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moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

    • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
    • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
    • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
    • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges”
    Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.

    Should the move require additional movers this will be charged accordingly at $70 per hour per mover including GST.

    Depot travel is calculated at the same rate and is also charged in 15-minute increments.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

    1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
    2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
    3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
    4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
    5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
    6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
    7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
    8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
    9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
    10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
    11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 4-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
    12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
    13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Read our reviews

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

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Hire a team of professionals,
hire Brisbane Removalists!

From your first contact to the completion of your move, Brisbane Removalists’ state of the art systems and hands on approach will monitor, guide and assist every step to insure you’re completely satisfied with our removal services.

Our movers are trained to national standards. We care about your belongings and to us, every piece of your furniture is fragile. Our priority first and foremost is to make sure your furniture is handled with care from start to finish.

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Google Rating
4.7
Based on 644 reviews
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Urgent Last
Minute Moves

Saturday, July. 27th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Monday, July. 29th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Tuesday, July. 30th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Wednesday, July. 31st

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Thursday, August 1st

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Friday, August 2nd

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

Saturday, August 3rd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move

  • Details correct at time of posting

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​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Read our Reviews

Read Our Reviews

Brisbane Removalists
Excellent
Brisbane Removalists
4.7
Based on 644 reviews
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Kathy Wilson
Kathy Wilson
Moving is a sucky business but Eileen, Marlon and Luis from Brisbane Removalists made the whole thing suck far less than it could have. Nothing was too much trouble, they packed the truck like tetris and they were gentle and thoughtful with everything. I heartily recommend for your next move.
Response from the owner: Thank you, Kathy, we really appreciate your feedback and for taking the time to do this. Sucky is a great way of explaining moving. So glad we made it less sucky! The teams are well trained to do moves so it does make the process easier and allows you to feel confident that your precious items arrive in one piece. We wish you all the very best in your new home Kathy. Hopefully the warm weather will return soon. Eileen
Liane Lagahit
Liane Lagahit
Erick and Elvis helped us with moving from an apartment to a house and they were both great. They took care of our stuff, were friendly, and personable. They both deserve recognition for the hard work that they do and would use them again in the future if needed. :)Thanks!
Response from the owner: Hi Liane, thank you so much for your lovely review. They are truly superstars! I will let them know that you have given them 5 stars! We are happy that your move went so well, and we wish you all the very best in your new home. Eileen, Thomas and the team.
Katrina G
Katrina G
2 great young guys professional courtesy on - time and nothing was too much trouble they cared about our furniture as if it was their own. Would recommend them to anyone.
Response from the owner: Thank you, Katrina for reviewing the team. I will let Jesus and Jonathan know that their work was appreciated. We wish you all the very best in your new home even if it was not far from the last. It is definitely quieter on the new side. :) Katrina
H C
H C
Professional and reliable. Took great care of our item.
Response from the owner: Good morning, Holly! Lovely to have the first email of the day as a 5-star review. :) Thank you for taking the time to do this especially for such a quick and painless move. Enjoy! Take care and thank for using our services. I will let Erick's team know. Eileen
Siavash Esfandiari
Siavash Esfandiari
I recently had the pleasure of working with Brisbane removalists. during my house move in Brisbane city. From start to finish, their service was exceptional! Here's why I highly recommend them:1. **Punctual and Efficient**: The team arrived right on time and wasted no time getting to work. They handled everything with precision and care.2. **White-Glove Service**: Their personalized approach made me feel like a valued customer. They truly go above and beyond to ensure a smooth move.3. **No Double Handling**: Brisbane removalist's process minimizes the risk of damage by avoiding unnecessary handling of your belongings. This attention to detail impressed me.4. **Professionalism**: The team wrapped my furniture items in blankets, protecting them during transit. Their expertise and professionalism were evident throughout.Overall, Brisbane Removalists is absolutely the best choice for your move in Brisbane! I give them a solid 5 stars ⭐⭐⭐⭐⭐.
Response from the owner: Good morning, Siavash, what a lovely way to start my day! We are so happy that you found our service to be 5-star. We try our very best to ensure that all our customers feel this way. We have excellent teams that really care and are reliable and professional. I am thrilled that you took the time to write so much and outline this. They work hard to maintain this standard. You had Andre and Joao on your move. I will let them know how happy you were. Thank you for taking the time to give us a shout out as word of mouth and google reviews are how we continue to keep a strong profile in the community. We wish you all the very best in your new home and hope you find your feet soon once the daunting prospect of unpacking is done. :) Eileen and the team.
A Collins
A Collins
Amazing company, I definitely recommend these fellas to anyone moving and/or need storage.Shout out to Isaac, Camilo and Eileen.The boys just came in and smashed it ae, got the job done efficiently and were very professional. They handled our furniture and white goods with care, and have excellent communication skills.Eileen, what can I say suga, the struggle was real for our family this morning but you came through for me my palagi sister. From the bottom of our hearts fa'afetai lava, God bless you and your family 🙏🙏🙏Take care, Epi xo
Response from the owner: Malo lava Epi, fa'afetai for the lovely review. I will let Camilo and Issac know that they reached superhero status once again! So glad we could help you and your family out in such a tough situation. You were pretty amazing to hold it all together given the circumstances. I look forward to sorting the next part of your move with you Epi. Take care - see you for part 2 soon. Eileen
Delia Wang
Delia Wang
Prior to booking with Brisbane Removalists, I had gotten quotes from a number of different companies, and went with them as they were the only company that didn't spam me with multiple phone calls, texts and emails every day.This being our first larger move, I was fairly stressed about it and was expecting many things to go wrong, but it was smooth and easy throughout the process. Eileen was super responsive and friendly in the booking process. We had a last-minute change in schedule with under 24h until the move needed to commence, but Eileen was able to accommodate us for the next day, without any dramas.Our movers were Dairo and Camilo. They showed up with big smiles and got to work quickly. I was very impressed with how strong and careful they were. We had an apartment-to-apartment move, and there was no damage to any of our walls or lifts, nor to any of our belongings. I could barely hear any noise as they were working, which is a testament to how gentle they were. We had some heavy and delicate items (piano, artworks), and there was no damage, not even on the plastic wrapping.Overall I was very impressed by the level of service and care and hope to use them again for my next move!
Response from the owner: What a super review you have given us. Thank you, Delia. This is wonderful to hear. I am thrilled me made your move a stress-free and a successful one. Large moves are stressful, but we have true superheroes on our staff that know exactly what they are doing and how to handle goods properly and always come with a smile. I will pass this on to Dairo and Camilo. They will be very happy to see their names in lights! We wish you all the very best in your new home Delia. I am sure the boxes will soon disappear, and you will be able to put your feet up and enjoy your new surroundings. Eileen and the team.
Karla Allison
Karla Allison
Best guys, super fast, extremely careful and hardworking. Would highly recommend. AAA+++
Response from the owner: Good morning, Karla! always wonderful to start my day off with a wonderful review! I will definitely let Sebastian and Jonathan know that they were superheroes! Thanks for being loyal to our company...should I say Auf wiedersehen? Hopefully we will see you again soon. Eileen and the team. :)
Savannah Jayde
Savannah Jayde
From our initial inquiry, Eileen was very transparent and detailed which made us feel reassured about our move. We also had a last minute booking which they were able to cater for. We were stressed about our TV with a thin panel but the team were able to use padding, blankets and their experience to move it without any problems. The movers, Nathan and Liuz, were very efficient and safe with good manual handling practices. We highly recommend these two lads! They are machines! They were quick, organised and attentive. They were also ready and willing to listen to our needs and requests. This was something we and others really appreciate! You’ve got a great combo with this team. Thank you, Brisbane Removalists!
Response from the owner: What a lovely review Savannah. Nathan and Liuz are very much superheroes. We would be lost without them and all our super teams. I want to thank you for taking the time to write this and to support the effort they made to make your move so easy. I am sure they had a lot of fun on the day. We wish you a happy landing in your new home and all the very best. I hope the boxes disappear quickly so you can enjoy it even more. Eileen and the team
Jonathan Brown
Jonathan Brown
Very polite, punctual and friendly.
Response from the owner: Thanks Jonathan, lovely to hear this. I will let Erick and Daniel know that you gave them 5 stars. They will be thrilled. Enjoy your new home. I hope you settle well. Eileen and the team.
Kevin Borger
Kevin Borger
Fantastic job guys, I would highly recommend Brisbane Removalist. Once again a fantastic team definitely the best removalist I have ever used.
Response from the owner: Hi Kevin, thank you for taking the time to review us. I will pass on your thanks to Dairo, Diego and David. They are superheroes and have a great work ethic. Glad we could help make your move a little easier. Container moves certainly remove the stress of double settlements and such like. We will see you again soon for the container drop off. Take care, Eileen, Thomas and the team.
Steve Gray
Steve Gray
I called them at 10am today, asking if I could relocate my business. The truck arrived at 3, and 5 hours later we had the entire business in a new location. Super helpful guys, and great customer service - booking was also easy.
Response from the owner: Thanks, Steve for the lovely review. So glad we could help out last minute. You also made it very uncomplicated. We wish you luck with your business expansion! Maybe we can move you next time when you are in need of an even bigger office. :) Eileen and the team.
Milagros Ramiro
Milagros Ramiro
The team was puntual, professional and really helpful!Eileen also provides an excellent customer service and was patient with all our questions. We would definitely recommend!
Response from the owner: Hi Maria, thank you for the lovely review. So happy your move went smoothly. We love to know that we have made a difference in what usually is a stressful day. I enjoyed chatting with you on the phone. I so enjoy fun clients like you. Makes my day! Enjoy your new home, Maria.
Jan Keating
Jan Keating
We recently moved some items out of storage with Brisbane Removalists and I can’t recommend them enough. The two guys arrived early. They were very pleasant and accommodating and showed much care with our furniture and our walls. The price was reasonable and communication was clear from time of booking to completion of the move. I wouldn’t hesitate to use them again.
Response from the owner: Thank you so much for the review, Jan. Glad this went more smoothly than your last experience. Hopefully we have restored your faith in removalist companies. It is a mine field to find the right company. Word of mouth and google reviews are often the most reliable means of getting the right company, which is why we really appreciate you having taken the time to let others know. We do not advertise and rely purely on reviews and word of mouth. I will let Erick and Nicolas know that they were superstars today! We wish you all the very best Jan. Happy landing. :) Eileen Thomas and the team
Bryce Millar
Bryce Millar
Fantastic service. We had a dual settlement which was stressful enough. The guys they sent out to us were very professional, extremely hard working and very careful with our belongings. I will be using them from now on and I suggest you do as well if you want a stress free and professional job. 10 out of 10.
Response from the owner: Hi Bryce, thank you for the lovely review. Despite it being a very stressful day for you with double settlement, you remained so cheerful and positive. I am sure the team had a great fun with you all day. I will let Luiz, and both Camilos know that you have given them a 5-star review. You were wonderful to deal with from A to Z and we look forward to hearing from you again with your next family move. Good luck with your next building project! Eileen, Thomas and the team. (and Dobby the office cat!)
Rachel Adames
Rachel Adames
Eileen and the boys made this move as easy as possible. Such a great team, smiling, hard working and organised. True professionals in every way. Thank you so much.
Response from the owner: Hi Rachel, so happy that your container moves went so well for you and super happy that we were able to fit everything in the one container for you, rather than two. I am glad we opted for one with back up rather than bringing out two from the start. Thank you for taking the time to thank our superheroes - they do a stellar job. I will let David, Julian, Javier, Nicolas and Andres know. We wish you all the best in your new home and a wonderful rest of the year. Eileen, Thomas and the team. :)
Sharnie Williamson
Sharnie Williamson
We have used Brisbane Removalists twice for two removals from offices in the Brisbane CBD and, each time, they have been so easy to deal with. They are available quickly, extremely polite and professional, the removalists are super stars and the invoicing and payment is very easy. We will continue to use them for all future moves. Thank you!
Response from the owner: Hi Sharnie, thank you so much for such a lovely and kind review. This made my day! I will let Erick and Nicolas know that you were so happy with them. YES, they are superstars! We are fortunate to have great teams and are very lucky in this respect as we would not be successful without them and their wonderful work ethic. I am so glad that we have made your moves seamless. I look forward to working with you in the future Sharnie. Eileen, Thomas and the team.
Jordy Fabian
Jordy Fabian
The guys we had were amazing they worked extremely hard, were polite, and made sure everything was in the correct place before they left. We will definitely recommend and use them again!
Response from the owner: Hi Jordy, thank you for your lovely review and taking the time to thank the team. I will let Vanderson, Fredy and Santiago know. We love to hear that you appreciate their work but also their attitude and work ethic as we do. They are fantastic and we love having them on the team. :)
Vassili Geronimos
Vassili Geronimos
I've used this company to move twice now, and both times they did great! My first time was two years ago, and the guys did such a great job that I didn't have to think twice about coming back. The second time around was just as fantastic. Friendly and efficient service all around.
Response from the owner: Thank you Vassili, for taking the time to write us a review. We love return customers and are very happy to hear that the service we offer is consistent. I thoroughly enjoyed catching up with you. You also make our job easy. You have such a great personality and attitude. I am sure Andre and Luis had a lot of laughs. Hope to see you again in the future. Enjoy your new home! Eileen
Graeme Sharp
Graeme Sharp
They moved us from Kenmore to Manly, they guys were on time, courteous and did everything in a timely manner.
Response from the owner: Hey Graeme, thank you for the review. Happy that it all went to plan and that you appreciated our services. I hope you settle well into your beautiful new home in Manly. :) Enjoy the view!
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