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transparent process - how it works

Our process tried and true

HOW IT WORKS

We have created a video to help explain just how it works and how the charge is calculated.

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what's involved in when booking our services

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Moving house, apartment or office?

We at Brisbane Removalists wish to help you make a decision. As you can see, our superheroes are at the ready. This is how it works.

Transparent booking service

Each move is broken into 2 parts

The first part is the call out.

This allows your 2 superheroes to get from our depot in Milton to your first property and to return to the depot from your second property once the move is finished.

So, looking on google maps, if you were moving to Chermside from Morningside, you can see it is 15 minutes from Milton to Chermside and then 15 minutes from Morningside to Milton. This is therefore a 30-minute call out fee.

We keep the fee separate to ensure transparency. Sometimes we add a buffer when going to the Gold Coast or Sunshine Coast given the risk of traffic at peak times.  This is set in stone so if we get stuck in traffic, it is on us. 

The second part is the move itself

How the charge is calculated.

The clock starts when the team arrives at your first home. They uplift your goods, drive to your new property and unload.  Then the clock stops. If we get stuck in traffic on the job between pickup and drop-off, it is on you.

For this part of the job, we charge the hourly rate, GST inclusive, without hidden fees. There are no extra fees for stairs, lifts, dismantling of furniture, or sloping driveways.

These are all part of our service.  You just need to multiply the number of hours by the hourly rate and add the call-out.

We rarely have a heavy lift fee. This is only when you have objects that weigh over 120kgs such as a pool table or a piano.

Not only are all our fees GST inclusive, but we do not charge a deposit.  We work on a trust basis. We give you the security of not having to pay anything upfront, but we ask that you do not cancel 3 days before and leave our team without work at the last minute.

We have a 2-hour minimum for all jobs. After this, we charge in 15-minute increments only. So, if you do 4 hours and 10 minutes, you will only be charged 4 hours 15 and not 5 hours.

So, the most frequently asked question is how long will it take? An estimate is all we can give you.

Typically, a one-bedroom will take 2 hours to upload and offload, a 2 bedroom around 4 hours, a 3 bedroom around 6 hours to complete and a 4 bedroom around 8. This is only an estimation and you should base your bedroom size on what you have. If we are only moving the big items, then it will not reflect the true size of the house, but a bedroom size equivalent.

Each move is different

Each move is different and there are 2 factors that will make a positive or negative impact on the time of your move. One is traffic and the other is access. If you have driveway-to-driveway parking, single-storey to single-storey, if you are organized and have everything ready to go, you are only getting us to move the heavy items and if there are no traffic issues, your move will go faster. Feel free to help out!

If however, you have poor access and we have to park down the street, have bad traffic, have to share lifts, navigate underground passages, ramps and glass doors just to get to the lift or pass furniture over balconies that will not fit in the lift or stairs, then it will probably take longer.

Try not to over or under-estimate the size of your move as we do not want to turn up with the wrong-sized truck. Remember, the more you tell us, the better the move.

CHECK OUT THE PROFESSIONAL SERVICES WE HAVE ON OFFER

Brisbane Removalists, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

Below, is a list of many of our services we offer to help you with your moving, packing, cleaning and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can. Here is a couple of linnks to some more help to get you ready for your move.

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Urgent Last
Minute Moves

Saturday, November 1st

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Monday, November 3rd

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, November 4th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, November 5th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, November 6th

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, November 7th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, November 8th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting