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moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

    • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
    • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
    • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
    • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges”
    Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.

    Should the move require additional movers this will be charged accordingly at $70 per hour per mover including GST.

    Depot travel is calculated at the same rate and is also charged in 15-minute increments.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

    1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
    2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
    3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
    4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
    5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
    6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
    7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
    8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
    9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
    10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
    11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 4-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
    12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
    13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Google Rating
4.7
Based on 632 reviews
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Urgent Last
Minute Moves

Saturday, June. 22nd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-2 bedroom
  • Office move
  • Details correct at time of posting

Monday, June. 24th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, June. 25th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, June. 26th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, June. 27th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move
  • Details correct at time of posting

Friday, June. 28th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, June. 29th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move
  • Details correct at time of posting

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​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Read Our Reviews

Brisbane Removalists
Excellent
4.7
Based on 632 reviews
review us on
Fantastic job guys, I would highly recommend Brisbane Removalist. Once again a fantastic team definitely the best removalist I have ever used.
Response from the owner: Hi Kevin, thank you for taking the time to review us. I will pass on your thanks to Dairo, Diego and David. They are superheroes and have a great work ethic. Glad we could help make your move a little easier. Container moves certainly remove the stress of double settlements and such like. We will see you again soon for the container drop off. Take care, Eileen, Thomas and the team.
I called them at 10am today, asking if I could relocate my business. The truck arrived at 3, and 5 hours later we had the entire business in a new location. Super helpful guys, and great customer service - booking was also easy.
Response from the owner: Thanks, Steve for the lovely review. So glad we could help out last minute. You also made it very uncomplicated. We wish you luck with your business expansion! Maybe we can move you next time when you are in need of an even bigger office. :) Eileen and the team.
The team was puntual, professional and really helpful!Eileen also provides an excellent customer service and was patient with all our questions. We would definitely recommend!
Response from the owner: Hi Maria, thank you for the lovely review. So happy your move went smoothly. We love to know that we have made a difference in what usually is a stressful day. I enjoyed chatting with you on the phone. I so enjoy fun clients like you. Makes my day! Enjoy your new home, Maria.
We recently moved some items out of storage with Brisbane Removalists and I can’t recommend them enough. The two guys arrived early. They were very pleasant and accommodating and showed much care with our furniture and our walls. The price was reasonable and communication was clear from time of booking to completion of the move. I wouldn’t hesitate to use them again.
Response from the owner: Thank you so much for the review, Jan. Glad this went more smoothly than your last experience. Hopefully we have restored your faith in removalist companies. It is a mine field to find the right company. Word of mouth and google reviews are often the most reliable means of getting the right company, which is why we really appreciate you having taken the time to let others know. We do not advertise and rely purely on reviews and word of mouth. I will let Erick and Nicolas know that they were superstars today! We wish you all the very best Jan. Happy landing. :) Eileen Thomas and the team
Fantastic service. We had a dual settlement which was stressful enough. The guys they sent out to us were very professional, extremely hard working and very careful with our belongings. I will be using them from now on and I suggest you do as well if you want a stress free and professional job. 10 out of 10.
Response from the owner: Hi Bryce, thank you for the lovely review. Despite it being a very stressful day for you with double settlement, you remained so cheerful and positive. I am sure the team had a great fun with you all day. I will let Luiz, and both Camilos know that you have given them a 5-star review. You were wonderful to deal with from A to Z and we look forward to hearing from you again with your next family move. Good luck with your next building project! Eileen, Thomas and the team. (and Dobby the office cat!)
Eileen and the boys made this move as easy as possible. Such a great team, smiling, hard working and organised. True professionals in every way. Thank you so much.
Response from the owner: Hi Rachel, so happy that your container moves went so well for you and super happy that we were able to fit everything in the one container for you, rather than two. I am glad we opted for one with back up rather than bringing out two from the start. Thank you for taking the time to thank our superheroes - they do a stellar job. I will let David, Julian, Javier, Nicolas and Andres know. We wish you all the best in your new home and a wonderful rest of the year. Eileen, Thomas and the team. :)
We have used Brisbane Removalists twice for two removals from offices in the Brisbane CBD and, each time, they have been so easy to deal with. They are available quickly, extremely polite and professional, the removalists are super stars and the invoicing and payment is very easy. We will continue to use them for all future moves. Thank you!
Response from the owner: Hi Sharnie, thank you so much for such a lovely and kind review. This made my day! I will let Erick and Nicolas know that you were so happy with them. YES, they are superstars! We are fortunate to have great teams and are very lucky in this respect as we would not be successful without them and their wonderful work ethic. I am so glad that we have made your moves seamless. I look forward to working with you in the future Sharnie. Eileen, Thomas and the team.
The guys we had were amazing they worked extremely hard, were polite, and made sure everything was in the correct place before they left. We will definitely recommend and use them again!
Response from the owner: Hi Jordy, thank you for your lovely review and taking the time to thank the team. I will let Vanderson, Fredy and Santiago know. We love to hear that you appreciate their work but also their attitude and work ethic as we do. They are fantastic and we love having them on the team. :)
I've used this company to move twice now, and both times they did great! My first time was two years ago, and the guys did such a great job that I didn't have to think twice about coming back. The second time around was just as fantastic. Friendly and efficient service all around.
Response from the owner: Thank you Vassili, for taking the time to write us a review. We love return customers and are very happy to hear that the service we offer is consistent. I thoroughly enjoyed catching up with you. You also make our job easy. You have such a great personality and attitude. I am sure Andre and Luis had a lot of laughs. Hope to see you again in the future. Enjoy your new home! Eileen
They moved us from Kenmore to Manly, they guys were on time, courteous and did everything in a timely manner.
Response from the owner: Hey Graeme, thank you for the review. Happy that it all went to plan and that you appreciated our services. I hope you settle well into your beautiful new home in Manly. :) Enjoy the view!
We had a very complicated move involving 3 locations. Yet Brisbane Removalists did a great job. With Sam and Eddie everything is easy and smooth. They are polite young men who understood the whole procedure and never complaint. I highly recommend this firm for anyone.
Response from the owner: Hi Doris, Thanks for your glowing review. Sam and Eddie will be thrilled. We appreciate the lovely feedback. I hope your new home is all you wished it to be. Happy landing.
Second time using Brisbane Removalist. I can not recommend them enough. They are incredibly efficient, polite and hard working. Definitely the most affordable around as well. From the moment they arrived to the moment they left they were absolutely incredible. Thank you Andre and Bruno. Thank you Eileen for your assistance.
Response from the owner: Hi Cassandra. Thank you for the lovely phone call this morning to show your appreciation of the boys' work. This made my day and theirs. We really appreciate you writing a review too, as it is probably the last thing on your mind when faced with the mountain of boxes to unpack, so we appreciate this even more. We wish you all the very best in your new home. Hopefully we will see you again sometime in the future :) Eileen and the team.
I highly recommend Brisbane Removalists. Bruno and Andre were both polite and professional. They worked hard loading and unloading, got the job done much faster than I expected. Bruno's driving between the two locations in wet weather conditions was very safe and cautious. I'm very impressed with the team and will be using Brisbane Removalists for any future moves.
Response from the owner: Hi Tommy, what a lovely review. I am always thrilled to see clients appreciate the effort made by the boys. It is a tough job and not made any easier in the rain. They are skilled at what they do, and it is wonderful that they gave you a seamless move. Happy landing in your new home. Eileen
Eileen and her team are absolute lifesavers. After being let down big time by another removal company, Eileen was able to send a team of 3 movers within 30 minutes of me contacting her on a Friday afternoon. Jesus and his team worked well into the night to ensure my move was completed, and provided exceptional service and care when packing and unpacking my goods.I would recommend Brisbane Removalists to anyone. Eileen displayed extreme empathy to the situation my removalists left me in, and was only too willing to assist me.Thanks team, you are a god-send.
Response from the owner: Thank you so much for the lovely review, Joseph, I am so glad we could help out last minute like this. Fridays are usually the busiest day of the week given it is often settlement day, so we were very lucky to have been able to manage this for you. Very happy we could. Moving is stressful enough without being let down last minute. I am sorry you had to go through this. We always try our very best to help out when this happens, and we have enough trucks normally to be able to, but it does take a bit of juggling before we can commit to the job while you patiently waited. I think you were amazingly calm given the circumstances. I am just glad we could get you settled. We wish you all the very best in your new home and I hope that our move erased the bad start it was. :) Eileen and the team: Jesus, Miguel and Santiago
Brisbane Removalists were wonderful. Communication was spot on. Marlon and Bruno were absolute champions on the day of moving. So helpful and pleasant. Giving my dogs lots of love helped as well! Thank you. Will be using again for sure.
Response from the owner: Thank you for such a lovely review. It is nice to know that your experience was special and sounded stress-free. Dogs help! I will let Marlon and Bruno know that you appreciated their help on what can be a very stressful day. I am sure they will be thrilled. I am also sure they enjoyed the dogs' company on the day. We look forward to moving you again if you need it. :) Happy landing! Eileen and the team.
On time, great price and great service.
Response from the owner: Thanks David. Great to know we made your move a successful and stress-free one. Thanks for the review. Happy to help out again for your next move. See you soon!
Great movers we had another mover not turn up the morning they were booked and Brisbane removalist saved the day same price and short notice smooth move, great service happy to recommend to other
Response from the owner: Hi Peter, so happy we could help out. It is stressful enough moving without having someone bail at the last minute especially when it was a big move like yours. Super happy our service was to your expectations. Thanks so much for taking the time to write and recommend us. You were lovely, which helps make the move easier too. The team had a good time moving you. Thank you! Eileen
Jesus and Miguel were fantastic. Fast, cheerful and nothing was too hard. I would definitely recommend to others looking for high quality, well priced removalists.
Response from the owner: Thank you, Jodie. the guys will love to hear this. I have let them know. So happy that the move was a success. They truly are superstars. I hope that you settle quickly and can enjoy your new home. Boxes be gone!!! Eileen and the team.
Can’t recommended Brisbane removalists enough,Miguel and Gauspo were super friendly and more than happy to help. Although our move was down the road to another unit, they loaded up with my help and moved everything to the new place in an hour and a half ! All while being careful and respectful of our items. Very competitive pricing even for a Saturday move.Unreal job boys!
Response from the owner: Hi Anthony, Thank you for this great review. I will pass this on to Miguel Gauspo. Really appreciate the enthusiasm for our service. The boys really try to do their best and keep the balance between speed and care. I hope you enjoy your new home. :) Eileen and the team.
Once again, a great experience. I felt ill the morning of the move so I rang Eileen to postpone and she was amazing. Ended up moving on the same day because I felt better. Andre and his workmate were very professional, and very careful with our household items. I’ve used Brisbane removals probably four or five times now and I will not go anywhere else.
Response from the owner: Thanks Tony for the review & positive feedback and really happy we were able to assist with the move and we lived up to our own high standards. Thanks again.
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