not afraid of the rain, packed everything in the truck then met us at the end, and unpacked everything efficiently. Only thing was they were delayed on the earlier job in the day when the client asked for extra work to be done, so we were pushed back until the afternoon. Kept us informed when we asked so that we could schedule other things while waiting.On the whole good service.
I recently hired Tom and Josh from Brisbane Removalists and was very impressed with their service. Tom and Josh arrived promptly and conducted themselves in a professional, friendly and courteous manner, and ensured that all my belongings were safely transported to my new home. I would highly recommend using their services for all your moving needs.
Tshiz
Tshiz
1707186055
Thanks Tom and Josh for helping us with our move. They boys were punctual, efficient and very good at their job.
Janeen Pelly
Janeen Pelly
1707179099
Clear friendly communicationCompetitive pricingProfessional well mannered consideration from Tom and Josh on the truckThe whole experience was efficiency and calm no ‘oh my god what are they doing moments’Highly recommend no need to search any further for your next move.
Jim Lawrence
Jim Lawrence
1707131689
Tom & Josh were very professional.They took great care of my antique furniture, from loading, packing and unloading my furniture.Would recommend them to anyone
Zack Wilson
Zack Wilson
1707118692
Had Erick and Nicholas help move my unit today and they were fantastic. Super friendly and super easy to work with. Couldn’t recommend this business anymore.
Paul Owen
Paul Owen
1706830641
Brilliant and easy service from Tom and Josh. They helped with two heavy / tricky items with no dramas at all. Totally recommend 👍
Megan Harris
Megan Harris
1706219532
We had an amazing expereince with Brisbane Removalists. It was last minute and a much bigger job that I thought and right from the first interaction, they worked hard to squeeze us in. David and Dairo were fabulous and some of our stuff was HEAVY and up stairs! I highly recommend this company to make your move a little less stressful - thanks again!
Deb R
Deb R
1706143350
I cannot recommend this removalist company enough. From speaking with Eileen on the phone in the first instance, I knew our very complicated job was in good hands. The movers over the multiple days took such good care of the house and furniture and were very happy to help with some complex items to move offering suggestions and solutions. Thank you for your friendly, fast and reliable service.
Ontime, Efficient, Hardworking. Overall excellent removalists, Tom and Josh were helping us move yesterday from our old apartment to our new one, as soon as their truck pulled into our loading bay they were quick to set up what they needed and started moving our boxes right away. They were especially good at problem solving when it came to some of our larger furniture (especially our couch) that wouldnt fit in the lift and had to be taken down the stairs. A couch which had previously had to be craned/lifted up the side of the building into apartments we have lived in. They had a great attitude even when dealing with more difficult pieces of furniture and just kept moving. We had budgeted for a 8 hour days work but Tom and Josh were quick enough to get it done in only 6.5 hours but also careful enough that none of our property was damaged. Overall would definately recommend them to anyone else needing removalists.
David Allan
David Allan
1705110739
Big thanks to Brisbane Removalists and big shout out to Ben & Tom who helped us with a tricky move at the last minute. Great service, easy to deal with and very professional. will use again
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Urgent Last
Minute Moves

Tuesday, Feb. 27th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, Feb. 28th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, Feb. 29th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, March. 1st

Morning:
  • House or Unit move 1 – 2 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Saturday, March. 2nd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Monday, March. 4th

Morning:
  • House or Unit move 1 – 2 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, March. 5th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, March. 6th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Thursday, March. 7th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, March. 8th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, March. 9th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

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​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.