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Here, at Brisbane Removalists, we have created this page so that you can find out answers to the frequently asked questions most asked at times when we can’t be contacted in our office either by phone or email immediately.
Hopefully the answer to your question is listed below.
This list will be updated from time to time to try and keep it updated.
If after reading through these questions and answers you still need to ask us something, please don’t hesitate to email us with your particular questions or give us a call during office hours on 0407 164 733.
There are 2 parts to the move – The call out and the job. We separate the call out from the job, so that there is total transparency.
Our call out fee is for the team to get from our depot to your pickup and then from your destination back to the depot. It is transparent and based purely on google maps and how long it takes to get to and from both. You can also check it out on google maps to ensure that we are doing the right thing. We do have a 30-minute minimum fee. Our call out is set in stone and if we get stuck in traffic on this trip then it is on us.
The second part is the job. The clock starts when the team arrives at your home under your watchful eye. The guys uplift your items, drive to your new home, and drop off. The clock stops with the last blanket in the truck and payment is then required. This way you see what you are paying for and have complete control of the move. You do not have to wait for the team to get back to the depot.
Check out our video on our “how it works” page.
The hourly rate x how many hours taken – (see the moving charges below) plus call out fee. There are no other fees except a heavy lift fee, which is rare and only id you have items over 120kg. If your double door French fridge is the heaviest item, you have then you are safe!
Crystal ball time! It is impossible to give an exact figure, but a good ballpark figure is:
1 Bedroom – 2 hours
2-Bedroom – 4 hours
3-Bedroom – 6 hours
4-Bedroom – 8 hours
5-Bedroom -10 hours
This is of course only a ballpark figure, as it depends on 2 variables – access or traffic. If you have driveway-to-driveway parking, single-storey to single-storey, you are organized and you help, then this is your best-case scenario.
If you have poor access where we must park halfway down the road, pass items over balconies because they do not fit in the stairwell, navigate underground passages, ramps, and doors to get from the loading zone to the lift or take your sofa up 13 flights of stairs because it does not fit in the lift, then it will be longer.
Traffic is only an issue when moving to the Gold Coast or Sunshine Coast or further afield.
You may not be concerned about the next job, but you could be the second job that someone pushed back.
Did you know that some apartments do not allow you to move on the weekend?
You should empty your fridge 24 hours before moving it so that it can defrost. You should remove the glass panels and clean them to prevent mould from growing while it is off. A good idea is to leave the doors open overnight, with a towel on the floor. It should stand at least 4 – 6 hours before you plug it back in so that the compressor oil has had time to settle.
If you plug it in too early, the oil can leak into the system and cause blockages.
If you wrap goods, such as fridges, TVs or similar, then we are not liable if they are scratched or damaged. Given the item is wrapped beforehand, we cannot be sure it was not damaged prior to the move or not working. We are happy to wrap or help wrap your items. You are welcome to wrap it yourself, as long as we sight the item before wrapping, or we are not obliged to take responsibility.
It is the same for items boxed that we did not pack – we cannot take responsibility for these if they were poorly packed. Vibrations due to road conditions whilst in transit can break items if they are not packed well. If we drop the box, then it is of course on us.
We are fully covered for any damage we cause such as dropping an item, holes in walls, or damage to furniture. We are not responsible for any item packed by a third-party during transport unless we drop or damage the box itself.
We have cargo, marine and public liability insurance. The only items not covered in this scenario are glass, marble and TVs without the appropriate box whilst in transit, given the precarious nature of these items as we cannot be responsible for the condition of the road. Hairline fracture in marble, meeting pothole is a marriage made in heaven.
We have an all care no responsibility sign off for this.
It is always advisable to have your own insurance. In the case where we are not liable, and damage occurs (see above in what is not covered), as you will then be able to claim for these items.
Depending on the damage, we either get it repaired or go through our insurance. This process can take a couple of months to process.
Yes, we do. We require you to not water the plants for a few days prior and to place them in bin liners for the move to avoid dirt being transported into the truck and soiling other items.
Remember that nothing can stack on top of these, so this means that they take up a lot of ground/floor space. Please let us know if you intend to move a lot of pot plants, as a bigger truck will be required.
Yes, we do move trampolines. They would have to be dismantled. The base may fit in a large truck, but dimensions would have to be provided when booking to ensure the right sized truck is provided. We do not reassemble trampolines however, as we are not certified to do this.
It is difficult to estimate the move size. Generally, we work on how many rooms are to be moved. If you live in a 4-bedroom house but are only moving 2 bedrooms worth of items, then let us know this. We do ask, but sometimes people get confused or nervous and overestimate to ensure they get a bigger truck.
We always send out one truck bigger than each move to ensure we can move all your items in one go.
Sometimes people downsize after the booking and fail to let us know – this means we overestimate the time needed.
So, if you have overestimated, we will finish much faster than anticipated and the next job must be moved up accordingly. Sometimes this is not possible due to lift access issues and then the teams sit around waiting for access to the next job.
This is costly for us and can be avoided if you let us know when you downsize the move.
If you underestimate your move size, we end up with the wrong truck.
It will result in a second or multiple trips. It is quite surprising how many people do have more than a typical family, and this causes chaos if this information is not provided. It costs the client more in callout fees and return trips, and we often must add a 3rd person to speed up the move as we have another job directly after which is also impacted.
Please be as open and up front as possible when booking so we avoid this sort of scenario, especially in the busy season when we do not have a lot of alternatives to problem solve.
Pot plants, canoes, bikes, lawnmowers, BBQs, treadmills – these are some of the most common examples of items we cannot stack items on top of and that takes ground/ floor place in the truck. You need to let us know if you have a lot of these as we will need to provide you with a bigger truck.
If you are just moving up the road, we often suggest to move you in a smaller truck. It is always your choice, but it is quicker to load a small truck as it avoids having to play tetris in a large one to ensure everything fits in one trip.
This takes a lot of time. With a small truck we can put all the boxes, odd shaped items, and unstackable items such as lawn mowers, pot plants in the first load and then return for the furniture without having to try and fit everthing in odd spaces when these would be better in two loads. A small truck allows you to pack quickly and to scoot round the corner.
It is also easier to park with a small truck and will often avoid having to add walk time if we can park close to the house.
We also have a big truck option if this is what you prefer but it is in our experience, often a better and faster option than the smaller one. The only issue could be if you have an oversized object – furniture with glass over 2 metres high or a very large and oversized fridge as we do not have a lifter on the smaller trucks.
We are happy to move you when you need it. Our earliest regular time slot is 6.00 but we can move you earlier if needed. It would be more expensive outside of regular hours.
We simply carry on until the job is completed. In busy season this can happen quite regularly. Please spare a thought for the teams when they are working long days in the heat, to provide them with a pause at our cost to ensure they can eat, rehydrate, and rest. This will ensure they replenish their energy stores and will be of benefit to you.
The best job slot is first up as you know exactly what time the team will turn up. If you have an apartment move with lift restrictions, then this is not possible as they often require a ‘not before 9 am’ start.
Apartment moves are trickier because of the 9 am to 4.00/4.30 lift restrictions they impose. This means that we cannot start your job first and any job before yours can delay your start if it blows out.
This can be difficult with one lift, but when two are involved, any delay can cause a knock-on effect. You must ensure you block the lift and the loading zone for the move itself so that we do not share with others which will slow your move down.
Some apartments are pretty simple, but others are dire. Some apartment lifts are right next to the loading zone while others are up to 150 m away, and the guys must navigate internal and external ramps (sometimes in the rain which is very slippery), doors, shared car access and multiple lifts.
Some lifts are very small in the older apartments and your furniture may not fit and will have to be taken up multiple flights of stairs. Others have no place to park at all or 20-minute loading limits! Make sure you know your apartment access before you book so you can let us know. Try not to underestimate how long this will take when this is the case. It is tough on the guys.
Brisbane Removalists work in the rain! We wear ponchos. Only dangerous weather would keep us back. We would never put our boys at risk.
We only move upright pianos that are ground to ground. We charge a heavy lift fee for this. We do not attempt to move a piano upstairs or downstairs as there are specialists who do this and have all the correct equipment. It is not worth the risk to the piano, wall not to mention the risk to our workers.
The first step with the long haul is to provide us with either photos of every room or an inventory list, which we will send you. This enables us to quote you on the number of cubic metres you have with a fixed price per kilometre travelled.
The fixed price includes uplift, transport, fuel, insurance, tolls, offload and meals and accommodation where necessary. It is calculated on the cubic metres you have, which allows us to give you a set fee. You must have everything packed and ready for uplift, given the long distance. We will also ask you for both addresses, so we can check the access and calculate how long it will take to upload and offload.
We service far north Queensland, Southeast Queensland and a good part of NSW.
The vast majority of respected and trusted removalists companies have a minimum moving charge. This is for small moves to cover the cost of the truck and the removal staff. These normally vary from 2-4 hours.
At Brisbane Removalists our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
Included are 2 professionally trained removalists and a fully equipped truck.
Please note: Depot travel is calculated at the same rate and is also charged in 15-minute increments.
We guarantee to provide you with a removalist team with the highest level of industry experience and insurance for your peace of mind.
These small moves are extremely popular with our clients who only have a small number of items to be moved or for internal moves. This could be to relocate furniture to allow for renovations or for new floor coverings.
Visit our Contact page to find a wide range of ways to contact us.
For more Frequently asked questions visit the “Quora Forum“
For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.
To find out how our transparent systems work view our video.
Below, is a list of many of our services we offer to help you with your moving, packing, cleaning and storage needs.
Details correct at time of posting
Details correct at time of posting
Details correct at time of posting
Details correct at time of posting
Details correct at time of posting
Details correct at time of posting
Details correct at time of posting
Details correct at time of posting
