moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

- “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.

- “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.

- “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.

- “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.

“Rates and Charges”
Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.
Should the move require additional movers this will be charged accordingly at $80 per hour per mover including GST.
Depot travel is calculated at the same rate and is also charged in 15-minute increments.
If invoices are unpaid after the payment due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, which will include the debt collection fee incurred by BR. We have the right to commence legal proceedings for any outstanding amounts owed to us, and the corresponding sum of legal fees generated in the process.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Excellent

Based on 727 reviews

Vanderson & Sebastian B were amazing on our moving day, they were so friendly and so efficient. They made it feel like everything happened easily, even with an early morning start and evening finish. They got everything safely packed up, take a lot of care with wrapping our furniture, which we really appreciated. They unloaded everything in the new house to where it needed to be, and even assembled our furniture with their own tools! Thanks so much guys you are the best!

Response from the owner:Good morning Nikki, lovely to come into the office and see this. We are thrilled that you move was seamless and the day as stress-free as possible when it comes to moving! I will pass on your lovely comments to Vanderson and Sebastien - They love to know they have made a positive impact on your move. They are truly superheroes. They work tirelessly and always with a smile. We wish you all the very best in your new home and a fresh new start with lots of new places to explore. Eileen and the team at BR

John Harrison

Well ordered move across St Lucia, Brisbane.

Response from the owner:Hi John - thanks for the 5 star and taking the time to post this. Glad we could help and that all went as planned. Enjoy your new home. Eileen and the team.

Stella Wheildon

Had a fantastic removal service on the Southern Moreton Bay Islands with Urban Islands Removals & Brisbane Removalists- a very professional service with a great team and we couldn’t be happier …Big shout out to Julian (Carmelo )and Jeff from Brisbane Removalists who did our inter island relocation - two wonderful gentlemen who gave above and beyond . We are very grateful for your stamina , strength and impeccable manners - You’re our Super Heroes! ….and an equal shout out to your Urban Removals administration team - for supporting you to do your job so well ….thank you ALL 🙏🏽🙏🏽 for getting us to our new home 🙏🏽🙏🏽

Response from the owner:Hi Stella, thank you very much for the lovely review. We were so glad we could help you move...I have to say that YOU were awesome. Island moves have the added stress of barges and tight time constraints at the best of times but when we had a barge issue with low tide which caused a delay to the proceedings you held it all together. Most would have fallen apart. Loved the respect and genuine appreciation you gave to both Julian and Jeff. They were under so much pressure to get unloaded and back on the barge back due to the delay and your support was very much needed. I hope you and your lovely daughter will enjoy your new island home. It was a real pleasure meeting you. Eileen and the team

Emma

We had such a great experience with Brisbane Removalists! From the moment they arrived, the team was friendly, professional, and incredibly efficient. They handled all of our furniture and belongings with great care and made what could have been a stressful day feel easy and organised.

I’d absolutely recommend Brisbane Removalists to anyone planning a move. Fantastic service from start to finish!

Response from the owner:Hi Emma, thank you for your lovely review. I will ensure Vitor and Alex know that you have appreciated their hard work. Glad to know that they handled your furniture with love and care. We wish you all the very best in your new home. Apartment living is behind you now I hope you like mowing lawns! :) Eileen and the team

Christy Middleton

Very happy with the men that came to move our house. Very carful and considerate. Thank you

Response from the owner:Hi Christy, thank you so much for taking the time to review the team. I will let Vanderson and Camilo know that you loved their efforts and attitude. Hope you have a wonderful new start in your new home and that your piano is happy too! Eileen

Ken Yanik

Absolutely phenomenal service from start to finish!

Eileen in the office was an absolute pleasure to deal with—patient, responsive, and incredibly easy to talk to when arranging the move.

On the day, Jenderson and Javier were the epitome of professionalism: incredibly courteous, true gentlemen, and so careful with every piece of furniture and belongings. They protected all items meticulously, worked incredibly efficiently, and literally had our entire house moved in just a couple of hours. Their promptness, attention to detail, and friendly nature made what could have been a stressful day smooth and enjoyable.

I can’t recommend this team highly enough; Thank You for making our move seamless and stress free!

Great Work Team, Thank You! :)

Response from the owner:Hi Ken, thank you so much for taking the time to write such a long and wonderful review. We love to hear we are doing right by our customers and making your day as easy as we can. We are very lucky to have such wonderful teams to do this. I absolutely agree that they go above and beyond. They are true superheroes. It is a difficult job and one that many would not do, especially day in and day out. People like you make all the difference by appreciating the hard work put in by our teams. I will make sure they see this. We wish you all the very best in your new home Ken. I hope it fulfils all your dreams and hopes for the future. A very happy landing to you. Eileen and the team at BR

Maryjane Morris

Quick and efficient, these smiling musclemen polished off a job that we simply couldn’t do ourselves. Thank you Breno! Very easy business to deal with, highly recommended!

Response from the owner:Hi Maryjane, thank you for the lovely review. I will let Breno and Jimber know. Yes we love their smiles and personality too. I do not think I have ever seen Breno without one! Glad they could rearrange your furniture how you needed it - internal moves are also a necessary evil sometimes. Just glad they could help. Best of luck, from Eileen and the team.

PrinceDamii

Great service, prompt and efficient

Response from the owner:Thank you so much for the lovely review. I will let Giovanny, Jose, Gerson know that you appreciated their efforts! We wish you all the best in your new home Damion. Happy landing.

Tracey F

Eileen assured us they could do the job, even though three other removalist companies had tried and failed. Brisbane Removalists didn't disappoint! Will definitely use again.

Response from the owner:So glad we could help. We do have superheroes! I did warn you :) Erick's team are really good at tricky jobs. See you on the next move! Eileen

Michaela Pera

Alex and Vitor are both such lovely friendly guys. They were on time, very efficient, helpful and really polite pleasant guys. I've used Brisbane Removalists a few times now and everytime they do an amazing job and the whole team is brilliant. I would highly recommend this company. Thank you.

Response from the owner:Hi Michaela, so happy to hear this and that the team went out of their way to help with your door. I will absolutely let them know that they were true superheroes today. We wish you all the best in your new home. Take care. Eileen

Levi Ryan

Victor and Alex were so careful, meticulous and thorough with our move! Highly recommended 👌

Response from the owner:Hi Levi and Leah, thank you so much for the kind review and for taking the time. I will make sure Vitor and Alex know you appreciated their hard work! Glad your move went smoothly. Best of luck in your new home - have a lovely weekend soaking up the new haunts in your area and ignoring the boxes waiting to be housed. Eileen and the team.

Baxter Mahutonga

This is the second time we’ve used Brisbane Removalists, and once again, they didn’t disappoint! Both times, the team arrived on time and ready to get to work. Diego and Jesus helped us this time and were absolutely amazing!!! They worked efficiently and carefully, all while keeping smiles on their faces throughout the entire move. It’s been a pleasure both times, and we would 100% recommend Brisbane Removalists to anyone looking for a stress-free move!

Response from the owner:Thank you for such a wonderful review, Ashleigh. So glad our teams worked their magic yet again. We really do strive to make it seamless for our customers and the teams really give their all. Their job is not easy, and we love it when they are appreciated for the hard work they put in. It sounds like they had a fun day with you, and this makes their day easier. So, thank you! We hope you enjoy your new home and settle in quickly. I am sure those mountains of boxes will soon be a distant memory. Eileen and the team.

Erin Gordon

Absolutely fantastic job, quick, efficient and friendly. Very careful with fragile items. Definitely would recommend!

Response from the owner:Hi Erin, Glad we made your move an easy one. It was a pleasure moving you. You and your dad were lovely to deal with. I hope that you love your new home and make wonderful memories. Happy landing Erin and thanks for taking the time to review us. I will let Juan, Carlos and Cesar know that you appreciated their efforts. Eileen and the team

Tahlia

I have used their service three times now, always extremely reliable and perfectly executed move. Thank you so much!

Response from the owner:Hi Tahlia, thank you for taking the time for a shout out for us. I will let Igor and Felipe know. We LOVE return customers! Really pleased it all went well despite the access being a challenge. Enjoy your new start. :) See you next time or is this your forever home? Eileen and the team.

Javier L

Very happy! Right from booking the job to the actual move, everything was done with the utmost professionalism and efficiency. No hidden extra costs, everything was very transparent. The guys were fantastic and we can’t recommend them highly enough!

Response from the owner:Super to hear this, Javier. We love to have happy clients and no-stress move days. I will let Breno and Avin know that you were super happy! This is what we strive for, so really pleased it all went well. I hope you love your new surroundings. It is a great area with lots to do! All the best Eileen and the team.

greg simmons

I thought the Brisbane Removalists did a great move . The company keeps in touch, first move in a long time I didn't have to chase the movers .
The removalists that did the move were, on time, moved quickly and carefully. No breaks or losses , and where finished a lot sooner than I thought it would have taken.

Response from the owner:Good afternoon, Greg, thanks for the lovely review. Glad your small move went perfectly. Always tricky with risky objects but our superheroes did the job! Thanks for taking the time to review us. Eileen and the team.

James

Really great company so wasn’t work with!

Response from the owner:Hi James, I hope that this meant... so was worth it ... :) Glad you were happy with our services. I hope that you settle well in your new home. Eileen and the team.

Hanna Larkin

Jeff and Diego helped us today and from the start they were such a fun and positive duo. Highly recommend! Their efficiency and care was incredible. Thanks team!

Response from the owner:Hi Hanna, thank you for the wonderful review. Most people would not have the energy to do this on move day. I will absolutely let Jeff and Diego know that they were once again true superheroes. We wish you all the very best in your new home. I hope the box contents find their way back into cupboards soon rather than later. Happy landing. :) Eileen and the team.

Angela Johnson

Jeff and Julian worked so hard getting all my gear moved. Thanks so much for all of your help!! Efficient and diligent.

Response from the owner:Hi Angela, thank you so much for you lovely review. Very happy to hear this. I will let Jeff and Julian know. I hope you enjoy your new home. Gald it all went well. You now have the weekend to get rid of all those scary boxes! I hope the team drew smiley faces on them for you! Eileen

Travis Isle

Eric and Nicholas were absolutley amazing for my move I thuink I ordered a Truck slightly small but they got everything in professinally except the bike which Nicolas road over to the new house as I didnt really know the directions. This blew my mind. Incredible guys to be around for a few hours. Thanks Boys

Response from the owner:Hi Travis, thank you for your wonderful review. I will let Erick and Nicholas know that you appreciated their efforts. They are true superheroes without the capes. That is awesome that Nicolas rode your bike over! Maybe I need to buy them capes! :) Enjoy your new home Travis and thank you for taking the time to write this. Eileen and the team

moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

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