LAST MINUTE VACANCIES
Search
Close this search box.
Facebook Instagram Youtube Linkedin
LAST MINUTE VACANCIES
GET A QUOTE
LAST MINUTE VACANCIES
EASTER TRADING HOURS - CLOSED FROM GOOD FRIDAY - REOPENING TUESDAY 2ND APRIL

moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

    • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
    • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
    • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
    • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges”
    Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.

    Should the move require additional movers this will be charged accordingly at $70 per hour per mover including GST.

    Depot travel is calculated at the same rate and is also charged in 15-minute increments.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

    1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
    2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
    3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
    4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
    5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
    6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
    7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
    8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
    9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
    10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
    11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 4-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
    12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
    13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Read our reviews

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Contact Us

Hire a team of professionals,
hire Brisbane Removalists!

From your first contact to the completion of your move, Brisbane Removalists’ state of the art systems and hands on approach will monitor, guide and assist every step to insure you’re completely satisfied with our removal services.

Our movers are trained to national standards. We care about your belongings and to us, every piece of your furniture is fragile. Our priority first and foremost is to make sure your furniture is handled with care from start to finish.

0407 164 733
(07) 2112 4621

Site Directory

SERVICES

Client Care

PRIVACY

Brisbane Removalists banner logo reversed small size
© Copyright 2024 – Urban Island Enterprises Pty Ltd
All right reserved
site designed and powered by Arrested Graphics and Web Solutions
Google Rating
4.8
Based on 656 reviews
js_loader

Urgent Last
Minute Moves

Friday, September 13th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Saturday, September 14th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-2 bedroom
  • Office move

  • Details correct at time of posting

Monday, September 16th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Tuesday, September 17th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Wednesday, September 18th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Thursday, September 19th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Friday, September 20th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-2 bedroom
  • Office move

  • Details correct at time of posting

Call Us Now

Get a Quote

Brisbane Removalists banner logo reversed small size

THANK YOU

Your Quote Request has been sent!
(Please check your Junk Mail)

Here's why you should book with us!

  • Brisbane's Most Trusted Removalists
  • Fully Equipped Trucks & Qualified Teams
  • Fully Insured for your peace of mind
  • Guaranteed to Out-Perform our competitors
Read our Reviews

THANK YOU

Your Quote Request has been sent!
(Please check your Junk Mail)

​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Read our Reviews

Read Our Reviews

Brisbane Removalists
Excellent
Brisbane Removalists
4.8
Based on 656 reviews
See all reviews
review us on
Bernadette Pryde
Bernadette Pryde
This is the second time my family has hired this company. I highly recommend them. Eileen and Thomas are incredibly helpful as you discuss your moving needs and the logistics of moving different items to different locations on the same day. And we trust Erick, and his assistant, with our household items. On time, efficient, friendly, hard working, and no breakages even when dealing with a spiral staircase, tricky un/loading spaces, and lifts. Thank you Brisbane Removalists for reducing the stress of moving.
Nik Searby
Nik Searby
More positive feedback after yet another successful engagement with Brisbane Removalists. My experience with them has always been great, but the service we've received on this last job has really been above and beyond.Eileen's assistance leading up to this job, including sending a coordinator to drive by the site ahead of time, was amazing.Sadly, despite all their best endeavours, we still had problems, so it just goes to show that sometimes things just do go wrong. They did everything they could to assist, and even incurred additional costs for which we were not charged.The movers themselves were great, and very careful/mindful while moving things. It was a hard job, given the logistical challenges, but they remained courteous and respectful even when they were clearly exhausted at the end.The same comments apply to their other movers, who attended our previous jobs.
Response from the owner: Hi Nik,Thank you for your lovely review. Yes...so hard when access is difficult. We have a lot of office jobs in the CBD with 20 minute loading zone time constraints, early morning or after hours moving only allowed, or height restrictions that no truck will fit under, so we are used to trying to find solutions to the difficult moves, but it is not always easy. I think a lot of the buildings were built at a time where access was not really thought through - we just have to deal with this. Hopefully, the return will be smoother with a transship. So happy that despite the difficulties, you had a good move. We truly do have wonderful moving teams that are the backbone of our reputation. So glad we could help. See you on the next job Nik. :) Eileen
Victor Camilo Gonçalves
Victor Camilo Gonçalves
I used Brisbane removalists twice now, one to move from Newmarket to Chermside, and one from Chermside to Everton Hills. The first time, I needed to move on a short notice. The communication with the team was seamless, especially with Eileen, who gave me a call outside of business hours to explain their services, fee breakdown, etc. The two removalists who showed up, Andre and Murilo, where really organised, detailed, and made sure all furniture were removed with care.For the second time, same deal, great communication, everything organised properly, the removalists (I don't remember their names :( ) showed up precisely at the time agreed and I was completely moved in within 4h.I highly recommend them as everyone I dealt with was highly professional and their fees were decent.
Response from the owner: Thank you Victor for your kind words. We try very hard to make our clients' experience a positive and stress-free one. We appreciate that you take the time to acknowledge that the guys did a great job moving you. I am glad I was able to help you out too. It is always nice to be appreciated. :) We hope that you settle in well in your new home. Eileen and the team. I will share this with Murilo and Andre.
Rebecca Cole
Rebecca Cole
I highly recommend Brisbane Removalists. The team were fantastic, very professional and efficient. I couldn’t believe how quickly everything was done. They took care with my things and were lovely to deal with.
Response from the owner: Hey Rebecca, thank you for taking the time to review us. So happy to see that you were impressed with us and the quality of the service we provide. We do try our best to make your move as seamless as possible with our teams of skilled and efficient superheroes. Erick and team always make the client their priority and go over and above every time - we are lucky to have them and our other superhero teams on board. I will make sure Erick knows you gave them a 5 star. We wish you all the best in your new home Rebecca.
Kath Owen
Kath Owen
Amazing service as always - we have used the team at Brisbane Removalists many times now - and every time, we couldn't be happier
Response from the owner: Thank you, Kath. Really appreciate that you keep coming back to us. Enjoy your séjour. I will join you for the next one!!! Eileen
Linda Thorpe
Linda Thorpe
If you're looking for down to earth, authentic, service focussed, experienced group of people to either move you or remove rubbish ( this review), you will be pleasantly amazed by Brisbane removalists.Being from Sydney, I had to research who to contact for a quote, to help with a number of things.1. Move us to our apartment2. Remove rubbish at our Mums place3. Help with set up of our new place ( unpack and functional help).I chose Brisbane removalists after reading through all the genuine and real reviews left by customers. And those reviews proved true. From my 1st call with Eileen to organising the services, it had been pleasant and personal.For the rubbish removal I had Andre and Juan. What a great team they made. Fast and at the end they did ask to wash their hands which means very hygiene conscious men. They were polite in taking a simple water offering though appreciated it.For my 1st experience in Brisbane having lived in Sydney most of my life, and not being able to call my best guy Sam ( Newington Removalists), this was a fantastic replacement and on par with who I've known...so look no further in making a decision. You will get the best team for the job.
Response from the owner: Good morning, Linda! What a lovely way to start the day! You have taken a lot of time to write this given your very busy schedule...no wonder you start your day so early! We really appreciate the time you took to write all of this. I will let Andre and Juan know that they were superheroes yet again! We look forward to the next stage in the move and hope you get a lot from our decluttering service with Timea. Sounds like a clean and fresh start to a new home. I am sure you will love the sleepier lifestyle Brisbane offers! Really enjoyed our chats. Talk soon. Eileen and the team.
Rachel Fameli
Rachel Fameli
Very easy and pleasant to deal with from start to finish. Eileen was lovely and communication was fantastic. Camilo L and Dairo were a great team to work with even with our road closed at short notice and the rain. They did not stop until the job was done. Highly recommend and would use Brisbane Removalists again.
Response from the owner: Hi Rachel, thank you for your great review and for your wonderful sense of humour when the roads were blocked off and you only found out last minute. You found a solution and took it all in stride. Shame you did not get an autograph from Mark W., but you still got moved despite the chaos. I am glad it all went well, and I totally loved your attitude in the face of adversity. I am sure the Dairo and Camilo had a lot of fun with you!!! Happy landing in your new place. :) Eileen and the team.
Denice Thompson
Denice Thompson
Move was very good, removers were professional and efficient. Admin was very helpful with good communication, process reasonable for our circumstances.
Response from the owner: Good morning, Denice, and thank you for taking time to write us a review. I am glad it went well for you and even happier you found your bed legs. Moving is always hectic, so I hope you get through the last of the boxes soon. Happy landing! Eileen and the team.
Jamie Weller
Jamie Weller
Eileen and her team have provided an excellent service. Thank you.
Response from the owner: Hey Jamie, thanks for the review. I will let Erick and Elvis know. We are thrilled we could help out and make it an almost seamless experience for you despite the unexpected delay with getting into the centre. We wish you all the very best with the business. :) Eileen and the team.
Bradley Edgar Bryers The 1st
Bradley Edgar Bryers The 1st
The two strapping Colombian lads were punctual. And they didn't mind me jumping in and giving a hand . Well done thanks for making the transition seamless.
Response from the owner: Hi Brad, thanks for the lovely review. I will tell Julian and Jese they have their names in lights. Glad to hear they made your move a wonderful one. We are always happy for clients to help out. Anything to make your move quicker and less costly is fine with us. Enjoy your new home. Eileen and the team.
Brad Dreis
Brad Dreis
The team was very helpful, hard working and made our move hassle free
Response from the owner: HI Brad, thank you for your review. Glad your move went well. It was a big job! You must be exhausted. Glad we could get the furniture assembled too. Enjoy your new home when the dust settles, and the boxes have disappeared.
Wayne Lomas
Wayne Lomas
Vanderson and his team worked hard all day on what was a tough job. They were careful, very transparent and committed to getting the job done. There was no damage and the mood stayed positive throughout an 11 hour day. I’d definitely ask for Vanderson again!
Response from the owner: Hi Wayne, thank you for the wonderful review. I will let Vanderson, Robson and Thiago know that they were superheroes! That was a long job, and I am sure you must have been exhausted too! Forewarned was forearmed with your drop off location. Glad we put 3 men on the job. I hope you settle well in your wonderful new home. Eileen, Thomas and the team.
Rebecca Jansen
Rebecca Jansen
A big shout out to Eileen & her staff Nathan & Joao for all there help with moving me. Extremely professional, very punctual, hard working & a great personality from all. Thanks guys for making my experience stress free. Would highly recommend you to all my friends & family! Thanks legends! 😊
Response from the owner: Thanks Rebecca, for the great review. Loved doing your booking. You made me laugh. It was the best way to end a long day in the office! Loved your attitude to life and knew the team would have a ball moving you. I am sure you made the day stress-free yourself! Enjoy your new home and maybe we will stop our busy lives one day to get that coffee we said we should go for! Happy landing from Eileen and the team.
Kathy Wilson
Kathy Wilson
Moving is a sucky business but Eileen, Marlon and Luis from Brisbane Removalists made the whole thing suck far less than it could have. Nothing was too much trouble, they packed the truck like tetris and they were gentle and thoughtful with everything. I heartily recommend for your next move.
Response from the owner: Thank you, Kathy, we really appreciate your feedback and for taking the time to do this. Sucky is a great way of explaining moving. So glad we made it less sucky! The teams are well trained to do moves so it does make the process easier and allows you to feel confident that your precious items arrive in one piece. We wish you all the very best in your new home Kathy. Hopefully the warm weather will return soon. Eileen
Liane Lagahit
Liane Lagahit
Erick and Elvis helped us with moving from an apartment to a house and they were both great. They took care of our stuff, were friendly, and personable. They both deserve recognition for the hard work that they do and would use them again in the future if needed. :)Thanks!
Response from the owner: Hi Liane, thank you so much for your lovely review. They are truly superstars! I will let them know that you have given them 5 stars! We are happy that your move went so well, and we wish you all the very best in your new home. Eileen, Thomas and the team.
Katrina G
Katrina G
2 great young guys professional courtesy on - time and nothing was too much trouble they cared about our furniture as if it was their own. Would recommend them to anyone.
Response from the owner: Thank you, Katrina for reviewing the team. I will let Jesus and Jonathan know that their work was appreciated. We wish you all the very best in your new home even if it was not far from the last. It is definitely quieter on the new side. :) Katrina
H C
H C
Professional and reliable. Took great care of our item.
Response from the owner: Good morning, Holly! Lovely to have the first email of the day as a 5-star review. :) Thank you for taking the time to do this especially for such a quick and painless move. Enjoy! Take care and thank for using our services. I will let Erick's team know. Eileen
Siavash Esfandiari
Siavash Esfandiari
I recently had the pleasure of working with Brisbane removalists. during my house move in Brisbane city. From start to finish, their service was exceptional! Here's why I highly recommend them:1. **Punctual and Efficient**: The team arrived right on time and wasted no time getting to work. They handled everything with precision and care.2. **White-Glove Service**: Their personalized approach made me feel like a valued customer. They truly go above and beyond to ensure a smooth move.3. **No Double Handling**: Brisbane removalist's process minimizes the risk of damage by avoiding unnecessary handling of your belongings. This attention to detail impressed me.4. **Professionalism**: The team wrapped my furniture items in blankets, protecting them during transit. Their expertise and professionalism were evident throughout.Overall, Brisbane Removalists is absolutely the best choice for your move in Brisbane! I give them a solid 5 stars ⭐⭐⭐⭐⭐.
Response from the owner: Good morning, Siavash, what a lovely way to start my day! We are so happy that you found our service to be 5-star. We try our very best to ensure that all our customers feel this way. We have excellent teams that really care and are reliable and professional. I am thrilled that you took the time to write so much and outline this. They work hard to maintain this standard. You had Andre and Joao on your move. I will let them know how happy you were. Thank you for taking the time to give us a shout out as word of mouth and google reviews are how we continue to keep a strong profile in the community. We wish you all the very best in your new home and hope you find your feet soon once the daunting prospect of unpacking is done. :) Eileen and the team.
A Collins
A Collins
Amazing company, I definitely recommend these fellas to anyone moving and/or need storage.Shout out to Isaac, Camilo and Eileen.The boys just came in and smashed it ae, got the job done efficiently and were very professional. They handled our furniture and white goods with care, and have excellent communication skills.Eileen, what can I say suga, the struggle was real for our family this morning but you came through for me my palagi sister. From the bottom of our hearts fa'afetai lava, God bless you and your family 🙏🙏🙏Take care, Epi xo
Response from the owner: Malo lava Epi, fa'afetai for the lovely review. I will let Camilo and Issac know that they reached superhero status once again! So glad we could help you and your family out in such a tough situation. You were pretty amazing to hold it all together given the circumstances. I look forward to sorting the next part of your move with you Epi. Take care - see you for part 2 soon. Eileen
Delia Wang
Delia Wang
Prior to booking with Brisbane Removalists, I had gotten quotes from a number of different companies, and went with them as they were the only company that didn't spam me with multiple phone calls, texts and emails every day.This being our first larger move, I was fairly stressed about it and was expecting many things to go wrong, but it was smooth and easy throughout the process. Eileen was super responsive and friendly in the booking process. We had a last-minute change in schedule with under 24h until the move needed to commence, but Eileen was able to accommodate us for the next day, without any dramas.Our movers were Dairo and Camilo. They showed up with big smiles and got to work quickly. I was very impressed with how strong and careful they were. We had an apartment-to-apartment move, and there was no damage to any of our walls or lifts, nor to any of our belongings. I could barely hear any noise as they were working, which is a testament to how gentle they were. We had some heavy and delicate items (piano, artworks), and there was no damage, not even on the plastic wrapping.Overall I was very impressed by the level of service and care and hope to use them again for my next move!
Response from the owner: What a super review you have given us. Thank you, Delia. This is wonderful to hear. I am thrilled me made your move a stress-free and a successful one. Large moves are stressful, but we have true superheroes on our staff that know exactly what they are doing and how to handle goods properly and always come with a smile. I will pass this on to Dairo and Camilo. They will be very happy to see their names in lights! We wish you all the very best in your new home Delia. I am sure the boxes will soon disappear, and you will be able to put your feet up and enjoy your new surroundings. Eileen and the team.
js_loader
Call Us Now
Get a Quote