Holiday Office Hours – Sat 21st Dec 7am – Midday, Sun 22nd Dec Closed, Mon 23rd Dec 7am – 5pm, Tues 24th Dec 7am – Midday, Wed 25th Dec Closed, Thurs 26th Dec Closed, Fri 27th Dec 7am – 5pm, Sat 28th Dec 7am – Midday, Sun 29th Dec Closed, Mon 30th Dec 7am – 5pm, Tues 31st Dec 7am – Midday, Wed 1st Jan Closed, Thur 2nd Jan 7am – 5pm, Fri 3rd Jan 7am – 5pm

Questions to ask Brisbane Moving Companies article feature image

6 Key Questions for Brisbane Moving Companies

Table of Contents

6 Important Questions to Ask Before Hiring a Brisbane Moving Company

Not All Moving Companies Are The Same

Are you planning a move in Brisbane? Finding the right moving company can make all the difference in ensuring a smooth and stress-free relocation. But with so many options out there, how do you know which one to choose? Before making a decision, it’s essential to ask some important questions to help you out of the large range of Brisbane moving companies.

In this article, we will discuss 6 important questions that you should ask before hiring a Brisbane moving company. These questions cover various aspects like their experience, insurance coverage, pricing, and customer reviews. By asking these questions, you can gain valuable insights into the company’s credibility, reliability, and customer service.

Choosing the right moving company can save you from potential headaches and ensure a smooth transition to your new home. So, whether you’re moving locally or long-distance, take the time to ask these important questions before making a decision. By doing so, you can have the peace of mind of knowing that your belongings are in good hands during the moving process.

The importance of asking questions before hiring a moving company

Brisbane moving companies

When it comes to hiring a moving company, asking the right questions is vital. It’s essential to gather all the necessary information to make an informed decision. By asking questions, you can assess the company’s reputation, experience, and professionalism. This step is crucial to ensuring a smooth and stress-free moving experience.

Asking questions also allows you to understand the services offered, pricing structure, and measures taken to protect your belongings. By getting answers to these questions, you can compare different moving companies and choose the one that best suits your needs and budget.

Question 1: Are you insured?

One of the first questions you should ask a Brisbane moving company is whether they are insured. It gives you peace of mind knowing that you’re working with a legitimate business.

Insurance coverage is important. Accidents can happen during the moving process, and having insurance ensures that you are protected in case of any damage or loss to your belongings.

Ask the moving company about their insurance policy and the coverage they provide. It’s crucial to understand the extent of their liability and what steps they take to resolve any issues that may arise.

Question 2: How long have you been in business?

Experience matters when it comes to choosing a moving company. A company that has been in business for several years has likely gained valuable expertise and established a good reputation in the industry. When you ask about their experience, consider not only the number of years they’ve been operating but also their track record.

A moving company with a long-standing presence in the industry is more likely to have dealt with various types of moves and encountered different challenges. Their experience can be an indicator of their ability to handle your specific moving needs efficiently. It’s also a good idea to ask for references or testimonials from past clients to get a better understanding of their service quality.

Question 3: What services do you offer?

Moving companies offer a range of services, and it’s important to know what they provide to determine if they can meet your specific requirements. Ask the company about the services they offer, such as packing, loading, transportation, and unloading. Inquire about any additional services they provide, such as storage options or specialty item handling.

Understanding the full scope of their services allows you to assess whether they can handle the size and complexity of your move. If you have any specific needs or fragile items that require special attention, make sure to mention them and ask if the company has experience in handling such items.

Question 4: What is your pricing structure?

Pricing is a crucial factor to consider when choosing a moving company. While it’s important to find an affordable option, it’s equally important to ensure that you’re getting value for your money. Ask the moving company about their pricing structure and how they calculate their charges.

Some companies charge by the hour, while others have a flat rate for specific types of moves. It’s essential to understand what is included in the price and if there are any additional fees or hidden costs. Ask for a detailed breakdown of the charges and compare quotes from different companies to make an informed decision.

Question 5: Do you have any references or testimonials?

To get a better understanding of a Brisbane moving company’s reputation and service quality, ask for references or testimonials from previous clients. A reputable company will be more than willing to provide you with this information. One of the most respected platforms to read genuine reviews is Google Reviews.

Additionally, you can also check online review platforms and social media channels to see what customers are saying about the company. Keep in mind that a few negative reviews are common, but pay attention to how the company responds to feedback and resolves any issues. This will give you an indication of their commitment to customer satisfaction.

Question 6: What measures do you take to protect my belongings?

The safety of your belongings is of utmost importance during a move. Ask the moving company about the measures they take to protect your items throughout the process. Inquire about the packing materials they use, their handling procedures, and if they have any special equipment for delicate or valuable items.

It’s also important to ask about their loading and unloading process, as well as their transportation methods. Find out if they have GPS tracking systems or other means of monitoring the progress of your move. Understanding the company’s commitment to protecting your belongings will give you peace of mind during the moving process.

The importance of asking questions for a smooth moving experience

Safe, Stress-free Moving

Asking the right questions before hiring a Brisbane moving company is crucial to ensuring a smooth and stress-free relocation. By gathering information about their licensing, insurance, experience, services, pricing, references, and measures to protect your belongings, you can make an informed decision.

Remember that moving is a significant event, and choosing the right moving company can save you from potential headaches and ensure a seamless transition to your new home. Take the time to ask these important questions and compare different options. With the right moving company by your side, you can have the peace of mind knowing that your belongings are in good hands during the moving process.

Choosing the right Brisbane moving company

After asking these important questions, you will have gathered valuable information to help you choose the right Brisbane moving company for your needs. Consider their licensing and insurance, experience, services offered, pricing structure, references or testimonials, and measures taken to protect your belongings.

Take the time to compare different companies, review their answers, and make an informed decision. Remember that the cheapest option may not always be the best, as quality and reliability are crucial when it comes to entrusting your belongings to a moving company.

By choosing the right Brisbane moving company, you can have the confidence that your move will be handled with professionalism and care, ensuring a smooth transition to your new home.

Key Considerations for Hiring a Brisbane Moving Company

The article “6 Important Questions to Ask Before Hiring a Brisbane Moving Company” serves as an essential guide for anyone planning a move in Brisbane. It emphasizes the significance of carefully selecting a moving company to ensure a smooth and stress-free relocation experience. The piece outlines six critical questions to address before making a decision, covering aspects such as the company’s insurance coverage, experience, pricing structure, and customer reviews.

These questions are designed to provide valuable insights into the moving company’s credibility, reliability, and commitment to customer service. By asking these questions, individuals can make informed choices, ultimately saving themselves from potential headaches and ensuring a smooth transition to their new home.

The article further delves into each question in detail, providing a framework for evaluating different moving companies. It stresses the importance of ensuring that a moving company is adequately insured to protect against any damage or loss during the move. The experience of the company is another vital factor, as seasoned movers are more likely to handle various moving scenarios with expertise. The range of services offered, the company’s approach to pricing, and the availability of customer references are also discussed.

Lastly, the article highlights the necessity of understanding the measures a company takes to safeguard belongings, ensuring a safe and secure moving process. The overall message is clear: taking the time to ask these important questions can lead to a more informed decision, resulting in a successful and stress-free move.

More about us, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

To find out how our transparent systems work view our video.

Below, is a list of many of our services we offer to help you with your moving, packing and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can.

If you decide when decluttering for your move that you just have way too much stuff, consider donating through a registered charity. 

So in that spirit, here are a few links to some recognised charities.

MORE GREAT ARTICLES

Moving mistakes to avoid article feature image of a happy family

Moving Mistakes to Avoid

Moving Mistakes to Avoid: How to Prevent Common Relocation Disasters Why a Well-Planned Move Matters Moving to a new home or office should be an

Read More »

Office Hours:

SHARE US ON YOUR SOCIALS

Send Us a Message

Brisbane Removalists banner logo reversed small size

Get a Quote

Brisbane Removalists banner logo reversed small size

Urgent Last
Minute Moves

Thursday, May 15th

Morning:
  • House or Unit move 1- 4 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, May 16th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, May 17th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Monday, May 19th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, May 20th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, May 21st

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, May 22nd

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, May 23rd

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, May 24th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Read Our Reviews

A huge thank you to Igor and Jefferson such friendly helpful guys. They were on time smiling ready to go. They not only moved all my furniture quickly and efficiently but also helped fix a screen door that I had broken that morning. Highly recommend this team thank you guys.
Excellent service, great to work with Brisbane Removalists, highly recommend them
Response from the owner:Hi Valentin, thank you for your lovely review. Glad we could help out and make your move a stress-free one. I so enjoyed chatting with you. I really hope you settle well and enjoy your new home. I will let both Camilos know you gave them 5 stars. Eileen
Very professional and polite. On time and great communication with regard to the process. Highly recommended.
Response from the owner:Thank you, for the lovely recommendation. I am glad we could sort your container move. I am sure this took a lot of stress off you with no double handling needed. I will let the teams know that you have given them a 5 start rating. Enjoy your new home. It is a great place to live. Happy unpacking. :) Eileen
Great experience - very helpful and did a great job
Response from the owner:Hi Larinda, Thank you for the review. We appreciate you taking the time to write this. We wish you all the best in your new home. I hope the unpacking does not take too long! Cheers, Eileen and the team.
A pleasure to deal with! We kept having to add stops along the way but it was no trouble for the team. Highly recommend and we will be back for our next move!
Response from the owner:Hi Harley, thank you for taking the time to review us. I am really happy it all went well - it was a full-on day given the drive, but it ran like clockwork. I will let Vanderson and Javier know that they were true superheroes. We look forward to the next move Harley. Enjoy your long weekend. Eileen, Thomas and Antje. :)
Excellent and friendly service.
Response from the owner:Good morning, Corrina, thank you for reviewing us. We love to see happy customers and love regular customers too. I hope you settle well in your new home - maybe we will see you again soon. :) I will let Juan and Esteban know that you gave them a 5-star review.
I can not recommend this company more highly. We had booked another removalists who did not turn up. We frantically rang around to find someone else and called Brisbane Removalists and they were fantastic. They called to tell us what time they would arrive and the guys worked so hard. They were very careful with all our belongings. Nothing was a problem for them and they took the stress out of our move and we are very grateful for finding them.
Response from the owner:Hi Greg, we are so happy we could help out. :) It is stressful enough moving without being left in the lurch. We are lucky that we have a good number of trucks and drivers to be able to accommodate when this happens. I will let Vanderson and Thomas know that you were super happy with their work. Thank you for taking the time to let them know. We wish you all the very best in your new home Greg and hopefully you won't need another removalist for a while. Take care, Eileen and the team.
Cal and Diego were really great and friendly, I've had removalist nightmares in the past, but these two kids were great thank you john
Response from the owner:Thank you, John, thrilled for you. This is our goal. I am sure Diego and Cal will be happy to know that they have renewed your faith in moving companies. Thank you for taking the time to thank them. They love getting 5-star reviews! Enjoy your new home and hopefully the unpacking is all done or nearly! Eileen and the team.
I just wish I could give 10⭐️!
From the initial phone enquiry through to completion of the actual move - every step was efficient, smooth & hassle free!! I have moved many times in my life & this one was so professional & cost effective - Kudos & much gratitude to the Team at Brisbane Removalists
Response from the owner:Hi Narda, the best part of my job is the connection I have with clients. You stood out from the beginning as being awesome. I am so happy that your move was to your expectations and more, as this is our goal. Moving is super stressful, so anything we can do to make the day go smoother, the better. I love it when, at the end of the day when calm descends on our very hectic office, that I get to spend more time with customers. I loved our chat. I wish you all the very vest Narda for you and your family. Thank you for taking the time to post this review. I will let Erick and Nicolas know you gave them 10 stars. :) Eileen and the team.
I’ve used Brisbane Removalists before and always they are a great bunch of bananas.
Reliable, easy to work with and respectful.
Thank you for the seamless move
Response from the owner:Hi Kate, Thank you for taking the time to review us. Part 1 done, Part 2 still to go. The worst is over -see you for round two. Eileen :)
Exceptional, reliable service from start to finish!
Eileen was extremely helpful, friendly and professional, and provided me with an estimate that ended up on-the-money despite being a 2 3/4 hour drive by car between locations, with a reasonably high degree of difficulty and many potential delays!
Friendly, polite and respectful muscle-nuggets Jaime and Jose arrived early for both pick-ups (and left right on the estimated time), worked super fast despite the very solid and heavy cabinets and lounge suites that had to go out a small apartment's tight entry doorway/small balcony and down 17 steps.
The MANY fragile furniture items (e.g. 57" TV, heavy glass dining and coffee tables, glass shelving, tops and display cabinets) were wrapped so well and handled so carefully that not a thing broke or was marked during the whole process.
All-round, 100% satisfaction for a job extremely well done - thank you Brisbane Removalists...based on my experience, I HIGHLY recommend you to anyone who wants their furniture moved efficiently, safely and very affordably! 👏🏆😃
Response from the owner:What a lovely review to start the day with Karen. Thank you! I am sure Jaime and Jose will be thrilled to see this. I will make sure they read this. I am so glad the move went well. It was a bit of a tricky one, but this is what we do on a daily basis, so the teams are used to it. It is always great to see the teams' efforts being acknowledged as it is far from an easy job so thank you for taking the time to do this as I am sure it is the last thing anyone has energy for after a long move. We wish you all the very best in your new home and happy we made it smooth sailing for you. Eileen and the team.
I wanted to give a massive shout out to Diego and Camillo T from Brisbane removalists
These two guys are incredible, they helped moved my Dads furniture during the week
They are true gentleman this move was very difficult for me,moving my Dads things from his beautiful home.
They were very thoughtful during this process
Amazing company, Eileen in the office was the nicest lady to deal with
Would definitely use this company again
Such a lovely company
These boys need a pay rise !!!!!
Eileen is absolutely a true treasure
Well done Brisbane Removalists 🙌🙌🌞🌞🤩🤩
Response from the owner:Hi Julieann, thank you so much for the lovely review. I am so happy we could help out and make a difficult day better. Both Diego and Camillo are absolute troopers and have a lot of pride in their work and show great sensitivity and respect. I know this was an emotional day for you on more than one level, so we are really happy that it went so well. I hope the clock keeps chiming Julieann. You have no idea how this story, made my day! Eileen.
Brisbane Removalists were great. From the first phone call to the last drop off everything ran smoothly. Communication was excellent, received a call back to the initial email enquiry in a timely manner with quote and information following swiftly. Andre & Vince went above and beyond what I expected and had no problem fitting in a last minute second drop off point. Well done guys, much appreciated. They were on time, friendly, polite and packed my belongings with care. Everything arrived in the same state it left in. Will be using them again for my next move and would recommend them to anyone.
Response from the owner:Hi Rita, thank you so much for the lovely review. Glad we gave you an excellent experience. It was a pretty tough week after Alfred for all, so I am sure there was added stress, but everyone got through the week as best they could. I am glad that you are safe in your new home and that we helped minimize the stress for you. Enjoy the rest of the sunny weekend. Take care, Eileen and the team. :)
The team was absolutely amazing again. Doubt i will ever use anyone else.
Response from the owner:Hi Jason, thank you for the high praise. We love to hear this and love to have return customers. I hope you settle quickly and enjoy your new home. I will let our 3 superheroes know that they were amazing. Thanks for taking the time to write this. We really appreciate this. Eileen and the superhero team.
These guys saved us last weekend! When our initial removalists didn't show, Eileen put us at ease, reassured us that they would send the big truck and got the best guys in only 2 hours notice. The moving guys were excellent also, wrapped everything in blankets and were super careful and understanding. Absolutely nothing broken. Thank you so much for your fantastic service!
Response from the owner:Hi Taylor, thank you for such a great review and for taking the time to write it. We really appreciate this as it is the last thing on anyone's mind when moving and settling into a new home. Thank you for making the effort. I am so glad we were able to do this for you given your time constraints. We are pretty flexible with last minute moves as we have a lot of trucks but super last minute can be tricky to get a team on board, so I was really relieved we had one just finishing. I know how stressful this can be for people in this situation, so we try our very best to make it happen. I am sorry that you had to go through that. Moving is stressful enough without your removalists not turning up and worse when you have a deadline to be out of the house. I will pass on the review to our superheroes, Vanderson and Esteban. We wish you all the very best in your new home. Cheers, Eileen and team.
great service prompt polite and professional team! Thank you everyone
Response from the owner:Good morning, Liz! Thank you for reviewing us especially for a super quick mini move - glad we could help. Eileen
Quick and hard working people, easy moving with them.
Response from the owner:Good morning, Ed. Thank you for taking the time to review us. I will pass this on to Camilo and Jaime. Glad we made your move a successful and stress-free, one in as far as moving can be stress-free that is. :) It is a bit of an oxymoron really but if we took away most of the stress associated with moving as a rule, then we have done our job. We wish you all the best in your new home and a wonderful 2025. Happy landing! Eileen and the team.
Brisbane Removalists were fantastic for my recent move. Eileen in the office was friendly, professional and very thorough - she answered all my questions and put me at ease - I knew my move would be in good hands. The two movers were also incredibly professional and efficient. I would highly recommend them.
Response from the owner:Hi Kath, thank you for your lovely review and for taking the time to do this. We are thrilled you move went well and that you felt safe in our hands. I will let Camillo and Miguel know that you appreciated their efforts. Enjoy your new home! Eileen, Thomas, Antje and the team.
We have used Brisbane Removalists twice now for our business moves and they have been very reliable and extremely helpful.
Response from the owner:Good morning, Jenna, Thank you for the review and taking time to actually do this. It is not usually high on anyone's agenda after a move, but it certainly helps us. We are thrilled that you have had 2 successful office moves and that we could help to make the process easy for you. Enjoy your new offices and maybe we will see you again in the future? We wish you all the best for the foreseeable. I will let Thomas and Daniel know. :) Eileen and the team.
Second time I have used Brisbane Removalists and let me tell you, they never disappoint!

Thank you so much to Andre and Lucas for today, you were absolutely incredible! Greeted with a warm smile, both very polite, kind and courteous! P.S - what wonderful singers, you are! Haha ;) I was so stressed about the move but you put my mind at ease right away, had great communication the whole way through and both were very thorough! I can't thank you enough, you are both absolute legends! A++

Also to Eileen and the team, thank you once again for your understanding and oustanding customer service. Always a pleasure speaking with you on the phone! :)

Lauren x
Response from the owner:Good morning, Lauren, What a lovely way to start the day! We love to get such happy clients. We also love to know that our teams are true superheroes, and you got a concert for free! I will have to investigate this. I did not know we had such talent on our teams. I know who to book in for the Christmas party or was that tongue in cheek? I hope that you settle well and that you do not have to move again soon but we will be there for you if you do. I will let Andre and Lucas know that you have given them such a glowing review. We have so enjoyed moving you too and the fun conversations. Makes my job fun too! Cheers, Eileen and the team

THANK YOU

Your Quote Request has been sent!
(Please check your Junk Mail)

Here's why you should book with us!

THANK YOU

Your Quote Request has been sent!
(Please check your Junk Mail)

Rates

Our rates are structured to provide flexibility and transparency, tailored to the day of your move. All pricing includes GST and is charged in 15-minute increments, ensuring you only pay for the time used. A minimum of 30 minutes is added to cover depot-to-depot travel from Milton.

  • Monday to Friday: A 2-hour minimum applies, making these days ideal for smaller or quicker moves.
  • Saturday: Slightly higher rates apply, with a 2-hour minimum, to accommodate the increased demand for weekend services.
  • Sunday: A 3-hour minimum is required for bookings, reflecting the premium nature of weekend relocations.

We’ll contact you shortly to discuss your specific moving needs and provide further details!

We would love to help you with your move!

​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.