moving terms and conditions

• • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
• • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
  • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
• “Rates and Charges”
  

  Our pricing is based on an hourly rate that varies depending on the day of the week. All hourly rates include GST and are billed in 15-minute increments, with a minimum booking period that ensures efficient scheduling and fair travel time coverage. Each booking includes two trained removalists and a fully equipped truck to ensure a smooth, professional move.

  Monday to Friday Rates:
  Weekday moves are billed at our standard hourly rate with a two-hour minimum.

  A set depot-to-depot fee (or call out fee) is charged to cover travel costs from Milton (our depot) to your upload location and from your offload location back to the depot, regardless of traffic conditions. This is calculated on Google Maps for transparency reasons.

  Weekend Rates:

  Saturday and Sunday bookings attract a slightly higher hourly rate and depot fee to reflect higher employee charges that apply, with the same two-hour minimum.

  Number of movers (aka superheroes):

  Your move will always include two professional removalists and a truck stocked with all the necessary moving equipment. If additional movers are required, they can be added to your team at an hourly rate per person. The depot fee is again calculated based on this hourly rate and charged in 15-minute increments.

  Payment:

  Our preferred method is bank transfer. We do, however, accept credit cards. You will be provided with an invoice on completion with the bank details at the bottom.

  Overdue Accounts, Debt Recovery and Enforcement

  Payment must be made by the due date stated on the invoice.

  Where an amount remains unpaid after its due date, Brisbane Removalists (BR-AU) may take reasonable steps to recover the outstanding amount, including referring the account to a debt collection agency and/or commencing proceedings in QCAT or another court or tribunal of competent jurisdiction.

  To the extent permitted by law, the Client will be liable for the reasonable costs and expenses actually incurred by BR-AU in recovering an overdue amount, including applicable filing fees, service fees, debt recovery costs and legal costs.

  Unpaid Storage and Uncollected Goods

  If storage fees or other amounts relating to stored goods remain unpaid after their due date, BR-AU may issue the Client with written notice requiring payment and/or collection of the goods.

  BR-AU will make reasonable attempts to contact the Client using the contact details provided by the Client.

  Where the Client fails to pay amounts owing or collect the goods following notice, BR-AU may exercise any rights available to it under these Terms and applicable Queensland law concerning uncollected goods, including, where legally permitted and after complying with any required notice, valuation, waiting-period or other statutory requirements, selling or otherwise disposing of the goods.

  Where goods are lawfully sold, BR-AU may apply the proceeds as permitted by law toward amounts owing in respect of the goods and reasonable costs associated with their storage, handling, sale or disposal. Any balance will be dealt with as required by law.

  The Client remains liable for any outstanding amount that is lawfully recoverable and is not satisfied from the proceeds of sale.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 as set out according to this document.

Prior Preparation: All items must be properly prepared before loading. Items requiring special attention, such as but not limited to lawn mowers, garden tools, BBQs, and fish tanks, must be cleaned, emptied, and free of oil, fuel, water, or residue. Ensuring all such items are transport-ready is the client’s responsibility. We are not responsible for damage/dirt caused by leakage for non-transport-ready items.