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Fortifying Data Protection After MediSecure

Table of Contents

Brisbane Removalists: Fortifying Data Protection After MediSecure

In the wake of the recent MediSecure data breach, the importance of robust data protection has never been more evident. At Brisbane Removalists, we prioritize the security of our customers’ personal information and have implemented stringent measures to safeguard your data. This article explores the details of the MediSecure breach, its implications, and how Brisbane Removalists is enhancing data protection to ensure your peace of mind.

Understanding the MediSecure Data Breach

What Happened?

The MediSecure data breach exposed the personal and health information of approximately 12.9 million individuals. This breach affected data related to prescriptions and included sensitive information such as healthcare provider details. The incident highlighted significant vulnerabilities in data security within the healthcare sector, prompting a nationwide call for improved data protection practices.

Impact and Response

The breach had far-reaching implications, affecting nearly 13 million Australians. In response, various organizations, including the Office of the Australian Information Commissioner (OAIC) and the Royal Australian College of General Practitioners (RACGP), have emphasized the need for enhanced data security measures. Investigations are ongoing to ensure compliance with privacy obligations and to mitigate the impact on affected individuals.

Lessons from Other Australian Data Breaches

Optus Data Breach

In September 2022, Optus, one of Australia’s largest telecommunications companies, experienced a significant data breach that compromised the personal details of about 9.8 million customers. The stolen data included names, dates of birth, phone numbers, email addresses, and in some cases, passport and driver’s license numbers. The breach underscored the critical need for enhanced security measures and led to regulatory changes, such as amendments to the Telecommunications Regulations 2021, allowing Optus to share limited information with financial institutions to mitigate risks of ID theft and scams

Other Notable Breaches

Other significant breaches in recent years include the unauthorized access incidents at Service NSW and the My Health Record system, highlighting systemic vulnerabilities across various sectors. Each of these breaches has reinforced the need for robust data protection strategies and immediate response mechanisms to safeguard personal information.

Brisbane Removalists' Commitment to Data Security

Our Data Protection Measures

At Brisbane Removalists, we have always prioritized the security of your personal data. In light of the MediSecure breach, we have further strengthened our data protection measures to ensure the highest level of security. Here are some key aspects of our commitment to data security:

  • Data Storage: All our data is stored within Australia, with servers located in Melbourne. This ensures that your data is protected under stringent Australian data protection laws, including the Privacy Act 1988.
  • Latest Security Technologies: Our servers are equipped with the latest version of data security technologies, ensuring robust protection against unauthorized access and cyber threats.
  • Double Layered Security: Our website features double-layered security levels, providing an additional layer of protection for your personal information.

Privacy and Cookie Policies

We have comprehensive privacy and cookie policies in place to ensure transparency and compliance with legal requirements. These policies detail how we collect, use, and protect your data, providing you with peace of mind and confidence in our services.

  • Privacy Policy: Our privacy policy outlines our commitment to safeguarding your personal information. It explains the types of data we collect, how it is used, and the measures we take to protect it.

  • Cookie Policy: Our cookie policy describes how we use cookies to enhance your experience on our website. It also provides information on how you can manage your cookie preferences.

Terms and Conditions

Our terms and conditions set out the contractual agreement between Brisbane Removalists and our customers. They include important information on service provision, payment terms, liability limitations, and dispute resolution. We encourage all customers to read and understand these terms to ensure a smooth and transparent service experience.

Handling Personal Data

We respect your rights concerning personal data. You have the right to access, rectify, or request the deletion of your data. Our dedicated procedures ensure compliance with data protection laws and provide mechanisms for handling your data requests.

  • Access and Rectification: You can request access to your personal data and make necessary corrections if there are any inaccuracies.

  • Right to be Forgotten: You have the right to request the deletion of your personal data from our systems. However, please note that certain personal information may need to be retained for compliance with Australian taxation laws and other regulatory requirements.

  • Data Security Compliance: We adhere to all relevant data protection laws and regulations, ensuring that your personal information is handled with the utmost care and security.

How Brisbane Removalists Stands Out

100% Australian-Based Operations

Brisbane Removalists is a 100% Australian-based company. Our commitment to local operations ensures that we comply with all Australian data protection laws and provide a high level of service tailored to the needs of our Australian customers.

Secure Data Handling Practices

Our secure data handling practices are designed to protect your personal information at every stage of the moving process. From the initial consultation to the final delivery of your belongings, we implement stringent security measures to safeguard your data.

Ongoing Security Enhancements

We continuously review and enhance our data security measures to stay ahead of emerging threats. Our proactive approach ensures that we are always prepared to protect your data against potential breaches and cyber attacks.

Additional Measures for Comprehensive Security

Training and Awareness

At Brisbane Removalists, we believe that a well-informed team is crucial to maintaining data security. We conduct regular training sessions for our employees to ensure they are up-to-date with the latest security protocols and understand the importance of protecting customer data. This training covers various aspects of data protection, including recognizing phishing attempts, securing physical data, and implementing best practices for digital security.

Regular Security Audits

To ensure our data protection measures are effective, we conduct regular security audits. These audits help us identify any vulnerabilities in our systems and processes, allowing us to address them promptly. By regularly reviewing our security protocols, we ensure that our data protection measures remain robust and effective.

Incident Response Plan

Despite our best efforts to prevent data breaches, it is essential to be prepared for any eventuality. We have a comprehensive incident response plan in place to address potential data breaches quickly and effectively. This plan includes steps for containing the breach, assessing the impact, notifying affected individuals, and implementing corrective measures. Our goal is to minimize the impact of any data breach and ensure a swift recovery.

The Importance of Local Data Storage

Compliance with Australian Laws

Storing data within Australia ensures compliance with local data protection laws, including the Privacy Act 1988 and the Australian Privacy Principles (APP). These principles outline strict guidelines for the collection, storage, and use of personal information, ensuring that your data is handled with the highest level of care and transparency.

Enhanced Data Security

By keeping our data storage operations within Australia, we benefit from stringent security regulations and robust infrastructure. Our servers in Melbourne are equipped with advanced security technologies, providing a secure environment for storing sensitive information. This local approach minimizes the risk of data breaches and unauthorized access.

Faster Response Times

Local data storage allows for quicker response times in the event of a security incident. Our Melbourne-based servers enable us to address any issues promptly, reducing downtime and ensuring that our services remain reliable and secure. This proximity also enhances our ability to conduct regular security audits and maintenance.

Case Study: MediSecure Breach and Our Proactive Measures

Lessons Learned

The MediSecure data breach highlighted significant vulnerabilities in data protection practices. At Brisbane Removalists, we have taken these lessons to heart and implemented proactive measures to enhance our data security. By analyzing the breach, we identified areas where we could strengthen our defenses and ensure that similar incidents do not occur within our organization.

Proactive Security Enhancements

In response to the MediSecure breach, we have made several proactive enhancements to our data protection measures. These include:

  • Advanced Encryption: We have implemented advanced encryption techniques to protect sensitive data both in transit and at rest.

  • Multi-Factor Authentication: To further secure access to our systems, we have introduced multi-factor authentication for all employees and customers.

  • Enhanced Monitoring: Our security team continuously monitors our systems for any signs of unauthorized access or suspicious activity.

Looking Ahead: The Future of Data Protection at Brisbane Removalists

Commitment to Continuous Improvement

Data protection is an ongoing process, and we are committed to continuous improvement. We stay informed about the latest developments in data security and regularly update our protocols to address emerging threats. Our goal is to provide the highest level of data protection for our customers, ensuring that their personal information remains safe and secure.

Customer Trust and Transparency

Building and maintaining trust with our customers is paramount. We are committed to transparency in our data protection practices, ensuring that our customers are informed about how their data is collected, used, and protected. This transparency fosters confidence in our services and demonstrates our dedication to safeguarding personal information.

Investing in Technology

As technology evolves, so do the methods used by cybercriminals. We invest in the latest security technologies to stay ahead of potential threats. By leveraging cutting-edge solutions, we enhance our ability to protect customer data and maintain the integrity of our systems. This includes the use of advanced encryption techniques, secure cloud storage solutions, and robust firewalls to prevent unauthorized access to our networks.

Collaborative Efforts with Industry Experts

To ensure that we are implementing the best possible security measures, Brisbane Removalists collaborates with industry experts and cyber security professionals. These collaborations help us stay informed about the latest threats and the most effective strategies for mitigating them. By working with experts, we can continuously refine our data protection practices and ensure that we are using the most up-to-date security technologies.

Data Breach Response Protocols

In the unlikely event of a data breach, having a well-defined response protocol is crucial. Our data breach response protocol includes steps for quickly identifying the breach, containing the damage, and notifying affected individuals. We also work closely with regulatory bodies to ensure that we comply with all legal requirements in the aftermath of a breach. This proactive approach helps to minimize the impact on our customers and ensures that we can quickly restore the security of our systems.

Customer Feedback and Continuous Improvement

We value feedback from our customers and use it to continuously improve our data protection practices. By listening to our customers’ concerns and suggestions, we can identify areas where we can enhance our security measures. This feedback loop is an essential part of our commitment to providing the highest level of data protection for our customers.

The Role of Regulatory Compliance in Data Protection

Adherence to Australian Data Protection Laws

Brisbane Removalists strictly adheres to all Australian data protection laws, including the Privacy Act 1988 and the Notifiable Data Breaches (NDB) scheme. These laws set out the requirements for how we must handle personal information, including the need to notify individuals and the Office of the Australian Information Commissioner (OAIC) in the event of a data breach. Compliance with these laws ensures that we are meeting our legal obligations and protecting our customers’ privacy.

Regular Compliance Audits

To ensure that we are consistently meeting regulatory requirements, we conduct regular compliance audits. These audits assess our data protection practices against the standards set out in Australian law and identify any areas where we need to make improvements. By regularly reviewing our compliance status, we can ensure that we are always operating in line with legal requirements.

The Importance of Transparency

Transparency is a key component of regulatory compliance. We are committed to being transparent with our customers about how we collect, use, and protect their personal information. This includes providing clear and concise privacy policies, as well as being open about any data breaches that occur. By being transparent, we can build trust with our customers and demonstrate our commitment to protecting their privacy.

Future-Proofing Data Protection at Brisbane Removalists

Preparing for Emerging Threats

Cyber threats are constantly evolving, and it is essential to stay ahead of these changes to protect customer data effectively. We invest in research and development to understand emerging threats and develop strategies to counter them. This proactive approach ensures that we are always prepared to handle new challenges in the cyber security landscape.

Continuous Training and Development

Our commitment to data protection extends to continuous training and development for our team. We provide ongoing education and training programs to ensure that our employees are knowledgeable about the latest security threats and best practices. This continuous learning culture helps us maintain a high standard of data protection and ensures that our team is equipped to handle any security challenges that arise.

Leveraging Artificial Intelligence and Machine Learning

Artificial Intelligence (AI) and Machine Learning (ML) are becoming increasingly important tools in the fight against cyber threats. We are exploring ways to leverage these technologies to enhance our data protection measures. AI and ML can help us identify patterns and anomalies in data that may indicate a security threat, allowing us to respond more quickly and effectively.

Building a Culture of Security

At Brisbane Removalists, we believe that data protection is not just about technology; it is also about building a culture of security within our organization. We promote a security-first mindset among our employees and encourage them to take an active role in protecting customer data. By fostering a culture of security, we can ensure that data protection is a priority at every level of our organization.

Conclusion

The MediSecure data breach serves as a crucial reminder of the importance of robust data protection measures. At Brisbane Removalists, we take your data security seriously and have implemented comprehensive measures to ensure the safety and confidentiality of your personal information. Our commitment to data protection, compliance with Australian laws, and proactive security enhancements position us as a leader in secure moving services. Trust Brisbane Removalists to handle your move with the highest level of care and security.

Contact Brisbane Removalists

Embarking on your next move in SEQ’s tight housing market? Brisbane Removalists is ready to support you with a range of tailored moving services. Our expert team is committed to making your transition as seamless and positive as possible.

  • Reach Out for Personalized Support: Whether you’re moving a house, apartment, or office, our team is here to help. Contact us at 0407 164 733 or via email at info@brisbaneremovalists.com.au to discuss your needs and how we can assist.
  • Office Hours for Your Convenience: Our team is available Monday to Friday from 7:30 AM to 5:30 PM, and on Saturday from 8:00 AM to 4:00 PM.

We’re closed on Sundays and public holidays, but our online quote requests and messaging are always accessible on our website.

Brisbane Removalists is not just a moving company; we’re your partner in navigating the challenges of today’s housing market. Let us take the stress out of moving, allowing you to focus on the excitement of settling into your new home.

Additional Services for a Stress-Free Move

Furniture Assembly and Disassembly

Our skilled team offers furniture assembly and disassembly services, ensuring that your furniture fits seamlessly into your new home or office space.

Storage Solutions

Should you require temporary storage for your belongings, we provide secure storage solutions to accommodate your needs.

Dump Runs and Donation Drops

As part of our commitment to sustainability, we offer dump runs and donation drops for items you no longer need. This ensures responsible disposal and supports local charities.

Contact Us Today for a Stress-Free Move!

Ready to make your move from Brisbane to Sunshine Coast stress-free ? Contact us at 0407 164 733 or via email at info@brisbaneremovalists.com.au. Discover the ease of relocation with Brisbane Removalists.

More about us, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

To find out how our transparent systems work view our video.

Below, is a list of many of our services we offer to help you with your moving, packing and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can.

If you decide when decluttering for your move that you just have way too much stuff, consider donating through a registered charity. 

So in that spirit, here are a few links to some recognised charities.

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Urgent Last
Minute Moves

Wednesday, April 30th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, May 1st

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
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Friday, May 2nd

Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Saturday, May 3rd

Morning:
  • House or Unit move 1- 3 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, May 6th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, May 7th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, May 8th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
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Friday, May 9th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
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Saturday, May 10th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Read Our Reviews

Excellent and friendly service.
Response from the owner:Good morning, Corrina, thank you for reviewing us. We love to see happy customers and love regular customers too. I hope you settle well in your new home - maybe we will see you again soon. :) I will let Juan and Esteban know that you gave them a 5-star review.
I can not recommend this company more highly. We had booked another removalists who did not turn up. We frantically rang around to find someone else and called Brisbane Removalists and they were fantastic. They called to tell us what time they would arrive and the guys worked so hard. They were very careful with all our belongings. Nothing was a problem for them and they took the stress out of our move and we are very grateful for finding them.
Response from the owner:Hi Greg, we are so happy we could help out. :) It is stressful enough moving without being left in the lurch. We are lucky that we have a good number of trucks and drivers to be able to accommodate when this happens. I will let Vanderson and Thomas know that you were super happy with their work. Thank you for taking the time to let them know. We wish you all the very best in your new home Greg and hopefully you won't need another removalist for a while. Take care, Eileen and the team.
Cal and Diego were really great and friendly, I've had removalist nightmares in the past, but these two kids were great thank you john
Response from the owner:Thank you, John, thrilled for you. This is our goal. I am sure Diego and Cal will be happy to know that they have renewed your faith in moving companies. Thank you for taking the time to thank them. They love getting 5-star reviews! Enjoy your new home and hopefully the unpacking is all done or nearly! Eileen and the team.
I just wish I could give 10⭐️!
From the initial phone enquiry through to completion of the actual move - every step was efficient, smooth & hassle free!! I have moved many times in my life & this one was so professional & cost effective - Kudos & much gratitude to the Team at Brisbane Removalists
Response from the owner:Hi Narda, the best part of my job is the connection I have with clients. You stood out from the beginning as being awesome. I am so happy that your move was to your expectations and more, as this is our goal. Moving is super stressful, so anything we can do to make the day go smoother, the better. I love it when, at the end of the day when calm descends on our very hectic office, that I get to spend more time with customers. I loved our chat. I wish you all the very vest Narda for you and your family. Thank you for taking the time to post this review. I will let Erick and Nicolas know you gave them 10 stars. :) Eileen and the team.
I’ve used Brisbane Removalists before and always they are a great bunch of bananas.
Reliable, easy to work with and respectful.
Thank you for the seamless move
Response from the owner:Hi Kate, Thank you for taking the time to review us. Part 1 done, Part 2 still to go. The worst is over -see you for round two. Eileen :)
Exceptional, reliable service from start to finish!
Eileen was extremely helpful, friendly and professional, and provided me with an estimate that ended up on-the-money despite being a 2 3/4 hour drive by car between locations, with a reasonably high degree of difficulty and many potential delays!
Friendly, polite and respectful muscle-nuggets Jaime and Jose arrived early for both pick-ups (and left right on the estimated time), worked super fast despite the very solid and heavy cabinets and lounge suites that had to go out a small apartment's tight entry doorway/small balcony and down 17 steps.
The MANY fragile furniture items (e.g. 57" TV, heavy glass dining and coffee tables, glass shelving, tops and display cabinets) were wrapped so well and handled so carefully that not a thing broke or was marked during the whole process.
All-round, 100% satisfaction for a job extremely well done - thank you Brisbane Removalists...based on my experience, I HIGHLY recommend you to anyone who wants their furniture moved efficiently, safely and very affordably! 👏🏆😃
Response from the owner:What a lovely review to start the day with Karen. Thank you! I am sure Jaime and Jose will be thrilled to see this. I will make sure they read this. I am so glad the move went well. It was a bit of a tricky one, but this is what we do on a daily basis, so the teams are used to it. It is always great to see the teams' efforts being acknowledged as it is far from an easy job so thank you for taking the time to do this as I am sure it is the last thing anyone has energy for after a long move. We wish you all the very best in your new home and happy we made it smooth sailing for you. Eileen and the team.
I wanted to give a massive shout out to Diego and Camillo T from Brisbane removalists
These two guys are incredible, they helped moved my Dads furniture during the week
They are true gentleman this move was very difficult for me,moving my Dads things from his beautiful home.
They were very thoughtful during this process
Amazing company, Eileen in the office was the nicest lady to deal with
Would definitely use this company again
Such a lovely company
These boys need a pay rise !!!!!
Eileen is absolutely a true treasure
Well done Brisbane Removalists 🙌🙌🌞🌞🤩🤩
Response from the owner:Hi Julieann, thank you so much for the lovely review. I am so happy we could help out and make a difficult day better. Both Diego and Camillo are absolute troopers and have a lot of pride in their work and show great sensitivity and respect. I know this was an emotional day for you on more than one level, so we are really happy that it went so well. I hope the clock keeps chiming Julieann. You have no idea how this story, made my day! Eileen.
Brisbane Removalists were great. From the first phone call to the last drop off everything ran smoothly. Communication was excellent, received a call back to the initial email enquiry in a timely manner with quote and information following swiftly. Andre & Vince went above and beyond what I expected and had no problem fitting in a last minute second drop off point. Well done guys, much appreciated. They were on time, friendly, polite and packed my belongings with care. Everything arrived in the same state it left in. Will be using them again for my next move and would recommend them to anyone.
Response from the owner:Hi Rita, thank you so much for the lovely review. Glad we gave you an excellent experience. It was a pretty tough week after Alfred for all, so I am sure there was added stress, but everyone got through the week as best they could. I am glad that you are safe in your new home and that we helped minimize the stress for you. Enjoy the rest of the sunny weekend. Take care, Eileen and the team. :)
The team was absolutely amazing again. Doubt i will ever use anyone else.
Response from the owner:Hi Jason, thank you for the high praise. We love to hear this and love to have return customers. I hope you settle quickly and enjoy your new home. I will let our 3 superheroes know that they were amazing. Thanks for taking the time to write this. We really appreciate this. Eileen and the superhero team.
These guys saved us last weekend! When our initial removalists didn't show, Eileen put us at ease, reassured us that they would send the big truck and got the best guys in only 2 hours notice. The moving guys were excellent also, wrapped everything in blankets and were super careful and understanding. Absolutely nothing broken. Thank you so much for your fantastic service!
Response from the owner:Hi Taylor, thank you for such a great review and for taking the time to write it. We really appreciate this as it is the last thing on anyone's mind when moving and settling into a new home. Thank you for making the effort. I am so glad we were able to do this for you given your time constraints. We are pretty flexible with last minute moves as we have a lot of trucks but super last minute can be tricky to get a team on board, so I was really relieved we had one just finishing. I know how stressful this can be for people in this situation, so we try our very best to make it happen. I am sorry that you had to go through that. Moving is stressful enough without your removalists not turning up and worse when you have a deadline to be out of the house. I will pass on the review to our superheroes, Vanderson and Esteban. We wish you all the very best in your new home. Cheers, Eileen and team.
great service prompt polite and professional team! Thank you everyone
Response from the owner:Good morning, Liz! Thank you for reviewing us especially for a super quick mini move - glad we could help. Eileen
Quick and hard working people, easy moving with them.
Response from the owner:Good morning, Ed. Thank you for taking the time to review us. I will pass this on to Camilo and Jaime. Glad we made your move a successful and stress-free, one in as far as moving can be stress-free that is. :) It is a bit of an oxymoron really but if we took away most of the stress associated with moving as a rule, then we have done our job. We wish you all the best in your new home and a wonderful 2025. Happy landing! Eileen and the team.
Brisbane Removalists were fantastic for my recent move. Eileen in the office was friendly, professional and very thorough - she answered all my questions and put me at ease - I knew my move would be in good hands. The two movers were also incredibly professional and efficient. I would highly recommend them.
Response from the owner:Hi Kath, thank you for your lovely review and for taking the time to do this. We are thrilled you move went well and that you felt safe in our hands. I will let Camillo and Miguel know that you appreciated their efforts. Enjoy your new home! Eileen, Thomas, Antje and the team.
We have used Brisbane Removalists twice now for our business moves and they have been very reliable and extremely helpful.
Response from the owner:Good morning, Jenna, Thank you for the review and taking time to actually do this. It is not usually high on anyone's agenda after a move, but it certainly helps us. We are thrilled that you have had 2 successful office moves and that we could help to make the process easy for you. Enjoy your new offices and maybe we will see you again in the future? We wish you all the best for the foreseeable. I will let Thomas and Daniel know. :) Eileen and the team.
Second time I have used Brisbane Removalists and let me tell you, they never disappoint!

Thank you so much to Andre and Lucas for today, you were absolutely incredible! Greeted with a warm smile, both very polite, kind and courteous! P.S - what wonderful singers, you are! Haha ;) I was so stressed about the move but you put my mind at ease right away, had great communication the whole way through and both were very thorough! I can't thank you enough, you are both absolute legends! A++

Also to Eileen and the team, thank you once again for your understanding and oustanding customer service. Always a pleasure speaking with you on the phone! :)

Lauren x
Response from the owner:Good morning, Lauren, What a lovely way to start the day! We love to get such happy clients. We also love to know that our teams are true superheroes, and you got a concert for free! I will have to investigate this. I did not know we had such talent on our teams. I know who to book in for the Christmas party or was that tongue in cheek? I hope that you settle well and that you do not have to move again soon but we will be there for you if you do. I will let Andre and Lucas know that you have given them such a glowing review. We have so enjoyed moving you too and the fun conversations. Makes my job fun too! Cheers, Eileen and the team
Great service from the office and the two young men who came out. Went above and beyond. Would highly recommend.
Response from the owner:Thank you, James for taking the time to give us a review. I will let Erick and team know that they did a great job. They are true superheroes especially in this heat. :) Enjoy your new home. Eileen and the team.
I would recommend to a friend. I had a stressful day after a removal company cancelled last minute. These guys saved the day by stepping in last minute! Also to mention Jonathan and Marlon were very carful at handling our goods and made it such a smooth process. Such great workers!!

In my eyes money well spent.

Thanks again,
Daniel
Response from the owner:So glad we could help out Daniel and that our superheroes gave you a 5-star service. It was just lucky that we were able to get a truck available given it was a Friday afternoon - Fridays are always the busiest! So happy we did and gave you the weekend to unpack! Have fun in your new home! Take care!
These guys were amazing!! Prompt, polite and very professional and respectful of our situation. From our first point of contact with the lovely ladies in the office to final payment, we could not fault them. We will not hesitate to use them again or recommend them to anyone! Thank you team!! Deb
Response from the owner:Good morning, James and Deb, This is such a lovely message to see first thing in the morning. Thank you for taking the time to do this. We are so glad that we could make your mum's move a less stressful one. We hope that everything goes well with the changes ahead. I wish you all the very best Deb. You were so lovely to deal with. Something we love in the office - people connecting with people. I am glad Erick and David made this move a gentle one. Take care, Eileen and the team.
The gents turned up on time and cheery at 6:45am. Diego (Colombian) and Sebastian (Ecuadorian) were polite, careful with our stuff and respectful of our family. I was super impressed by their meticulous placement of all furniture on the truck (a passer by said the same!) and there were no bumps or bruises on either property or any of the goods or humans (haha). Pay by the hour and very good value. Thanks all.
Response from the owner:Hi Chris and Sarah, Lovely to hear that your move went so well and that our superheroes made it a stress-free day. I am positive that both Diego and Sebastian will be thrilled to see their names in lights but more that you appreciated their care and professionalism. I hope you both had a fun day. We wish you all the very best in your new home. A new home is always a great way to start a new year off! Cheers, Eileen and the office team.
I recently hired Brisbane Removalists based on a friend's recommendation, and I couldn’t be happier with the service. Erick and Christian were fantastic from start to finish. They communicated their ETA and arrived right on time. Both were polite, courteous, and professional, making the whole process feel stress-free.

What really stood out was how careful and attentive they were with my furniture. Not a single item was damaged, and it was obvious they took the time to ensure everything was packed securely. They worked quickly, without cutting any corners, and it was clear they really knew what they were doing. The whole move went smoothly and was completed efficiently.

To top it off, their rates were very reasonable, and there was no surcharge for paying by card.
Response from the owner:Good morning Xavier, thanks so much for such a beautiful review. It was lovely to come back from break to find this. We love to see our teams appreciated for the hard work they do. Erick is a superstar and always ensures his team works carefully and professionally. He is a super team leader. We are also glad you appreciated that our fees are reasonable. We give our best to be a 5 star service without it costing you the earth. We understand the pressures and high costs of moving and struggle it is for everyone. We do our best to make it affordable and minimize costs where we can. We wish you all the very best in your new home and a great start to 2025. It must be great to start off the new year in a new place! Eileen

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Rates

Our rates are structured to provide flexibility and transparency, tailored to the day of your move. All pricing includes GST and is charged in 15-minute increments, ensuring you only pay for the time used. A minimum of 30 minutes is added to cover depot-to-depot travel from Milton.

  • Monday to Friday: A 2-hour minimum applies, making these days ideal for smaller or quicker moves.
  • Saturday: Slightly higher rates apply, with a 2-hour minimum, to accommodate the increased demand for weekend services.
  • Sunday: A 3-hour minimum is required for bookings, reflecting the premium nature of weekend relocations.

We’ll contact you shortly to discuss your specific moving needs and provide further details!

We would love to help you with your move!

​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.