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Frequently asked questions

Find out the questions and answers we are most asked.

The answers to FREQUENTLY ASKED questions can be found right here!

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Frequently Asked Questions

Here, at Brisbane Removalists, we have created this page so that you can find out answers to the frequently asked questions most asked at times when we can’t be contacted in our office either by phone or email immediately. 

Hopefully the answer to your question is listed below. 

This list will be updated from time to time to try and keep it updated.

If after reading through these questions and answers you still need to ask us something, please don’t hesitate to email us with your particular questions or give us a call during office hours on 0407 164 733.

Frequently asked questions

There are 2 parts to the move – The call out and the job. We separate the call out from the job, so that there is total transparency.

  1. The call out Fee:

    Our call out fee is for the team to get from our depot to your pickup and then from your destination back to the depot. It is transparent and based purely on google maps and how long it takes to get to and from both. You can also check it out on google maps to ensure that we are doing the right thing.  We do have a 30-minute minimum fee. Our call out is set in stone and if we get stuck in traffic on this trip then it is on us.

  2. The job:

The second part is the job. The clock starts when the team arrives at your home under your watchful eye. The guys uplift your items, drive to your new home, and drop off. The clock stops with the last blanket in the truck and payment is then required.  This way you see what you are paying for and have complete control of the move. You do not have to wait for the team to get back to the depot.

Check out our video on our “how it works” page.

The hourly rate x how many hours taken – (see the moving charges below) plus call out fee. There are no other fees except a heavy lift fee, which is rare and only id you have items over 120kg. If your double door French fridge is the heaviest item, you have then you are safe! 

Crystal ball time! It is impossible to give an exact figure, but a good ballpark figure is:

1 Bedroom – 2 hours

2-Bedroom – 4 hours

3-Bedroom – 6 hours

4-Bedroom – 8 hours

5-Bedroom -10 hours

This is of course only a ballpark figure, as it depends on 2 variables – access or traffic. If you have driveway-to-driveway parking, single-storey to single-storey, you are organized and you help, then this is your best-case scenario. 

If you have poor access where we must park halfway down the road, pass items over balconies because they do not fit in the stairwell, navigate underground passages, ramps, and doors to get from the loading zone to the lift or take your sofa up 13 flights of stairs because it does not fit in the lift, then it will be longer. 

Traffic is only an issue when moving to the Gold Coast or Sunshine Coast or further afield.

  • Simply said, be honest and up front about what you have. It does not cost more to get a bigger truck. But, if we arrive at your place on the understanding that we have a 2-Bedroom move only to find the equivalent of a 3 or 4 bedroom, then we will have to do 2 trips and it will blow the next job off schedule. 

You may not be concerned about the next job, but you could be the second job that someone pushed back.

  • Tell us if you have heavy objects as we need to be prepared, or if you have bad access as sometimes 3-men will be the answer to save you time.
  • Tell us if your house is sparsely furnished or crammed full. This will impact the next move and truck size.
  • Tell us if you have unusual items that may not fit in the truck or need a hydraulic lifter.
  • Tell us if you have lift constraints, no lift and only stairs, if you have no parking available, or if you have double settlement. These all make a difference.
  • When moving from an apartment, it is necessary to book out the lifts so they can be padded and locked off if there is one, and the loading zone. This may not be as straight forward as you think. There are often rules that mean you cannot move before 9 or after 4 and they may already be booked in advance. Best to be organized and not leave everything to the last minute. 

Did you know that some apartments do not allow you to move on the weekend?

  • The after 9.00 start, means you will be a second move. It also means that you will not get an exact time as it is dependent on the previous move. We will therefore give you a window of time which can sometimes end up shortening your lift booking considerably. It is best to overlap the two bookings if you have 2 lifts and book the biggest window possible to ensure you do not run into trouble.
  • Be prepared! Make sure you are packed and as many of the little boxes/items that you can manage are right next to the door (but not in the way) for easy access. Check out our quality packaging products. Contact us for more information.
  • You can disassemble and reassemble your own beds, tables etc. Label your boxes, or place coloured stickers on them so the teams know what room to place the items in. There is nothing more frustrating than having to rehaul boxes into different rooms when the job is finished.
  • Make sure your fridge is empty and you have your box of essential items – paperwork etc. with you in the car.
  • Help with the move. Many hands make light work. We do not have a problem with you helping us!
  • Make sure young children and pets are not in the way. It can be stressful for them and from a safety perspective, this is a worksite and accidents need to be avoided.
  • Keep your phone on so you are contactable on the day for updates. You can avoid being charged for time wasted with the boys sitting downstairs waiting because your phone is on silent! It happens more often than you think.
  • Make sure you have somewhere organized for the truck to park. Park your cars on the street in front to block the space, ask your neighbours to help if you cannot. Book the loading zone.
  • Make sure you do not have rubbish collection on move day especially if you have a narrow street.
  • Alert your neighbours to your move so we do not have to move the truck mid-move to let someone out or in.
  • We have over 15 trucks on standby. If you have a 1–2-bedroom move, then it is relatively easy to book even a week in advance in low season.
  • If you have a big or complicated move, then it is better to book 3-4 weeks in advance to ensure you get the right sized truck.
  • In high season, it is best to book a month in advance or more if it is around the Christmas New Year week.
  • Fridays and Mondays are settlement days, and they book out the first.
  • Always try, you never know. We do get cancellations due to settlement issues etc.
  • We update our last-minute moves weekly in the low season and daily in the high season.
  • Book the best removalists in town! Brisbane Removalists!
  • Put aside your box of essential items – toothbrushes and toiletries, keys, legal documents, water/electricity documents, rental and ownership documents, school bags, shoes and uniforms, medication, pet necessities, clothing for a couple of days, mobile phones and food and water for the day. Keep these in your car away from the movers so you always have access to them.
  • Organize your electricity and gas changeover and meter reading.
  • Organize your bond/house cleaning!
  • Organize your change of address – alert all necessary parties.
  • Transfer phone and internet
  • Organize keys to be left for new owners.
  • Perishable items to be placed from fridge in an Esky.
  • Do final checks including looking above cupboards.
  • Empty out fish tanks.
  • Empty petrol from mowers
  • Do not water plants for a few days and place the base in bin liners and tie at the base of the stem ready for transportation. Do not forget to inform us you have pot plants as they take up a lot of ground space in the truck.
  • Ring us if you have fewer or more items to move than when you booked.
  • Organize change of address for driver’s licence, government agencies, banks, schools,
  • Find out what day rubbish day is.
  • Plan where to place your furniture in your new home and label boxes with different coloured dots to indicate different rooms.
  • Collect your keys for the new property in advance.
  • Make sure you have your pets housed for the day and young children with someone for the day.
  • Have food and water/drinks organized. A stiff whiskey might be tempting, but it is probably not a good idea on move day!
  • Help out on the day! The more feet on the ground, the better.
  • Be organized – boxes, labelling etc.
  • Be upfront about eventual issues – parking, move size, heavy objects, and let us know about unstackable items. Can we park in your driveway – if not block 2 car spaces as close as possible.
  • Do not leave your phone on silent so we can contact you on arrival.
  • Be clear with your instructions to the team.
  • Organize where you want items placed, so we do not have to move them a second time.
  • Take your pets to a friend or family member – moving is twice as stressful for them and they should not be underfoot on move day.
  • There are specific pet-calming medicines if your animal is very stressed. Ask your veterinarian.
  • Make sure you set aside their favourite blanket or toys, so they have them when they arrive in your new home.
  • Having moved so many times with my children, the best thing was keeping the excitement real. Be enthusiastic about moving rather than stressed in front of them. Kids love adventures and you can make it just that.
  • Get them involved in doing tasks to help.
  • Give them the opportunity to take part in decision making…where do you think we should place this? To decorate their new room etc. They then take ownership.
  • Make sure they have their own essentials box with them.
  • Make sure their normal routines are not completely interrupted so keep their school uniforms and sports gear out and ready.
  • Allow them to take charge of your pet and explain how difficult it will be for them so they will need their help. This will give them the chance to step up and lessen their anxiety if they must look out for someone else.
  • Keep them involved and informed about most aspects of the move. Sometimes it just feels like a madhouse, and they are lost in the storm. Being involved keeps them anchored.
  • Take a break from the boxes and mess and go out to the park together where there is calm and just you.
  • Do you have a call-out fee?
  • Is GST included in your fees?
  • Do you charge on an hourly or half-hourly basis?
  • Is there a minimum hourly fee?
  • Do you charge extra for stairs?
  • Do you charge extra for lifts?
  • Do you charge a deposit?
  • Do you charge extra for a heavy lift?
  • How heavy does your item have to be, to be charged a heavy lift fee?
  • Do you charge for sloping driveways?
  • Do you have insurance?
  • What is not covered by your insurance?
  • Can I wrap my furniture myself?
  • What sized truck will you provide?
  • Are there any hidden fees?
  • What happens if something is damaged? What is the process involved?
  • What would the ballpark time and cost be for my move?

You should empty your fridge 24 hours before moving it so that it can defrost. You should remove the glass panels and clean them to prevent mould from growing while it is off. A good idea is to leave the doors open overnight, with a towel on the floor.  It should stand at least 4 – 6 hours before you plug it back in so that the compressor oil has had time to settle. 

If you plug it in too early, the oil can leak into the system and cause blockages.

If you wrap goods, such as fridges, TVs or similar, then we are not liable if they are scratched or damaged. Given the item is wrapped beforehand, we cannot be sure it was not damaged prior to the move or not working.  We are happy to wrap or help wrap your items. You are welcome to wrap it yourself, as long as we sight the item before wrapping, or we are not obliged to take responsibility. 

It is the same for items boxed that we did not pack – we cannot take responsibility for these if they were poorly packed. Vibrations due to road conditions whilst in transit can break items if they are not packed well. If we drop the box, then it is of course on us.

We are fully covered for any damage we cause such as dropping an item, holes in walls, or damage to furniture. We are not responsible for any item packed by a third-party during transport unless we drop or damage the box itself.  

We have cargo, marine and public liability insurance. The only items not covered in this scenario are glass, marble and TVs without the appropriate box whilst in transit, given the precarious nature of these items as  we cannot be responsible for the condition of the road.  Hairline fracture in marble, meeting pothole is a marriage made in heaven. 

We have an all care no responsibility sign off for this.

It is always advisable to have your own insurance. In the case where we are not liable, and damage occurs (see above in what is not covered), as you will then be able to claim for these items.

Depending on the damage, we either get it repaired or go through our insurance. This process can take a couple of months to process.

Yes, we do. We require you to not water the plants for a few days prior and to place them in bin liners for the move to avoid dirt being transported into the truck and soiling other items.

Remember that nothing can stack on top of these, so this means that they take up a lot of ground/floor space. Please let us know if you intend to move a lot of pot plants, as a bigger truck will be required.

Yes, we do move trampolines. They would have to be dismantled. The base may fit in a large truck, but dimensions would have to be provided when booking to ensure the right sized truck is provided. We do not reassemble trampolines however, as we are not certified to do this.

  • A move usually takes a turn for the worse when we are blindsided. If we book a 2 bedroom move and arrive to find a 5 bedroom move then this means we have the wrong sized truck, need multiple trips and more men on the ground. This is not always possible to arrange at the last minute.
  • Sometimes people forget to mention they have poor access. This can add an hour or more to a move and can mean we do not meet the lift times for destination.
  • Sometimes the job before yours takes much longer because the client has added more items to the job without informing us before. This can have huge knock-on effects and it is important that we know any changes you make.
  • Sometimes we have a breakdown. This is rare but can happen. If this is the case, we will do everything we can to ensure that you get another team on the job despite having a delay.
  • Accidents or traffic delays can happen.
  • The client is not packed up or ready and this can cause delays and impact on the next move.
  • Sometimes we have emergency moves that take priority and it might mean a delay in getting to you.

It is difficult to estimate the move size. Generally, we work on how many rooms are to be moved. If you live in a 4-bedroom house but are only moving 2 bedrooms worth of items, then let us know this. We do ask, but sometimes people get confused or nervous and overestimate to ensure they get a bigger truck. 

We always send out one truck bigger than each move to ensure we can move all your items in one go. 

Sometimes people downsize after the booking and fail to let us know – this means we overestimate the time needed.

So, if you have overestimated, we will finish much faster than anticipated and the next job must be moved up accordingly. Sometimes this is not possible due to lift access issues and then the teams sit around waiting for access to the next job. 

This is costly for us and can be avoided if you let us know when you downsize the move.

If you underestimate your move size, we end up with the wrong truck.  

It will result in a second or multiple trips. It is quite surprising how many people do have more than a typical family, and this causes chaos if this information is not provided.  It costs the client more in callout fees and return trips, and we often must add a 3rd person to speed up the move as we have another job directly after which is also impacted.

Please be as open and up front as possible when booking so we avoid this sort of scenario, especially in the busy season when we do not have a lot of alternatives to problem solve.

Pot plants, canoes, bikes, lawnmowers, BBQs, treadmills – these are some of the most common examples of items we cannot stack items on top of and that takes ground/ floor place in the truck. You need to let us know if you have a lot of these as we will need to provide you with a bigger truck.

If you are just moving up the road, we often suggest to move you in a smaller truck.  It is always your choice, but it is quicker to load a small truck as it avoids having to play tetris in a large one to ensure everything fits in one trip. 

This takes a lot of time. With a small truck we can put all the boxes, odd shaped items, and unstackable items such as lawn mowers, pot plants in the first load and then return for the furniture without having to try and  fit everthing in odd spaces when these would be better in two loads. A small truck allows you to pack quickly and to scoot round the corner. 

It is also easier to park with a small truck and will often avoid having to add walk time if we can park close to the house.

We also have a big truck option if this is what you prefer but it is in our experience, often a better and faster option than the smaller one. The only issue could be if you have an oversized object – furniture with glass over 2 metres high or a very large and oversized fridge as we do not have a lifter on the smaller trucks.

We are happy to move you when you need it. Our earliest regular time slot is 6.00 but we can move you earlier if needed. It would be more expensive outside of regular hours.

We simply carry on until the job is completed. In busy season this can happen quite regularly. Please spare a thought for the teams when they are working long days in the heat, to provide them with a pause at our cost to ensure they can eat, rehydrate, and rest. This will ensure they replenish their energy stores and will be of benefit to you.

  • Relax and enjoy the move. The guys love a bit of banter and fun. It makes the day go faster and when you are happy, they are happy, and the move is a breeze.
  • Be ready and prepared.
  • Respect that this is a tough job – especially in the heat of summer. The guys always do their very best to meet your needs and to do a great job. Having you look out for them makes all the difference.
  • Give them clear instructions and check they have understood what it is you want from them.

The best job slot is first up as you know exactly what time the team will turn up.  If you have an apartment move with lift restrictions, then this is not possible as they often require a ‘not before 9 am’ start.

  • Transparency regarding costs and expectations
  • Honesty and clarity
  • One that listens to you and asks the right questions to understand your move.
  • One that offers cheaper alternatives when this is possible.
  • One that cares about you and what you need, not just money.
  • One that turns up and keeps you updated if there are issues.
  • One that deals with insurance issues promptly.
  • One that inspires confidence and shows compassion.
  • One that has no hidden fees.
  • One that does not let you down even if there are delays.
  • One that has superheroes that make your move a breeze.
  • One that has positive client reviews.

Apartment moves are trickier because of the 9 am to 4.00/4.30 lift restrictions they impose. This means that we cannot start your job first and any job before yours can delay your start if it blows out. 

This can be difficult with one lift, but when two are involved, any delay can cause a knock-on effect. You must ensure you block the lift and the loading zone for the move itself so that we do not share with others which will slow your move down.

Some apartments are pretty simple, but others are dire. Some apartment lifts are right next to the loading zone while others are up to 150 m away, and the guys must navigate internal and external ramps (sometimes in the rain which is very slippery), doors, shared car access and multiple lifts. 

Some lifts are very small in the older apartments and your furniture may not fit and will have to be taken up multiple flights of stairs. Others have no place to park at all or 20-minute loading limits! Make sure you know your apartment access before you book so you can let us know. Try not to underestimate how long this will take when this is the case. It is tough on the guys.

  • Ask the right questions – see above. Don’t get charged $400 for a sloping driveway that you forgot to mention! Yes, that happened to a poor lady in the rain at the drop off and when she insisted she wouldn’t pay they threatened to leave her furniture in the rain.
  • While deposits are quite normal, a cheap price and a deposit should be a red flag. Why? The transport sector is one of the most expensive around as it requires high insurance premiums to cover all eventualities. These include the trucks themselves, public liability, transit and marine insurance, cyber insurance, and work cover. 
  • It also involves regular maintenance on trucks and the exorbitant cost of fuel.  If your moving company is too cheap, then it means it is not covering one or some of these items. This means either you luck out if there is a problem or the workers are not being looked after.
  • Do your homework and read the Google reviews – not just the website reviews, as they can simply be made up.
  • Rely on your friend network to find out who is not only reliable but transparent and gives a true 5-star service.

Brisbane Removalists work in the rain! We wear ponchos. Only dangerous weather would keep us back. We would never put our boys at risk.

We only move upright pianos that are ground to ground. We charge a heavy lift fee for this. We do not attempt to move a piano upstairs or downstairs as there are specialists who do this and have all the correct equipment. It is not worth the risk to the piano, wall not to mention the risk to our workers.

  • Get your boxes in advance and pack a couple every day so the enormity of the job does not overwhelm you.
  • Pack one room at a time and use different colour labels for each room so they are easy for the guys to unload into the correct rooms at their destination.
  • Choose the right-sized boxes.
  • Place books in smaller boxes to be easily carried given their weight.
  • Do not mix items from different rooms in one box.
  • Use plenty of paper between your fragile items.
  • Use sheets, tea towels, towels, as packing materials to save on boxes and butcher paper.
  • Note what is in each box.
  • Make sure you fill your boxes, so they do not sink with the weight of other boxes on top. This can cause boxes to topple on the trip and this can cause breakage.

The first step with the long haul is to provide us with either photos of every room or an inventory list, which we will send you.  This enables us to quote you on the number of cubic metres you have with a fixed price per kilometre travelled. 

The fixed price includes uplift, transport, fuel, insurance, tolls, offload and meals and accommodation where necessary. It is calculated on the cubic metres you have, which allows us to give you a set fee. You must have everything packed and ready for uplift, given the long distance.  We will also ask you for both addresses, so we can check the access and calculate how long it will take to upload and offload. 

We service far north Queensland, Southeast Queensland and a good part of NSW.

Moving Charges

Minimum moving charge? - One of the frequently asked questions!

The vast majority of respected and trusted removalists companies have a minimum moving charge. This is for small moves to cover the cost of the truck and the removal staff. These normally vary from 2-4 hours.

At Brisbane Removalists our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Included are 2 professionally trained removalists and a fully equipped truck.

Please note: Depot travel is calculated at the same rate and is also charged in 15-minute increments.

We guarantee to provide you with a removalist team with the highest level of industry experience and insurance for your peace of mind.

These small moves are extremely popular with our clients who only have a small number of items to be moved or for internal moves. This could be to relocate furniture to allow for renovations or for new floor coverings.

To contacts us for answers to more FAQs

Visit our Contact page to find a wide range of ways to contact us. 

For more Frequently asked questions visit the “Quora Forum

brisbane removalists and our services on offer

Your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

To find out how our transparent systems work view our video.

Below, is a list of many of our services we offer to help you with your moving, packing, cleaning and storage needs.

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I have had the best experience with these removalists. From my enquiry with Eileen and then booking the job was easy, very informative, friendly and very knowledgeable. On the day of the move everything went very smoothly. The fellows Jesus and Javier were friendly and professional and went about their work confidently. I would highly recommend brisbane removalists and would use them again.
Miguel and Jesus were amazing. Very friendly and professional. I would highly recommend Brisbane Removalists. They helped me to move from one 3bdr townhouse to another. I was referred to them by someone else, and I was not disappointed.
Response from the owner: Hi Jaimi, Thank you so much for the lovely review. We rely on word of mouth and our Google Reviews, so we are always happy to have referrals. Glad we made your move a smooth one. Yes Miguel and Jesus are amazing. I will let them know that you were thrilled by their professionalism. We wish you all the best Jaimi in your new home. Until next time...Eileen and the team.
Very smooth move , i had lots of woodwork machinery as well asa 4 bedroom house. Great price and the guys hard.worked. definately reccomended
Response from the owner: Hi Irene, and John. Thank you for taking the time to review us and for your email. We appreciate you doing this as this was a big move and no doubt you have other things to do! I have let Vanderson, Javier and Santiago know. Glad we managed to get it all done in record time. We wish you all the best in your new home...once the boxes have been emptied that is! Take care, Eileen, Thomas and Antje.
Great guys did an awesome job and didn't mess around. Great value and service. Highly recommend!
Response from the owner: Hi Mark, Thank you for the lovely review. Andres and Nicholas will be super happy to see this. We wish you all the very best in your new home. Happy it went well and we could take the sting out of moving for you! Happy landing! Eileen and the team.
Highly recommend the guys were great and on time and put in a massive days work!
Response from the owner: Thank you Ashlee for leaving this review. I will let Diego and Jonathan know. They will love to know that they made your move an easy one. We wish you all the very, very best in your new home. Happy landing! Eileen and the team.
The team did a great job with a high level of service from the initial quote right through to the move itself. Can definitely recommend.
Response from the owner: Thanks James for the great review. We love repeat customers. I believe this must be the 3rd time now. Happy that Guto and Henrique made your move so stress-free. I will pass this review onto them. They will be very happy to see this. I am also thrilled that you appreciate the service we offer and come back to us each time. We wish you all the best in your new place. Happy landing! Eileen and the team.
We engaged this company to move my furniture from Caboolture South to North Lakes. The uplift of furniture into a container went smoothly, the 2 gents handled the furniture with care and although it took a little longer than anticipated everything was packed neatly and the container was taken away and placed into storage for 7 days.On the day the furniture was delivered to our place in North Lakes, the unloading went smoothly and the 2 gents were very polite and helpful placing the items where we requested.Unfortunately French door fridge had dents in two of the large doors. We took photos and reported the damage immediately to Brisbane Removalists admin who took ownership of the damage and assured me they would have the fridge doors replaced.They kept me informed of progress and two weeks later we had new doors fitted to the fridge.I can highly recommend this company as from the outset they were very professional and upfront with costs etc.There was absolutely no hesitation in having my fridge repaired and went out of their way to ensure I was satisfied and happy with the outcome.We have used a few different removal companies and without any doubt, Brisbane Removalists are by far the most professional, helpful and honest company we have ever dealt with.Doug & Bev Whitehorn
Response from the owner: Thank you Doug for your lovely review. We are happy to accept errors - we are only human after all. Luckily these are few are far between. They are also learning curves for us, so that we do things better. I am very happy that despite your fridge being damaged, which was absolutely not what we wished for, that you were happy with the service and our follow up. I am glad that it is all sorted now and that you felt supported the entire way through the process. You were fantastic throughout the process too! We wish you all the very best in your new home Doug. It was truly a pleasure dealing with you. :) Regards, Eileen and the team
Iv used Brisbane removalists 4 times and they have been very easy to deal with. The removalists have been very professional and work quickly.
Response from the owner: Thank you for the review Nicholas. I am glad to hear that your moves were successful and that the contact with us was easy. We look forward to future moves. :) Eileen, Thomas and the teams
This is the second time my family has hired this company. I highly recommend them. Eileen and Thomas are incredibly helpful as you discuss your moving needs and the logistics of moving different items to different locations on the same day. And we trust Erick, and his assistant, with our household items. On time, efficient, friendly, hard working, and no breakages even when dealing with a spiral staircase, tricky un/loading spaces, and lifts. Thank you Brisbane Removalists for reducing the stress of moving.
Response from the owner: It is always so lovely to arrive into the office to a happy customer review. Thank you for taking the time to write this. We appreciate this as it is the last thing anyone has time for when moving. We are thrilled that you found our service to your expectations once again Bernadette. We love having repeat clients. Erick is a real trooper and we really value him. He always genuinely goes above and beyond for our clients and always with a smile. I hope you love your new home even if this means we do not get to move you again!!! Eileen, Thomas and the team. :)
More positive feedback after yet another successful engagement with Brisbane Removalists. My experience with them has always been great, but the service we've received on this last job has really been above and beyond.Eileen's assistance leading up to this job, including sending a coordinator to drive by the site ahead of time, was amazing.Sadly, despite all their best endeavours, we still had problems, so it just goes to show that sometimes things just do go wrong. They did everything they could to assist, and even incurred additional costs for which we were not charged.The movers themselves were great, and very careful/mindful while moving things. It was a hard job, given the logistical challenges, but they remained courteous and respectful even when they were clearly exhausted at the end.The same comments apply to their other movers, who attended our previous jobs.
Response from the owner: Hi Nik,Thank you for your lovely review. Yes...so hard when access is difficult. We have a lot of office jobs in the CBD with 20 minute loading zone time constraints, early morning or after hours moving only allowed, or height restrictions that no truck will fit under, so we are used to trying to find solutions to the difficult moves, but it is not always easy. I think a lot of the buildings were built at a time where access was not really thought through - we just have to deal with this. Hopefully, the return will be smoother with a transship. So happy that despite the difficulties, you had a good move. We truly do have wonderful moving teams that are the backbone of our reputation. So glad we could help. See you on the next job Nik. :) Eileen
I used Brisbane removalists twice now, one to move from Newmarket to Chermside, and one from Chermside to Everton Hills. The first time, I needed to move on a short notice. The communication with the team was seamless, especially with Eileen, who gave me a call outside of business hours to explain their services, fee breakdown, etc. The two removalists who showed up, Andre and Murilo, where really organised, detailed, and made sure all furniture were removed with care.For the second time, same deal, great communication, everything organised properly, the removalists (I don't remember their names :( ) showed up precisely at the time agreed and I was completely moved in within 4h.I highly recommend them as everyone I dealt with was highly professional and their fees were decent.
Response from the owner: Thank you Victor for your kind words. We try very hard to make our clients' experience a positive and stress-free one. We appreciate that you take the time to acknowledge that the guys did a great job moving you. I am glad I was able to help you out too. It is always nice to be appreciated. :) We hope that you settle in well in your new home. Eileen and the team. I will share this with Murilo and Andre.
I highly recommend Brisbane Removalists. The team were fantastic, very professional and efficient. I couldn’t believe how quickly everything was done. They took care with my things and were lovely to deal with.
Response from the owner: Hey Rebecca, thank you for taking the time to review us. So happy to see that you were impressed with us and the quality of the service we provide. We do try our best to make your move as seamless as possible with our teams of skilled and efficient superheroes. Erick and team always make the client their priority and go over and above every time - we are lucky to have them and our other superhero teams on board. I will make sure Erick knows you gave them a 5 star. We wish you all the best in your new home Rebecca.
Amazing service as always - we have used the team at Brisbane Removalists many times now - and every time, we couldn't be happier
Response from the owner: Thank you, Kath. Really appreciate that you keep coming back to us. Enjoy your séjour. I will join you for the next one!!! Eileen
If you're looking for down to earth, authentic, service focussed, experienced group of people to either move you or remove rubbish ( this review), you will be pleasantly amazed by Brisbane removalists.Being from Sydney, I had to research who to contact for a quote, to help with a number of things.1. Move us to our apartment2. Remove rubbish at our Mums place3. Help with set up of our new place ( unpack and functional help).I chose Brisbane removalists after reading through all the genuine and real reviews left by customers. And those reviews proved true. From my 1st call with Eileen to organising the services, it had been pleasant and personal.For the rubbish removal I had Andre and Juan. What a great team they made. Fast and at the end they did ask to wash their hands which means very hygiene conscious men. They were polite in taking a simple water offering though appreciated it.For my 1st experience in Brisbane having lived in Sydney most of my life, and not being able to call my best guy Sam ( Newington Removalists), this was a fantastic replacement and on par with who I've known...so look no further in making a decision. You will get the best team for the job.
Response from the owner: Good morning, Linda! What a lovely way to start the day! You have taken a lot of time to write this given your very busy schedule...no wonder you start your day so early! We really appreciate the time you took to write all of this. I will let Andre and Juan know that they were superheroes yet again! We look forward to the next stage in the move and hope you get a lot from our decluttering service with Timea. Sounds like a clean and fresh start to a new home. I am sure you will love the sleepier lifestyle Brisbane offers! Really enjoyed our chats. Talk soon. Eileen and the team.
Very easy and pleasant to deal with from start to finish. Eileen was lovely and communication was fantastic. Camilo L and Dairo were a great team to work with even with our road closed at short notice and the rain. They did not stop until the job was done. Highly recommend and would use Brisbane Removalists again.
Response from the owner: Hi Rachel, thank you for your great review and for your wonderful sense of humour when the roads were blocked off and you only found out last minute. You found a solution and took it all in stride. Shame you did not get an autograph from Mark W., but you still got moved despite the chaos. I am glad it all went well, and I totally loved your attitude in the face of adversity. I am sure the Dairo and Camilo had a lot of fun with you!!! Happy landing in your new place. :) Eileen and the team.
Move was very good, removers were professional and efficient. Admin was very helpful with good communication, process reasonable for our circumstances.
Response from the owner: Good morning, Denice, and thank you for taking time to write us a review. I am glad it went well for you and even happier you found your bed legs. Moving is always hectic, so I hope you get through the last of the boxes soon. Happy landing! Eileen and the team.
Eileen and her team have provided an excellent service. Thank you.
Response from the owner: Hey Jamie, thanks for the review. I will let Erick and Elvis know. We are thrilled we could help out and make it an almost seamless experience for you despite the unexpected delay with getting into the centre. We wish you all the very best with the business. :) Eileen and the team.
The two strapping Colombian lads were punctual. And they didn't mind me jumping in and giving a hand . Well done thanks for making the transition seamless.
Response from the owner: Hi Brad, thanks for the lovely review. I will tell Julian and Jese they have their names in lights. Glad to hear they made your move a wonderful one. We are always happy for clients to help out. Anything to make your move quicker and less costly is fine with us. Enjoy your new home. Eileen and the team.
The team was very helpful, hard working and made our move hassle free
Response from the owner: HI Brad, thank you for your review. Glad your move went well. It was a big job! You must be exhausted. Glad we could get the furniture assembled too. Enjoy your new home when the dust settles, and the boxes have disappeared.
Vanderson and his team worked hard all day on what was a tough job. They were careful, very transparent and committed to getting the job done. There was no damage and the mood stayed positive throughout an 11 hour day. I’d definitely ask for Vanderson again!
Response from the owner: Hi Wayne, thank you for the wonderful review. I will let Vanderson, Robson and Thiago know that they were superheroes! That was a long job, and I am sure you must have been exhausted too! Forewarned was forearmed with your drop off location. Glad we put 3 men on the job. I hope you settle well in your wonderful new home. Eileen, Thomas and the team.
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Urgent Last
Minute Moves

Friday, November 15th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, November 16th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1-2 bedroom
  • Office move
  • Details correct at time of posting

Monday, November 18th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, November 19th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, November 20th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, November 21st

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, November 22nd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, November 23rd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

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​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.