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HAPPY NEW YEAR!

OFFICE CLOSURE: DEC 23 – JAN 4 INCLUSIVE

Emails will be monitored throughout the period, and all confirmed jobs will be carried out as scheduled.
All matters of urgency, please text 0407 164 733
Questions to ask Brisbane Moving Companies article feature image

6 Key Questions for Brisbane Moving Companies

Table of Contents

6 Important Questions to Ask Before Hiring a Brisbane Moving Company

Not All Moving Companies Are The Same

Are you planning a move in Brisbane? Finding the right moving company can make all the difference in ensuring a smooth and stress-free relocation. But with so many options out there, how do you know which one to choose? Before making a decision, it’s essential to ask some important questions to help you out of the large range of Brisbane moving companies.

In this article, we will discuss 6 important questions that you should ask before hiring a Brisbane moving company. These questions cover various aspects like their experience, insurance coverage, pricing, and customer reviews. By asking these questions, you can gain valuable insights into the company’s credibility, reliability, and customer service.

Choosing the right moving company can save you from potential headaches and ensure a smooth transition to your new home. So, whether you’re moving locally or long-distance, take the time to ask these important questions before making a decision. By doing so, you can have the peace of mind of knowing that your belongings are in good hands during the moving process.

The importance of asking questions before hiring a moving company

Brisbane moving companies

When it comes to hiring a moving company, asking the right questions is vital. It’s essential to gather all the necessary information to make an informed decision. By asking questions, you can assess the company’s reputation, experience, and professionalism. This step is crucial to ensuring a smooth and stress-free moving experience.

Asking questions also allows you to understand the services offered, pricing structure, and measures taken to protect your belongings. By getting answers to these questions, you can compare different moving companies and choose the one that best suits your needs and budget.

Question 1: Are you insured?

One of the first questions you should ask a Brisbane moving company is whether they are insured. It gives you peace of mind knowing that you’re working with a legitimate business.

Insurance coverage is important. Accidents can happen during the moving process, and having insurance ensures that you are protected in case of any damage or loss to your belongings.

Ask the moving company about their insurance policy and the coverage they provide. It’s crucial to understand the extent of their liability and what steps they take to resolve any issues that may arise.

Question 2: How long have you been in business?

Experience matters when it comes to choosing a moving company. A company that has been in business for several years has likely gained valuable expertise and established a good reputation in the industry. When you ask about their experience, consider not only the number of years they’ve been operating but also their track record.

A moving company with a long-standing presence in the industry is more likely to have dealt with various types of moves and encountered different challenges. Their experience can be an indicator of their ability to handle your specific moving needs efficiently. It’s also a good idea to ask for references or testimonials from past clients to get a better understanding of their service quality.

Question 3: What services do you offer?

Moving companies offer a range of services, and it’s important to know what they provide to determine if they can meet your specific requirements. Ask the company about the services they offer, such as packing, loading, transportation, and unloading. Inquire about any additional services they provide, such as storage options or specialty item handling.

Understanding the full scope of their services allows you to assess whether they can handle the size and complexity of your move. If you have any specific needs or fragile items that require special attention, make sure to mention them and ask if the company has experience in handling such items.

Question 4: What is your pricing structure?

Pricing is a crucial factor to consider when choosing a moving company. While it’s important to find an affordable option, it’s equally important to ensure that you’re getting value for your money. Ask the moving company about their pricing structure and how they calculate their charges.

Some companies charge by the hour, while others have a flat rate for specific types of moves. It’s essential to understand what is included in the price and if there are any additional fees or hidden costs. Ask for a detailed breakdown of the charges and compare quotes from different companies to make an informed decision.

Question 5: Do you have any references or testimonials?

To get a better understanding of a Brisbane moving company’s reputation and service quality, ask for references or testimonials from previous clients. A reputable company will be more than willing to provide you with this information. One of the most respected platforms to read genuine reviews is Google Reviews.

Additionally, you can also check online review platforms and social media channels to see what customers are saying about the company. Keep in mind that a few negative reviews are common, but pay attention to how the company responds to feedback and resolves any issues. This will give you an indication of their commitment to customer satisfaction.

Question 6: What measures do you take to protect my belongings?

The safety of your belongings is of utmost importance during a move. Ask the moving company about the measures they take to protect your items throughout the process. Inquire about the packing materials they use, their handling procedures, and if they have any special equipment for delicate or valuable items.

It’s also important to ask about their loading and unloading process, as well as their transportation methods. Find out if they have GPS tracking systems or other means of monitoring the progress of your move. Understanding the company’s commitment to protecting your belongings will give you peace of mind during the moving process.

The importance of asking questions for a smooth moving experience

Safe, Stress-free Moving

Asking the right questions before hiring a Brisbane moving company is crucial to ensuring a smooth and stress-free relocation. By gathering information about their licensing, insurance, experience, services, pricing, references, and measures to protect your belongings, you can make an informed decision.

Remember that moving is a significant event, and choosing the right moving company can save you from potential headaches and ensure a seamless transition to your new home. Take the time to ask these important questions and compare different options. With the right moving company by your side, you can have the peace of mind knowing that your belongings are in good hands during the moving process.

Choosing the right Brisbane moving company

After asking these important questions, you will have gathered valuable information to help you choose the right Brisbane moving company for your needs. Consider their licensing and insurance, experience, services offered, pricing structure, references or testimonials, and measures taken to protect your belongings.

Take the time to compare different companies, review their answers, and make an informed decision. Remember that the cheapest option may not always be the best, as quality and reliability are crucial when it comes to entrusting your belongings to a moving company.

By choosing the right Brisbane moving company, you can have the confidence that your move will be handled with professionalism and care, ensuring a smooth transition to your new home.

Key Considerations for Hiring a Brisbane Moving Company

The article “6 Important Questions to Ask Before Hiring a Brisbane Moving Company” serves as an essential guide for anyone planning a move in Brisbane. It emphasizes the significance of carefully selecting a moving company to ensure a smooth and stress-free relocation experience. The piece outlines six critical questions to address before making a decision, covering aspects such as the company’s insurance coverage, experience, pricing structure, and customer reviews.

These questions are designed to provide valuable insights into the moving company’s credibility, reliability, and commitment to customer service. By asking these questions, individuals can make informed choices, ultimately saving themselves from potential headaches and ensuring a smooth transition to their new home.

The article further delves into each question in detail, providing a framework for evaluating different moving companies. It stresses the importance of ensuring that a moving company is adequately insured to protect against any damage or loss during the move. The experience of the company is another vital factor, as seasoned movers are more likely to handle various moving scenarios with expertise. The range of services offered, the company’s approach to pricing, and the availability of customer references are also discussed.

Lastly, the article highlights the necessity of understanding the measures a company takes to safeguard belongings, ensuring a safe and secure moving process. The overall message is clear: taking the time to ask these important questions can lead to a more informed decision, resulting in a successful and stress-free move.

More about us, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

To find out how our transparent systems work view our video.

Below, is a list of many of our services we offer to help you with your moving, packing and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can.

If you decide when decluttering for your move that you just have way too much stuff, consider donating through a registered charity. 

So in that spirit, here are a few links to some recognised charities.

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Read Our Reviews

Excellent
Brisbane Removalists4.7
Based on 763 reviews
In a word, brilliant, hardworking and knowledgable, did the job, with good humour and a big attention to detail, could not give bigger recommendation of Hallei (may have gotten the spelling wrong but one strong and pleasant individual) and his team mate the ever optimistic and energetic Thomas ... great guys and so was their their helper in the initial upload ... can't recommend them strongly enough ..
Friendly and efficient - highly recommend
Response from the owner:Hi Gerard,
Thanks for taking the time to review us. Very happy we made your move a successful one. We wish you all the best in your new home. I usually wish you new adventures but given you have just moved up the road I am pretty sure your surroundings are very familiar! Eileen and the team.
Brittany Baart
1 week ago
Brisbane Removalists assisted us with our recent office relocation in Hendra, and we couldn’t be happier with the experience!

As this was my first time organising an office move, I was naturally a little nervous, but the team at Brisbane Removalists made the entire process seamless from start to finish.

Eileen supported me through the booking process and ensured every detail was covered. Her knowledge and experience were invaluable, she guided me through considerations I hadn’t even thought of, and highlighted things other companies hadn’t mentioned. I genuinely felt at ease knowing we were in such capable hands.

On moving day, we had four fantastic removalists take care of the relocation. A special shoutout to Chris, Kevin, Horhay and Sebastian for their professionalism, hard work and the care they took with our furniture and office equipment. They kept everything running smoothly and made what could have been a stressful day feel effortless.

We highly recommend Brisbane Removalists for any move, particularly office relocations.

Thank you again to the entire team!
Response from the owner:Hi Brittany, what a lovely review. Thank you for posting this. We do a lot of office moves and they can be tricky in the city with so many rules. Many do not realize this when they book. We always have to look at height restrictions, loading zone rules, building rules for lift use etc. Much better to have all this ironed out before move day so there are no surprises. We are thrilled your move went to plan and that there was no issue parking at the second after all. Very hard to organise from another city on top of that so great job at your end too. It was lovely working with you on this. All the best Brittany. Eileen. Thomas and the team.
Dan H
1 week ago
Eileen’s team helped us move house and they were fantastic. The three guys were punctual, well organised, incredibly strong, and handled a huge number of boxes with ease. Communication was excellent and nothing was too much trouble, they even helped take a few items for donation and disposal. Really impressed and happy to recommend Brisbane Removalists to anyone needing a reliable and hardworking moving crew.
Response from the owner:Hi Dan, thanks so much for a lovely review. We really appreciate the time and effort as we all know that this is the last thing on your mind when you have just moved home. I will let Seb. Thomas and Jesus know that you have appreciated their hard work. So glad we could help you transition into your new adventure with a little less stress. Happy landing Eileen and the team. :)
Bree B
2 weeks ago
This company is amazing! We had a move booked in and unfortunately had to reschedule due to issues with the real estate agency and bond cleaning. They were so helpful and helped us reschedule for another date without any additional costs! Thank you team!!!
Response from the owner:Hi Bree, thank you for your lovely review. It is par for the course to have to reschedule with so many variables with moving. We do it regularly - our planning is a moving tapestry even to the point of sometimes having to find on-the-day solutions for settlements that fall through after uplift. I am glad we could help and that this took away some of your stress. We hope that when the dust settles you can start your new adventure stress-free. Eileen and the team.
Dr Luke Daniel
3 weeks ago
We had a tricky move, based on a very steep drive way and also a 3 story town house. Andre and Brad were great, with their infectious attitude and can do approach. Would definitely book again for my next move.
Response from the owner:Thanks for the lovely shout out to the team. Some moves are tougher than others, and that is why we have superheroes! I am glad that they did not lose their fighting spirit! I am sure that you all had fun! Nothing like a challenge to charge one's will. Enjoy your new adventure in your new home. I will pass on your review to the team. Eileen.
Vibashini Heyn
1 month ago
The guys at Brisbane Removalists were fantastic. Would highly recommend them for your local move.
Response from the owner:Thank you Vibashini...great to hear that the job went well. Really lovely of you to take the time to write this. We wish you all the best for 2026!
Ruth Murrell
2 months ago
We were very pleased with the whole operation moving us from Brisbane to Hervey
Bay. The Guys, Javier, Thomas & Vanderson were exceptional, they were on time every time, very efficient, nothing was damaged &
they were all very polite and extremely likeable. The whole experience went very well
& we would certainly recommend Brisbane Removalists to anyone who is moving.

Ruth. & Vic
Response from the owner:Thank you so much Vitor and Ruth. We are thrilled to be part of your new adventure. I am glad it all went to plan and that you had a perfect move. Take care and we wish you all the very best in Hervey Bay. Enjoy the great sunsets. Eileen and team
Rochelle Godfrey
2 months ago
I appreciate the professionalism of Brisbane Removalists. They made our move ease, took away any worries and were warm and friendly. I do not hesitate in recommending Brisbane Removalists for any size move. 💕 we have used them twice in the last 12 months and plan on calling upon their service again.
Thanks Eileen 😀
Response from the owner:Hi Rochelle, so lovely to read your review. Happy we have been able to help you and to be able to do so again in the next week or so. You were a wonderful customer too...always cheerful and friendly. We loved moving you too! Makes moving day fun for everyone. Happy new year and see you again soon! Eileen
Brilliant! - Arrived on time, courteous and respectful, no time wasting, billed as expected, took on additional tasks as needed to complete the move.
Response from the owner:Thank you, Gaz and Rose, for such a lovely review. Really appreciate you taking the time to leave us a review. We are super happy that we made your move so easy and that it went to plan for you. We wish you all the very best and a wonderful Christmas and start to the new year in your new home. I hope the boxes are all unpacked before Christmas! Eileen and the team
Remy 101
2 months ago
Aileen went way beyond ‘above and beyond’ to get my move slotted in in a very tight timeframe - she quite literally made it possible for me to get out of a difficult living situation, all while being so patient and kind when things didn’t go to plan.
The moving teams they sent out were wonderful, just lovely guys who got the job done carefully and quickly and had all the needed equipment etc.
I’m very grateful to Aileen and the team - their service made a huge part of a really hard situation just that little bit easier to deal with and that’s worth its weight in gold.
Response from the owner:Hi A., we are just relieved that we could help out and support you in this difficult time. It was a team effort. Thanks to another lovely customer who helped us by pushing her move back, we were able to make it work. I wish you all the very best for the future and a fresh start. I am sure 2026 will be a more positive one. You deserve it. Have a lovely Christmas. Eileen and the team.
What hard workers and knowledgeable great to deal with !!
Response from the owner:Thank you, Smiley. Really happy to have made your move possible and that the team did a great job. :) I will let Erick know. I hope you have a wonderful Christmas. Cheers, Eileen and the superhero team!
Accounts Team
3 months ago
We used Brisbane removalists for moving our pharmacy and lab to a new location. We liked their punctuality, professionalism and best of all, the customer service and communication. However, we ended up paying much more than what we expected.
Response from the owner:Hi Maryam. thank you for your lovely review. We always appreciate clients taking the time to do this. We are glad our professionalism shone through. We do strive to maintain this at every stage of the process. I am sorry that you ended up paying more than you expected. We gave you an estimate of 5 .5 hours and it took 6.5 plus you had $60 packing material added on the job. It is extremely difficult to estimate a job, but it is standard that this can go either side, which we make clear. The difference can be due to unknown access issues, and in your case, the extra care needed for extremely expensive laboratory equipment and ensuring we delivered it safely. We are super happy that we did this perfectly, as it was a high-risk job. We wish you all the best in the new clinic. Have a wonderful Christmas, Eileen and the team.
Mauricio
3 months ago
Exceptional service from start to finish.
Response from the owner:Hi Mauricio, thank you very much for your lovely review. So glad we could help you last minute. We look forward to working with you more in the future. I will let Eneias and Victor know that you appreciated their efforts. Eileen and the team at BR
Wind Daniel
3 months ago
I had a fantastic moving experience with Brisbane Removalists.
Our two movers were incredibly careful, efficient and very thoughtful throughout the whole process. Everything was handled professionally and smoothly, and they made the move completely stress-free for us.

Really appreciate the great service — highly recommended! 👍😊
Response from the owner:Hi Daniel,
Happy we could help!

非常感谢您的精彩评价!能为您服务是我的荣幸。我非常期待再次造访上海。期待与您在上海再次相见!艾琳
Jodie Baggio
3 months ago
From Eileen who took my call and turned an impossible situation around, to Vanderson and Sebastien who tirelessly moved us into a warehouse during a very humid day, I can not recommend a moving company more enthusiastically! They were so responsive and incredibly professional and a joy to have working in your space! Thank you so much for all your help yesterday! 💪
Response from the owner:So lovely of you to have taken the time to review us Jodie. Glad we could turn your last minute let down into a positive. We really do have superheroes and they are the backbone of our success. Thanks for giving them a shout out. I wish you all the best for your event and hope that it creates awesome memories for you. Congratulations! Eileen and the team.
Stephen Bishell
3 months ago
Brisbane Removalists have been incredible in moving us today! We have had the best experience from our initial enquiry, booking, arriving on time with a courtesy call half an hour prior, and understanding multiple drop offs along the way.
Our family have been very happy with how easy this emotional move has been made for us. Thank you so much.
Response from the owner:Thank you so much for taking the time to thank the team and their efforts. We appreciate the positive feedback. We are just really happy we could help out under the circumstances and make it easier for you. We wish you all the very best. Take care :) Eileen and the team.
Lily K
3 months ago
We needed a last minute removalist and thankfully Brisbane Removalists were available! Eileen organised a truck for us ASAP, everything was friendly, fast and easy! Price was good too! The removalists handled everything with care. Thanks so much for helping us out!
Response from the owner:Thank you so much Lily for a lovely review. Glad our superheroes could help out and that we could get you moved last minute. We wish you all the very best in your new home. Take care, Eileen and the team
Mel Cox
3 months ago
For a commercial office relocation I contacted several removalist for quotes and Eileen was the most helpful and professional, hands-down.

Eileen was great to work with especially as I'm based in another state and I was managing the Brisbane office relocation.

The removalists were on time and had the job completed swiftly and our company staff in attendance couldn't speak more highly of Brisbane Removalists.

Another tenant in the building we were vacating appreciated the review our staff gave of Brisbane Removalists and requested I forward the contact details for Eileen, which I promptly did - also forwarding to the Property Manager for the building for other tenants moving in or moving out.

Thanks to all of the crew at Brisbane Removalists.
Response from the owner:Thank you so much for such a lovely review Mel. It was such a pleasure dealing with you throughout the process too. We appreciate the word of mouth...this is what we rely on the most - happy customers! I can't wait to find out more about that old safe! Hope our paths cross again. Eileen and the team.
Kari-Ann Wilhelm
4 months ago
Thank you so much. The boys were amazing. We were very happy with the way they handled our furniture and also their happy disposition. Thanks again.
Response from the owner:Hi Kari- Ann, thank you so much for the lovely review. I will let Vanderson and Thomas know that they did a great job. :) Thanks for using us for a second time. We love return customers. We wish you all the very best in your new home. Happy landing. Eileen and the office team.