Holiday Office Hours – Sat 21st Dec 7am – Midday, Sun 22nd Dec Closed, Mon 23rd Dec 7am – 5pm, Tues 24th Dec 7am – Midday, Wed 25th Dec Closed, Thurs 26th Dec Closed, Fri 27th Dec 7am – 5pm, Sat 28th Dec 7am – Midday, Sun 29th Dec Closed, Mon 30th Dec 7am – 5pm, Tues 31st Dec 7am – Midday, Wed 1st Jan Closed, Thur 2nd Jan 7am – 5pm, Fri 3rd Jan 7am – 5pm

moving terms and conditions

Brisbane Removalists

Moving Terms & Conditions

Details:

    • “Client” or “Clients” means the party entering into the agreement with BR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
    • “BR-AU” means Brisbane Removalists AU. as owned and operated by Urban Island Enterprises Pty Ltd.
    • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
    • “Third-party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges”
    Our rates Monday to Friday are $179 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Saturday are $209 per hour including GST (charged in 15-minute increments), with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.

    Our rates for Sunday are $239 per hour including GST (charged in 15-minute increments), with a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Included are 2 professionally trained removalists and a fully equipped truck.

    Should the move require additional movers this will be charged accordingly at $80 per hour per mover including GST.

    Depot travel is calculated at the same rate and is also charged in 15-minute increments.

    If invoices are unpaid after the payment due date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, which will include the debt collection fee incurred by BR.  We have the right to commence legal proceedings for any outstanding amounts owed to us, and the corresponding sum of legal fees generated in the process. 

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and BR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation. Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 as set out according to this document.

    1. BR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. BR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
    2. BR-AU shall not bear any responsibility and the Client agrees BR-AU is not liable for loss or damage of any nature to goods or third-party property once the BR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job. No such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
    3. BR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
    4. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
    5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
    6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that is related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
    7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
    8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
    9. The vast majority of modern furniture is not designed to be dismantled & reassembled. For this very reason BR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantled & then reassembly BR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
    10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of the damage or loss. The Client and a BR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Client’s removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
    11. Our rates Monday to Friday have a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton. Saturday is a 3-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel from Milton.
    12. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
    13. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

The Client agrees that by engaging Brisbane Removalists AU the Client agrees with the terms and conditions of this document in its entirety.

Check out some of the reviews from our past clients

Contact our friendly team today and receive a free, no-obligation quote to find out how Brisbane Removalists can make your next move a breeze

Urgent Last
Minute Moves

Saturday, July 26th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

Monday, July 28th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, July 29th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, July 30th

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, July 31st

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, August 1st

Morning:
  • House or Unit move 1 – 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, August 2nd

Morning:
  • House or Unit move 1 – 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1 – 2 bedroom
  • Office move
  • Details correct at time of posting

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Rates

Our rates are structured to provide flexibility and transparency, tailored to the day of your move. All pricing includes GST and is charged in 15-minute increments, ensuring you only pay for the time used. A minimum of 30 minutes is added to cover depot-to-depot travel from Milton.

  • Monday to Friday: A 2-hour minimum applies, making these days ideal for smaller or quicker moves.
  • Saturday: Slightly higher rates apply, with a 2-hour minimum, to accommodate the increased demand for weekend services.
  • Sunday: A 3-hour minimum is required for bookings, reflecting the premium nature of weekend relocations.

We’ll contact you shortly to discuss your specific moving needs and provide further details!

We would love to help you with your move!

​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Read Our Reviews

Alex and Vitor are both such lovely friendly guys. They were on time, very efficient, helpful and really polite pleasant guys. I've used Brisbane Removalists a few times now and everytime they do an amazing job and the whole team is brilliant. I would highly recommend this company. Thank you.
Response from the owner:Hi Michaela, so happy to hear this and that the team went out of their way to help with your door. I will absolutely let them know that they were true superheroes today. We wish you all the best in your new home. Take care. Eileen
Victor and Alex were so careful, meticulous and thorough with our move! Highly recommended 👌
Response from the owner:Hi Levi and Leah, thank you so much for the kind review and for taking the time. I will make sure Vitor and Alex know you appreciated their hard work! Glad your move went smoothly. Best of luck in your new home - have a lovely weekend soaking up the new haunts in your area and ignoring the boxes waiting to be housed. Eileen and the team.
This is the second time we’ve used Brisbane Removalists, and once again, they didn’t disappoint! Both times, the team arrived on time and ready to get to work. Diego and Jesus helped us this time and were absolutely amazing!!! They worked efficiently and carefully, all while keeping smiles on their faces throughout the entire move. It’s been a pleasure both times, and we would 100% recommend Brisbane Removalists to anyone looking for a stress-free move!
Response from the owner:Thank you for such a wonderful review, Ashleigh. So glad our teams worked their magic yet again. We really do strive to make it seamless for our customers and the teams really give their all. Their job is not easy, and we love it when they are appreciated for the hard work they put in. It sounds like they had a fun day with you, and this makes their day easier. So, thank you! We hope you enjoy your new home and settle in quickly. I am sure those mountains of boxes will soon be a distant memory. Eileen and the team.
Absolutely fantastic job, quick, efficient and friendly. Very careful with fragile items. Definitely would recommend!
Response from the owner:Hi Erin, Glad we made your move an easy one. It was a pleasure moving you. You and your dad were lovely to deal with. I hope that you love your new home and make wonderful memories. Happy landing Erin and thanks for taking the time to review us. I will let Juan, Carlos and Cesar know that you appreciated their efforts. Eileen and the team
I have used their service three times now, always extremely reliable and perfectly executed move. Thank you so much!
Response from the owner:Hi Tahlia, thank you for taking the time for a shout out for us. I will let Igor and Felipe know. We LOVE return customers! Really pleased it all went well despite the access being a challenge. Enjoy your new start. :) See you next time or is this your forever home? Eileen and the team.
Very happy! Right from booking the job to the actual move, everything was done with the utmost professionalism and efficiency. No hidden extra costs, everything was very transparent. The guys were fantastic and we can’t recommend them highly enough!
Response from the owner:Super to hear this, Javier. We love to have happy clients and no-stress move days. I will let Breno and Avin know that you were super happy! This is what we strive for, so really pleased it all went well. I hope you love your new surroundings. It is a great area with lots to do! All the best Eileen and the team.
I thought the Brisbane Removalists did a great move . The company keeps in touch, first move in a long time I didn't have to chase the movers .
The removalists that did the move were, on time, moved quickly and carefully. No breaks or losses , and where finished a lot sooner than I thought it would have taken.
Response from the owner:Good afternoon, Greg, thanks for the lovely review. Glad your small move went perfectly. Always tricky with risky objects but our superheroes did the job! Thanks for taking the time to review us. Eileen and the team.
Really great company so wasn’t work with!
Response from the owner:Hi James, I hope that this meant... so was worth it ... :) Glad you were happy with our services. I hope that you settle well in your new home. Eileen and the team.
Jeff and Diego helped us today and from the start they were such a fun and positive duo. Highly recommend! Their efficiency and care was incredible. Thanks team!
Response from the owner:Hi Hanna, thank you for the wonderful review. Most people would not have the energy to do this on move day. I will absolutely let Jeff and Diego know that they were once again true superheroes. We wish you all the very best in your new home. I hope the box contents find their way back into cupboards soon rather than later. Happy landing. :) Eileen and the team.
Jeff and Julian worked so hard getting all my gear moved. Thanks so much for all of your help!! Efficient and diligent.
Response from the owner:Hi Angela, thank you so much for you lovely review. Very happy to hear this. I will let Jeff and Julian know. I hope you enjoy your new home. Gald it all went well. You now have the weekend to get rid of all those scary boxes! I hope the team drew smiley faces on them for you! Eileen
Eric and Nicholas were absolutley amazing for my move I thuink I ordered a Truck slightly small but they got everything in professinally except the bike which Nicolas road over to the new house as I didnt really know the directions. This blew my mind. Incredible guys to be around for a few hours. Thanks Boys
Response from the owner:Hi Travis, thank you for your wonderful review. I will let Erick and Nicholas know that you appreciated their efforts. They are true superheroes without the capes. That is awesome that Nicolas rode your bike over! Maybe I need to buy them capes! :) Enjoy your new home Travis and thank you for taking the time to write this. Eileen and the team
Thank you so much. The boys were amazing. We were very happy with the way they handled our furniture and also their happy disposition. Thanks again.
Response from the owner:Hi Kari- Ann, thank you so much for the lovely review. I will let Vanderson and Thomas know that they did a great job. :) Thanks for using us for a second time. We love return customers. We wish you all the very best in your new home. Happy landing. Eileen and the office team.
Nicolas and Andrea were fantastic. Efficient and careful. No hassles or stress at all throughout the whole process. Both were very calm and considerate of our time too. Having everything in a shipping container with the option for overnight storage made our tricky settlement time frame simple and flexible. Would highly recommend
Response from the owner:Good morning Francarlo, lovely to start our day with a great review. :) Thank you! So happy we could help take the stress away from double settlement. It is the best way to go to overnight store or even for the week just to be able to clean and not have the pressure of moving out, settling and unloading on the same day. This safeguards you too if settlement does not go through as expected. I will let Nicolas and Andres know that you gave them 5 stars. Thank you for taking the time to review us and appreciate the team. Eileen, Thomas and Antje.
Fantastic job. On time and nothing was too much trouble. I would highly recommend.
Response from the owner:Thanks Doug, just what we love to hear. I will let Jeff and Jaime know. We wish you all the very best in your new apartment. I hope it has a good view! Eileen and the team
Antje and her team went over and above with my last-minute booking and unusual situation. Their service was excellent and friendly. An all-round terrific experience. Highly recommend.
Response from the owner:Hi Heidi, so happy to hear this. I am glad that we were able to sort your move out for you last minute. I hope that you settle well into your new home. I will let Antje, and the superheroes, Vanderson and Jefferson know how happy you were. Happy landing! Eileen
I highly recommend Brisbane Removalists. Their teams are awesome and amazing. They completed impossible tasks within short time to empty the whole house stuff including few sheds for my dad. It was a very tough job and it’s not only indoor furniture removal but also all other heavy metal machines and tools. Assisted with throwing all unwanted rubbish to skip. Those superheroes worked long hours and were still very energetic with patience full of smiles. In addition to above, the company has fast communication, quick response, and flexible adjustment to provide and adopt customer’s needs. I would give this company 6 stars out of 5. Overflow.
Response from the owner:Xie xie nin, Jane. I am so glad we could help. You were an amazing customer and one I will always remember. Despite the big job you were always so upbeat and positive and full of energy. We loved working alongside you. It was a mammoth task, but we all got there in the end. You were a superheroine too. I am sure you are thrilled this is all over. Take care and we will see you again soon when we deliver your containers! Hope you had a relaxing weekend after all that. Eileen and all the teams that did this job.
Fast, efficient, polite and friendly tram. Price and timing as quoted. Very happy with my second go with these guys, recommend.
Response from the owner:Good morning, Glen! Thank you for the lovely review. You are our 700th review. Reason for us to celebrate. Thank you very much for taking the time to recommend us. We really appreciate this and love having return customers. Enjoy your new home and maybe we will see you again one day down the track. Enjoy the weekend despite the rain - no excuse not to spend the day inside unpacking! Cheers from the BR team. I will let Ignacio know. Eileen
Excellent service, great to work with Brisbane Removalists, highly recommend them
Response from the owner:Hi Valentin, thank you for your lovely review. Glad we could help out and make your move a stress-free one. I so enjoyed chatting with you. I really hope you settle well and enjoy your new home. I will let both Camilos know you gave them 5 stars. Eileen
Very professional and polite. On time and great communication with regard to the process. Highly recommended.
Response from the owner:Thank you, for the lovely recommendation. I am glad we could sort your container move. I am sure this took a lot of stress off you with no double handling needed. I will let the teams know that you have given them a 5 start rating. Enjoy your new home. It is a great place to live. Happy unpacking. :) Eileen
Great experience - very helpful and did a great job
Response from the owner:Hi Larinda, Thank you for the review. We appreciate you taking the time to write this. We wish you all the best in your new home. I hope the unpacking does not take too long! Cheers, Eileen and the team.