moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

- “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.

- “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.

- “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.

- “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.

“Rates and Charges”
Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.
Should the move require additional movers this will be charged accordingly at $80 per hour per mover including GST.
Depot travel is calculated at the same rate and is also charged in 15-minute increments.
If invoices are unpaid after the payment due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, which will include the debt collection fee incurred by BR. We have the right to commence legal proceedings for any outstanding amounts owed to us, and the corresponding sum of legal fees generated in the process.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Excellent

Based on 704 reviews

Nicolas and Andrea were fantastic. Efficient and careful. No hassles or stress at all throughout the whole process. Both were very calm and considerate of our time too. Having everything in a shipping container with the option for overnight storage made our tricky settlement time frame simple and flexible. Would highly recommend

Response from the owner:Good morning Francarlo, lovely to start our day with a great review. :) Thank you! So happy we could help take the stress away from double settlement. It is the best way to go to overnight store or even for the week just to be able to clean and not have the pressure of moving out, settling and unloading on the same day. This safeguards you too if settlement does not go through as expected. I will let Nicolas and Andres know that you gave them 5 stars. Thank you for taking the time to review us and appreciate the team. Eileen, Thomas and Antje.

Doug Ryan

Fantastic job. On time and nothing was too much trouble. I would highly recommend.

Response from the owner:Thanks Doug, just what we love to hear. I will let Jeff and Jaime know. We wish you all the very best in your new apartment. I hope it has a good view! Eileen and the team

Dog Cakes Australia

Antje and her team went over and above with my last-minute booking and unusual situation. Their service was excellent and friendly. An all-round terrific experience. Highly recommend.

Response from the owner:Hi Heidi, so happy to hear this. I am glad that we were able to sort your move out for you last minute. I hope that you settle well into your new home. I will let Antje, and the superheroes, Vanderson and Jefferson know how happy you were. Happy landing! Eileen

Jane Chen

I highly recommend Brisbane Removalists. Their teams are awesome and amazing. They completed impossible tasks within short time to empty the whole house stuff including few sheds for my dad. It was a very tough job and it’s not only indoor furniture removal but also all other heavy metal machines and tools. Assisted with throwing all unwanted rubbish to skip. Those superheroes worked long hours and were still very energetic with patience full of smiles. In addition to above, the company has fast communication, quick response, and flexible adjustment to provide and adopt customer’s needs. I would give this company 6 stars out of 5. Overflow.

Response from the owner:Xie xie nin, Jane. I am so glad we could help. You were an amazing customer and one I will always remember. Despite the big job you were always so upbeat and positive and full of energy. We loved working alongside you. It was a mammoth task, but we all got there in the end. You were a superheroine too. I am sure you are thrilled this is all over. Take care and we will see you again soon when we deliver your containers! Hope you had a relaxing weekend after all that. Eileen and all the teams that did this job.

Glen English

Fast, efficient, polite and friendly tram. Price and timing as quoted. Very happy with my second go with these guys, recommend.

Response from the owner:Good morning, Glen! Thank you for the lovely review. You are our 700th review. Reason for us to celebrate. Thank you very much for taking the time to recommend us. We really appreciate this and love having return customers. Enjoy your new home and maybe we will see you again one day down the track. Enjoy the weekend despite the rain - no excuse not to spend the day inside unpacking! Cheers from the BR team. I will let Ignacio know. Eileen

Michaela Pera

A huge thank you to Igor and Jefferson such friendly helpful guys. They were on time smiling ready to go. They not only moved all my furniture quickly and efficiently but also helped fix a screen door that I had broken that morning. Highly recommend this team thank you guys.

Response from the owner:Hi Michaela, so happy to hear this and that the team went out of their way to help with your door. I will absolutely let them know that they were true superheroes today. We wish you all the best in your new home. Take care. Eileen

Valentin Bogatyrev

Excellent service, great to work with Brisbane Removalists, highly recommend them

Response from the owner:Hi Valentin, thank you for your lovely review. Glad we could help out and make your move a stress-free one. I so enjoyed chatting with you. I really hope you settle well and enjoy your new home. I will let both Camilos know you gave them 5 stars. Eileen

Jane C

Very professional and polite. On time and great communication with regard to the process. Highly recommended.

Response from the owner:Thank you, for the lovely recommendation. I am glad we could sort your container move. I am sure this took a lot of stress off you with no double handling needed. I will let the teams know that you have given them a 5 start rating. Enjoy your new home. It is a great place to live. Happy unpacking. :) Eileen

Larinda Donnellon

Great experience - very helpful and did a great job

Response from the owner:Hi Larinda, Thank you for the review. We appreciate you taking the time to write this. We wish you all the best in your new home. I hope the unpacking does not take too long! Cheers, Eileen and the team.

Harley Campbell

A pleasure to deal with! We kept having to add stops along the way but it was no trouble for the team. Highly recommend and we will be back for our next move!

Response from the owner:Hi Harley, thank you for taking the time to review us. I am really happy it all went well - it was a full-on day given the drive, but it ran like clockwork. I will let Vanderson and Javier know that they were true superheroes. We look forward to the next move Harley. Enjoy your long weekend. Eileen, Thomas and Antje. :)

Corrina Taylor

Excellent and friendly service.

Response from the owner:Good morning, Corrina, thank you for reviewing us. We love to see happy customers and love regular customers too. I hope you settle well in your new home - maybe we will see you again soon. :) I will let Juan and Esteban know that you gave them a 5-star review.

Greg Harvey

I can not recommend this company more highly. We had booked another removalists who did not turn up. We frantically rang around to find someone else and called Brisbane Removalists and they were fantastic. They called to tell us what time they would arrive and the guys worked so hard. They were very careful with all our belongings. Nothing was a problem for them and they took the stress out of our move and we are very grateful for finding them.

Response from the owner:Hi Greg, we are so happy we could help out. :) It is stressful enough moving without being left in the lurch. We are lucky that we have a good number of trucks and drivers to be able to accommodate when this happens. I will let Vanderson and Thomas know that you were super happy with their work. Thank you for taking the time to let them know. We wish you all the very best in your new home Greg and hopefully you won't need another removalist for a while. Take care, Eileen and the team.

John Davis

Cal and Diego were really great and friendly, I've had removalist nightmares in the past, but these two kids were great thank you john

Response from the owner:Thank you, John, thrilled for you. This is our goal. I am sure Diego and Cal will be happy to know that they have renewed your faith in moving companies. Thank you for taking the time to thank them. They love getting 5-star reviews! Enjoy your new home and hopefully the unpacking is all done or nearly! Eileen and the team.

Narda Smithers

I just wish I could give 10⭐️!
From the initial phone enquiry through to completion of the actual move - every step was efficient, smooth & hassle free!! I have moved many times in my life & this one was so professional & cost effective - Kudos & much gratitude to the Team at Brisbane Removalists

Response from the owner:Hi Narda, the best part of my job is the connection I have with clients. You stood out from the beginning as being awesome. I am so happy that your move was to your expectations and more, as this is our goal. Moving is super stressful, so anything we can do to make the day go smoother, the better. I love it when, at the end of the day when calm descends on our very hectic office, that I get to spend more time with customers. I loved our chat. I wish you all the very vest Narda for you and your family. Thank you for taking the time to post this review. I will let Erick and Nicolas know you gave them 10 stars. :) Eileen and the team.

Kate Whelan

I’ve used Brisbane Removalists before and always they are a great bunch of bananas.
Reliable, easy to work with and respectful.
Thank you for the seamless move

Response from the owner:Hi Kate, Thank you for taking the time to review us. Part 1 done, Part 2 still to go. The worst is over -see you for round two. Eileen :)

Karen Hopwood

Exceptional, reliable service from start to finish!
Eileen was extremely helpful, friendly and professional, and provided me with an estimate that ended up on-the-money despite being a 2 3/4 hour drive by car between locations, with a reasonably high degree of difficulty and many potential delays!
Friendly, polite and respectful muscle-nuggets Jaime and Jose arrived early for both pick-ups (and left right on the estimated time), worked super fast despite the very solid and heavy cabinets and lounge suites that had to go out a small apartment's tight entry doorway/small balcony and down 17 steps.
The MANY fragile furniture items (e.g. 57" TV, heavy glass dining and coffee tables, glass shelving, tops and display cabinets) were wrapped so well and handled so carefully that not a thing broke or was marked during the whole process.
All-round, 100% satisfaction for a job extremely well done - thank you Brisbane Removalists...based on my experience, I HIGHLY recommend you to anyone who wants their furniture moved efficiently, safely and very affordably! 👏🏆😃

Response from the owner:What a lovely review to start the day with Karen. Thank you! I am sure Jaime and Jose will be thrilled to see this. I will make sure they read this. I am so glad the move went well. It was a bit of a tricky one, but this is what we do on a daily basis, so the teams are used to it. It is always great to see the teams' efforts being acknowledged as it is far from an easy job so thank you for taking the time to do this as I am sure it is the last thing anyone has energy for after a long move. We wish you all the very best in your new home and happy we made it smooth sailing for you. Eileen and the team.

Julieann Hobdell

I wanted to give a massive shout out to Diego and Camillo T from Brisbane removalists
These two guys are incredible, they helped moved my Dads furniture during the week
They are true gentleman this move was very difficult for me,moving my Dads things from his beautiful home.
They were very thoughtful during this process
Amazing company, Eileen in the office was the nicest lady to deal with
Would definitely use this company again
Such a lovely company
These boys need a pay rise !!!!!
Eileen is absolutely a true treasure
Well done Brisbane Removalists 🙌🙌🌞🌞🤩🤩

Response from the owner:Hi Julieann, thank you so much for the lovely review. I am so happy we could help out and make a difficult day better. Both Diego and Camillo are absolute troopers and have a lot of pride in their work and show great sensitivity and respect. I know this was an emotional day for you on more than one level, so we are really happy that it went so well. I hope the clock keeps chiming Julieann. You have no idea how this story, made my day! Eileen.

Rita Stewart

Brisbane Removalists were great. From the first phone call to the last drop off everything ran smoothly. Communication was excellent, received a call back to the initial email enquiry in a timely manner with quote and information following swiftly. Andre & Vince went above and beyond what I expected and had no problem fitting in a last minute second drop off point. Well done guys, much appreciated. They were on time, friendly, polite and packed my belongings with care. Everything arrived in the same state it left in. Will be using them again for my next move and would recommend them to anyone.

Response from the owner:Hi Rita, thank you so much for the lovely review. Glad we gave you an excellent experience. It was a pretty tough week after Alfred for all, so I am sure there was added stress, but everyone got through the week as best they could. I am glad that you are safe in your new home and that we helped minimize the stress for you. Enjoy the rest of the sunny weekend. Take care, Eileen and the team. :)

Jason Fabian

The team was absolutely amazing again. Doubt i will ever use anyone else.

Response from the owner:Hi Jason, thank you for the high praise. We love to hear this and love to have return customers. I hope you settle quickly and enjoy your new home. I will let our 3 superheroes know that they were amazing. Thanks for taking the time to write this. We really appreciate this. Eileen and the superhero team.

Taylor Hill

These guys saved us last weekend! When our initial removalists didn't show, Eileen put us at ease, reassured us that they would send the big truck and got the best guys in only 2 hours notice. The moving guys were excellent also, wrapped everything in blankets and were super careful and understanding. Absolutely nothing broken. Thank you so much for your fantastic service!

Response from the owner:Hi Taylor, thank you for such a great review and for taking the time to write it. We really appreciate this as it is the last thing on anyone's mind when moving and settling into a new home. Thank you for making the effort. I am so glad we were able to do this for you given your time constraints. We are pretty flexible with last minute moves as we have a lot of trucks but super last minute can be tricky to get a team on board, so I was really relieved we had one just finishing. I know how stressful this can be for people in this situation, so we try our very best to make it happen. I am sorry that you had to go through that. Moving is stressful enough without your removalists not turning up and worse when you have a deadline to be out of the house. I will pass on the review to our superheroes, Vanderson and Esteban. We wish you all the very best in your new home. Cheers, Eileen and team.

moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Hire a team of professionals,
hire Brisbane Removalists!

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moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Hire a team of professionals, hire Brisbane Removalists!

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