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moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

    • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
    • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
    • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
    • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges”
    Our rates Monday to Friday are $199 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Saturday are $229 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Sunday are $259 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.

    Should the move require additional movers this will be charged accordingly at $80 per hour per mover including GST.

    Depot travel is calculated at the same rate and is also charged in 15-minute increments.

    If invoices are unpaid after the payment due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, which will include the debt collection fee incurred by BR.  We have the right to commence legal proceedings for any outstanding amounts owed to us, and the corresponding sum of legal fees generated in the process. 

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

    1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
    2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
    3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
    4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
    5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
    6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
    7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
    8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
    9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
    10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
    11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
    12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
    13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Google Rating
4.7
Based on 669 reviews
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Urgent Last
Minute Moves

Saturday, December 7th

Morning:
  • House or Unit move 1 – 3 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Monday, December 9th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, December 10th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, December 11th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Thursday, December 12th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Friday, December 13th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Saturday, December 14th

Morning:
  • House or Unit move 1 – 3 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

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Rates

Our rates are structured to provide flexibility and transparency, tailored to the day of your move. All pricing includes GST and is charged in 15-minute increments, ensuring you only pay for the time used. A minimum of 30 minutes is added to cover depot-to-depot travel from Milton.

  • Monday to Friday: A 2-hour minimum applies, making these days ideal for smaller or quicker moves.
  • Saturday: Slightly higher rates apply, with a 2-hour minimum, to accommodate the increased demand for weekend services.
  • Sunday: A 3-hour minimum is required for bookings, reflecting the premium nature of weekend relocations.

We’ll contact you shortly to discuss your specific moving needs and provide further details!

We would love to help you with your move!

​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Read Our Reviews

Brisbane Removalists
Excellent
4.7
Based on 669 reviews
review us on
Vanderson and Team from Brisbane Removalist were amazing. They took great care of our furniture wrapping in blankets and were outstanding.We has some awkward items to move and their experience and professionalism was apparent.The team were friendly and dedicated.We had everything labelled and planned where it was to go in the new home which the team appreciated.Would highly recommend to anyone moving home
Response from the owner: Good morning Jeffrey, it is always lovely to wake up to a happy customer! Thank you for your kind words. I will let Vanderson, Santiago and Raphael know that you appreciated their attitude, professionalism and skills. We feel the same about them and their dedication to doing their very best. They truly are fantastic and we value them immensely. We wish you all the very best in your new home and hope you enjoy your first Christmas there. Thank you for taking the time to review us. It really helps us too! Eileen and the team at Brisbane Removalists
Luke and Justin just assisted with a local move, highly efficient, friendly, helpful, above and beyond expectations.Can thoroughly recommend Northside Removals
Response from the owner: Hi Melanie, I love that your move went well - unfortunately, it was not with us. I believe you have clicked on the wrong google link. I just want to make sure Northside Removals get the review they deserve. Credit where credit is due and all that. Eileen and the team from Brisbane Removalists
12h and 4 very hard working men got me from my old place to a new one to call home. They were careful and make the effort to care for my belongings and followed instructions to place all the items where I wanted them in the new place. Unfortunately one glass table top was broken in the process. Other than that, everything went well. This was the second time we book their services to move house and we will go back to them next time.
Response from the owner: Hi Sylvia, thanks for taking the time to review us. We love repeat customers. Happy that we managed to get you into your beautiful new home. I hope you settle well. I know this was a big mission for you. Sorry that the table glass broke. Tempered glass does not like truck vibrations and although the team did not knock the table, it spontaneously exploded. This is a known defect with tempered glass - showers, ovens etc. that just randomly explode. I believe this is why insurance companies do not like to cover glass. It is quite scary when this happens and we are truly sorry that it happened. We hope you do not have to move too soon Sylvia! Feet up and enjoy your new home. Eileen and the team.
Sensational communication, amazing service, and great outcome. Cannot fault and really appreciate the above and beyond attention. Thank you for moving me into my new home.
Response from the owner: Good morning Jeff. What a nice way to start my day. Thank you for such a lovely review. I am so glad we could help you settle without the stress. We do try our best to make moving easy so we are thrilled to have you acknowledge this. I will let Miguel and Andres know that they were true superheroes - time to buy them capes I think! I hope you are through the boxes as you did not have many! I hope you enjoy your new surroundings. Take care. Eileen, Atjie, Thomas and the teams.
I have had the best experience with these removalists. From my enquiry with Eileen and then booking the job was easy, very informative, friendly and very knowledgeable. On the day of the move everything went very smoothly. The fellows Jesus and Javier were friendly and professional and went about their work confidently. I would highly recommend brisbane removalists and would use them again.
Response from the owner: Good Morning Jodie, what a lovely way to start my day! Thank you for your kind words and praise of the team. It is not an easy job that they do and I love it when our clients recognize this. Heavy lifting, long days and heat and they still do it with a smile and a great attitude. We would be lost without them. I will let Jesus and Javier know that you have given then a 5 star review. I hope that you have love your new home and garden and settle quickly Jodie. Cheers, Eileen and the team.
Miguel and Jesus were amazing. Very friendly and professional. I would highly recommend Brisbane Removalists. They helped me to move from one 3bdr townhouse to another. I was referred to them by someone else, and I was not disappointed.
Response from the owner: Hi Jaimi, Thank you so much for the lovely review. We rely on word of mouth and our Google Reviews, so we are always happy to have referrals. Glad we made your move a smooth one. Yes Miguel and Jesus are amazing. I will let them know that you were thrilled by their professionalism. We wish you all the best Jaimi in your new home. Until next time...Eileen and the team.
Very smooth move , i had lots of woodwork machinery as well asa 4 bedroom house. Great price and the guys hard.worked. definately reccomended
Response from the owner: Hi Irene, and John. Thank you for taking the time to review us and for your email. We appreciate you doing this as this was a big move and no doubt you have other things to do! I have let Vanderson, Javier and Santiago know. Glad we managed to get it all done in record time. We wish you all the best in your new home...once the boxes have been emptied that is! Take care, Eileen, Thomas and Antje.
Great guys did an awesome job and didn't mess around. Great value and service. Highly recommend!
Response from the owner: Hi Mark, Thank you for the lovely review. Andres and Nicholas will be super happy to see this. We wish you all the very best in your new home. Happy it went well and we could take the sting out of moving for you! Happy landing! Eileen and the team.
Highly recommend the guys were great and on time and put in a massive days work!
Response from the owner: Thank you Ashlee for leaving this review. I will let Diego and Jonathan know. They will love to know that they made your move an easy one. We wish you all the very, very best in your new home. Happy landing! Eileen and the team.
The team did a great job with a high level of service from the initial quote right through to the move itself. Can definitely recommend.
Response from the owner: Thanks James for the great review. We love repeat customers. I believe this must be the 3rd time now. Happy that Guto and Henrique made your move so stress-free. I will pass this review onto them. They will be very happy to see this. I am also thrilled that you appreciate the service we offer and come back to us each time. We wish you all the best in your new place. Happy landing! Eileen and the team.
We engaged this company to move my furniture from Caboolture South to North Lakes. The uplift of furniture into a container went smoothly, the 2 gents handled the furniture with care and although it took a little longer than anticipated everything was packed neatly and the container was taken away and placed into storage for 7 days.On the day the furniture was delivered to our place in North Lakes, the unloading went smoothly and the 2 gents were very polite and helpful placing the items where we requested.Unfortunately French door fridge had dents in two of the large doors. We took photos and reported the damage immediately to Brisbane Removalists admin who took ownership of the damage and assured me they would have the fridge doors replaced.They kept me informed of progress and two weeks later we had new doors fitted to the fridge.I can highly recommend this company as from the outset they were very professional and upfront with costs etc.There was absolutely no hesitation in having my fridge repaired and went out of their way to ensure I was satisfied and happy with the outcome.We have used a few different removal companies and without any doubt, Brisbane Removalists are by far the most professional, helpful and honest company we have ever dealt with.Doug & Bev Whitehorn
Response from the owner: Thank you Doug for your lovely review. We are happy to accept errors - we are only human after all. Luckily these are few are far between. They are also learning curves for us, so that we do things better. I am very happy that despite your fridge being damaged, which was absolutely not what we wished for, that you were happy with the service and our follow up. I am glad that it is all sorted now and that you felt supported the entire way through the process. You were fantastic throughout the process too! We wish you all the very best in your new home Doug. It was truly a pleasure dealing with you. :) Regards, Eileen and the team
Iv used Brisbane removalists 4 times and they have been very easy to deal with. The removalists have been very professional and work quickly.
Response from the owner: Thank you for the review Nicholas. I am glad to hear that your moves were successful and that the contact with us was easy. We look forward to future moves. :) Eileen, Thomas and the teams
This is the second time my family has hired this company. I highly recommend them. Eileen and Thomas are incredibly helpful as you discuss your moving needs and the logistics of moving different items to different locations on the same day. And we trust Erick, and his assistant, with our household items. On time, efficient, friendly, hard working, and no breakages even when dealing with a spiral staircase, tricky un/loading spaces, and lifts. Thank you Brisbane Removalists for reducing the stress of moving.
Response from the owner: It is always so lovely to arrive into the office to a happy customer review. Thank you for taking the time to write this. We appreciate this as it is the last thing anyone has time for when moving. We are thrilled that you found our service to your expectations once again Bernadette. We love having repeat clients. Erick is a real trooper and we really value him. He always genuinely goes above and beyond for our clients and always with a smile. I hope you love your new home even if this means we do not get to move you again!!! Eileen, Thomas and the team. :)
More positive feedback after yet another successful engagement with Brisbane Removalists. My experience with them has always been great, but the service we've received on this last job has really been above and beyond.Eileen's assistance leading up to this job, including sending a coordinator to drive by the site ahead of time, was amazing.Sadly, despite all their best endeavours, we still had problems, so it just goes to show that sometimes things just do go wrong. They did everything they could to assist, and even incurred additional costs for which we were not charged.The movers themselves were great, and very careful/mindful while moving things. It was a hard job, given the logistical challenges, but they remained courteous and respectful even when they were clearly exhausted at the end.The same comments apply to their other movers, who attended our previous jobs.
Response from the owner: Hi Nik,Thank you for your lovely review. Yes...so hard when access is difficult. We have a lot of office jobs in the CBD with 20 minute loading zone time constraints, early morning or after hours moving only allowed, or height restrictions that no truck will fit under, so we are used to trying to find solutions to the difficult moves, but it is not always easy. I think a lot of the buildings were built at a time where access was not really thought through - we just have to deal with this. Hopefully, the return will be smoother with a transship. So happy that despite the difficulties, you had a good move. We truly do have wonderful moving teams that are the backbone of our reputation. So glad we could help. See you on the next job Nik. :) Eileen
I used Brisbane removalists twice now, one to move from Newmarket to Chermside, and one from Chermside to Everton Hills. The first time, I needed to move on a short notice. The communication with the team was seamless, especially with Eileen, who gave me a call outside of business hours to explain their services, fee breakdown, etc. The two removalists who showed up, Andre and Murilo, where really organised, detailed, and made sure all furniture were removed with care.For the second time, same deal, great communication, everything organised properly, the removalists (I don't remember their names :( ) showed up precisely at the time agreed and I was completely moved in within 4h.I highly recommend them as everyone I dealt with was highly professional and their fees were decent.
Response from the owner: Thank you Victor for your kind words. We try very hard to make our clients' experience a positive and stress-free one. We appreciate that you take the time to acknowledge that the guys did a great job moving you. I am glad I was able to help you out too. It is always nice to be appreciated. :) We hope that you settle in well in your new home. Eileen and the team. I will share this with Murilo and Andre.
I highly recommend Brisbane Removalists. The team were fantastic, very professional and efficient. I couldn’t believe how quickly everything was done. They took care with my things and were lovely to deal with.
Response from the owner: Hey Rebecca, thank you for taking the time to review us. So happy to see that you were impressed with us and the quality of the service we provide. We do try our best to make your move as seamless as possible with our teams of skilled and efficient superheroes. Erick and team always make the client their priority and go over and above every time - we are lucky to have them and our other superhero teams on board. I will make sure Erick knows you gave them a 5 star. We wish you all the best in your new home Rebecca.
Amazing service as always - we have used the team at Brisbane Removalists many times now - and every time, we couldn't be happier
Response from the owner: Thank you, Kath. Really appreciate that you keep coming back to us. Enjoy your séjour. I will join you for the next one!!! Eileen
If you're looking for down to earth, authentic, service focussed, experienced group of people to either move you or remove rubbish ( this review), you will be pleasantly amazed by Brisbane removalists.Being from Sydney, I had to research who to contact for a quote, to help with a number of things.1. Move us to our apartment2. Remove rubbish at our Mums place3. Help with set up of our new place ( unpack and functional help).I chose Brisbane removalists after reading through all the genuine and real reviews left by customers. And those reviews proved true. From my 1st call with Eileen to organising the services, it had been pleasant and personal.For the rubbish removal I had Andre and Juan. What a great team they made. Fast and at the end they did ask to wash their hands which means very hygiene conscious men. They were polite in taking a simple water offering though appreciated it.For my 1st experience in Brisbane having lived in Sydney most of my life, and not being able to call my best guy Sam ( Newington Removalists), this was a fantastic replacement and on par with who I've known...so look no further in making a decision. You will get the best team for the job.
Response from the owner: Good morning, Linda! What a lovely way to start the day! You have taken a lot of time to write this given your very busy schedule...no wonder you start your day so early! We really appreciate the time you took to write all of this. I will let Andre and Juan know that they were superheroes yet again! We look forward to the next stage in the move and hope you get a lot from our decluttering service with Timea. Sounds like a clean and fresh start to a new home. I am sure you will love the sleepier lifestyle Brisbane offers! Really enjoyed our chats. Talk soon. Eileen and the team.
Very easy and pleasant to deal with from start to finish. Eileen was lovely and communication was fantastic. Camilo L and Dairo were a great team to work with even with our road closed at short notice and the rain. They did not stop until the job was done. Highly recommend and would use Brisbane Removalists again.
Response from the owner: Hi Rachel, thank you for your great review and for your wonderful sense of humour when the roads were blocked off and you only found out last minute. You found a solution and took it all in stride. Shame you did not get an autograph from Mark W., but you still got moved despite the chaos. I am glad it all went well, and I totally loved your attitude in the face of adversity. I am sure the Dairo and Camilo had a lot of fun with you!!! Happy landing in your new place. :) Eileen and the team.
Move was very good, removers were professional and efficient. Admin was very helpful with good communication, process reasonable for our circumstances.
Response from the owner: Good morning, Denice, and thank you for taking time to write us a review. I am glad it went well for you and even happier you found your bed legs. Moving is always hectic, so I hope you get through the last of the boxes soon. Happy landing! Eileen and the team.
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