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moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

    • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
    • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
    • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
    • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges”
    Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.

    Should the move require additional movers this will be charged accordingly at $70 per hour per mover including GST.

    Depot travel is calculated at the same rate and is also charged in 15-minute increments.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

    1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
    2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
    3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
    4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
    5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
    6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
    7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
    8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
    9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
    10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
    11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 4-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
    12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
    13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Google Rating
4.8
Based on 605 reviews
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Urgent Last
Minute Moves

Wednesday, Feb. 28th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, Feb. 29th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, March. 1st

Morning:
  • House or Unit move 1 – 2 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Saturday, March. 2nd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Monday, March. 4th

Morning:
  • House or Unit move 1 – 2 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, March. 5th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, March. 6th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Thursday, March. 7th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, March. 8th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, March. 9th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

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​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Read Our Reviews

Kelly Menses
Kelly Menses
1708598598
The Team from Brisbane Removalists were efficient and friendly from the first phone call to book in our move.The guys on the day were punctual, polite and efficient. Would highly recommend.Thankyou for a great move.
Diane
Diane
1708567314
AAA. Eileen, Rod and all staff were very helpful with the packing, removal,storage, and handling of the furniture and goods in our large 5 bedroom home and delivery to our new home. The fees were very reasonable and everybody were always pleasant. If you ever need to move house then give Brisbane Removalists a call and I am sure you wil not be disappointed with the their help.
Angela Fratar
Angela Fratar
1708465123
We always use Brisbane Removalists as they are the best no problems with booking always turn up on time and fast and professional move they make us have less stress with moving a big thank you to the boys Nathan and his partner very friendly and got the job done very happy repeat customers.
Margot Henry
Margot Henry
1708389070
Brisbane Removalists made our move so easy! Right from the booking process to the day of the uplift. We had excellent packers which really made a difference and the two removalists the day after were superheroes! Thanks for reducing much of the stress of moving. I would use this service again for sure.
Erin
Erin
1708229651
Josh and Tom were fantastic and made the job of moving so much more efficient and pleasant than I expected to be!
Karla Cusack
Karla Cusack
1708084205
Fantastic service. Excellent communication and super hard working guys. They treated each other with respect and our furniture like it was their own.
Bridget Bowe
Bridget Bowe
1708058549
Highly recommend Brisbane Removalists!! Easy booking process, transparent and easy to understand costs, responsive and friendly admin staff and my removalists Tom and Josh were efficient, helpful and friendly.
Catherine G
Catherine G
1708054975
Feb 2024: used these guys to move previously six years ago (review below) and they were great then, and they were great today. Quick, professional, and friendly. Made moving very easy.6 years ago: On time, very funny guys. Did tease us about out inept flat packing abilities when moving desks....which they also fixed up for us! We also got them to take the beds apart and put them together again at the new place, so easy, would recommend asking them to do that. Nothing broken etc, moved efficiently.
I’ve had Brisbane Removalists help me with moving twice now. Both times I’ve been impressed with their speed, communication and precision. Thank you for helping me move, BR! I’d definitely recommend them to anyone looking to hire movers.
Jeff Bull
Jeff Bull
1707453539
Good experience, friendly removalists, not afraid of the rain, packed everything in the truck then met us at the end, and unpacked everything efficiently. Only thing was they were delayed on the earlier job in the day when the client asked for extra work to be done, so we were pushed back until the afternoon. Kept us informed when we asked so that we could schedule other things while waiting.On the whole good service.
I recently hired Tom and Josh from Brisbane Removalists and was very impressed with their service. Tom and Josh arrived promptly and conducted themselves in a professional, friendly and courteous manner, and ensured that all my belongings were safely transported to my new home. I would highly recommend using their services for all your moving needs.
Tshiz
Tshiz
1707186055
Thanks Tom and Josh for helping us with our move. They boys were punctual, efficient and very good at their job.
Janeen Pelly
Janeen Pelly
1707179099
Clear friendly communicationCompetitive pricingProfessional well mannered consideration from Tom and Josh on the truckThe whole experience was efficiency and calm no ‘oh my god what are they doing moments’Highly recommend no need to search any further for your next move.
Jim Lawrence
Jim Lawrence
1707131689
Tom & Josh were very professional.They took great care of my antique furniture, from loading, packing and unloading my furniture.Would recommend them to anyone
Zack Wilson
Zack Wilson
1707118692
Had Erick and Nicholas help move my unit today and they were fantastic. Super friendly and super easy to work with. Couldn’t recommend this business anymore.
Paul Owen
Paul Owen
1706830641
Brilliant and easy service from Tom and Josh. They helped with two heavy / tricky items with no dramas at all. Totally recommend 👍
Megan Harris
Megan Harris
1706219532
We had an amazing expereince with Brisbane Removalists. It was last minute and a much bigger job that I thought and right from the first interaction, they worked hard to squeeze us in. David and Dairo were fabulous and some of our stuff was HEAVY and up stairs! I highly recommend this company to make your move a little less stressful - thanks again!
Deb R
Deb R
1706143350
I cannot recommend this removalist company enough. From speaking with Eileen on the phone in the first instance, I knew our very complicated job was in good hands. The movers over the multiple days took such good care of the house and furniture and were very happy to help with some complex items to move offering suggestions and solutions. Thank you for your friendly, fast and reliable service.
Ontime, Efficient, Hardworking. Overall excellent removalists, Tom and Josh were helping us move yesterday from our old apartment to our new one, as soon as their truck pulled into our loading bay they were quick to set up what they needed and started moving our boxes right away. They were especially good at problem solving when it came to some of our larger furniture (especially our couch) that wouldnt fit in the lift and had to be taken down the stairs. A couch which had previously had to be craned/lifted up the side of the building into apartments we have lived in. They had a great attitude even when dealing with more difficult pieces of furniture and just kept moving. We had budgeted for a 8 hour days work but Tom and Josh were quick enough to get it done in only 6.5 hours but also careful enough that none of our property was damaged. Overall would definately recommend them to anyone else needing removalists.
David Allan
David Allan
1705110739
Big thanks to Brisbane Removalists and big shout out to Ben & Tom who helped us with a tricky move at the last minute. Great service, easy to deal with and very professional. will use again
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