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6 Key Questions for Brisbane Moving Companies

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6 Important Questions to Ask Before Hiring a Brisbane Moving Company

Not All Moving Companies Are The Same

Are you planning a move in Brisbane? Finding the right moving company can make all the difference in ensuring a smooth and stress-free relocation. But with so many options out there, how do you know which one to choose? Before making a decision, it’s essential to ask some important questions to help you out of the large range of Brisbane moving companies.

In this article, we will discuss 6 important questions that you should ask before hiring a Brisbane moving company. These questions cover various aspects like their experience, insurance coverage, pricing, and customer reviews. By asking these questions, you can gain valuable insights into the company’s credibility, reliability, and customer service.

Choosing the right moving company can save you from potential headaches and ensure a smooth transition to your new home. So, whether you’re moving locally or long-distance, take the time to ask these important questions before making a decision. By doing so, you can have the peace of mind of knowing that your belongings are in good hands during the moving process.

The importance of asking questions before hiring a moving company

Brisbane moving companies

When it comes to hiring a moving company, asking the right questions is vital. It’s essential to gather all the necessary information to make an informed decision. By asking questions, you can assess the company’s reputation, experience, and professionalism. This step is crucial to ensuring a smooth and stress-free moving experience.

Asking questions also allows you to understand the services offered, pricing structure, and measures taken to protect your belongings. By getting answers to these questions, you can compare different moving companies and choose the one that best suits your needs and budget.

Question 1: Are you insured?

One of the first questions you should ask a Brisbane moving company is whether they are insured. It gives you peace of mind knowing that you’re working with a legitimate business.

Insurance coverage is important. Accidents can happen during the moving process, and having insurance ensures that you are protected in case of any damage or loss to your belongings.

Ask the moving company about their insurance policy and the coverage they provide. It’s crucial to understand the extent of their liability and what steps they take to resolve any issues that may arise.

Question 2: How long have you been in business?

Experience matters when it comes to choosing a moving company. A company that has been in business for several years has likely gained valuable expertise and established a good reputation in the industry. When you ask about their experience, consider not only the number of years they’ve been operating but also their track record.

A moving company with a long-standing presence in the industry is more likely to have dealt with various types of moves and encountered different challenges. Their experience can be an indicator of their ability to handle your specific moving needs efficiently. It’s also a good idea to ask for references or testimonials from past clients to get a better understanding of their service quality.

Question 3: What services do you offer?

Moving companies offer a range of services, and it’s important to know what they provide to determine if they can meet your specific requirements. Ask the company about the services they offer, such as packing, loading, transportation, and unloading. Inquire about any additional services they provide, such as storage options or specialty item handling.

Understanding the full scope of their services allows you to assess whether they can handle the size and complexity of your move. If you have any specific needs or fragile items that require special attention, make sure to mention them and ask if the company has experience in handling such items.

Question 4: What is your pricing structure?

Pricing is a crucial factor to consider when choosing a moving company. While it’s important to find an affordable option, it’s equally important to ensure that you’re getting value for your money. Ask the moving company about their pricing structure and how they calculate their charges.

Some companies charge by the hour, while others have a flat rate for specific types of moves. It’s essential to understand what is included in the price and if there are any additional fees or hidden costs. Ask for a detailed breakdown of the charges and compare quotes from different companies to make an informed decision.

Question 5: Do you have any references or testimonials?

To get a better understanding of a Brisbane moving company’s reputation and service quality, ask for references or testimonials from previous clients. A reputable company will be more than willing to provide you with this information. One of the most respected platforms to read genuine reviews is Google Reviews.

Additionally, you can also check online review platforms and social media channels to see what customers are saying about the company. Keep in mind that a few negative reviews are common, but pay attention to how the company responds to feedback and resolves any issues. This will give you an indication of their commitment to customer satisfaction.

Question 6: What measures do you take to protect my belongings?

The safety of your belongings is of utmost importance during a move. Ask the moving company about the measures they take to protect your items throughout the process. Inquire about the packing materials they use, their handling procedures, and if they have any special equipment for delicate or valuable items.

It’s also important to ask about their loading and unloading process, as well as their transportation methods. Find out if they have GPS tracking systems or other means of monitoring the progress of your move. Understanding the company’s commitment to protecting your belongings will give you peace of mind during the moving process.

The importance of asking questions for a smooth moving experience

Safe, Stress-free Moving

Asking the right questions before hiring a Brisbane moving company is crucial to ensuring a smooth and stress-free relocation. By gathering information about their licensing, insurance, experience, services, pricing, references, and measures to protect your belongings, you can make an informed decision.

Remember that moving is a significant event, and choosing the right moving company can save you from potential headaches and ensure a seamless transition to your new home. Take the time to ask these important questions and compare different options. With the right moving company by your side, you can have the peace of mind knowing that your belongings are in good hands during the moving process.

Choosing the right Brisbane moving company

After asking these important questions, you will have gathered valuable information to help you choose the right Brisbane moving company for your needs. Consider their licensing and insurance, experience, services offered, pricing structure, references or testimonials, and measures taken to protect your belongings.

Take the time to compare different companies, review their answers, and make an informed decision. Remember that the cheapest option may not always be the best, as quality and reliability are crucial when it comes to entrusting your belongings to a moving company.

By choosing the right Brisbane moving company, you can have the confidence that your move will be handled with professionalism and care, ensuring a smooth transition to your new home.

Key Considerations for Hiring a Brisbane Moving Company

The article “6 Important Questions to Ask Before Hiring a Brisbane Moving Company” serves as an essential guide for anyone planning a move in Brisbane. It emphasizes the significance of carefully selecting a moving company to ensure a smooth and stress-free relocation experience. The piece outlines six critical questions to address before making a decision, covering aspects such as the company’s insurance coverage, experience, pricing structure, and customer reviews.

These questions are designed to provide valuable insights into the moving company’s credibility, reliability, and commitment to customer service. By asking these questions, individuals can make informed choices, ultimately saving themselves from potential headaches and ensuring a smooth transition to their new home.

The article further delves into each question in detail, providing a framework for evaluating different moving companies. It stresses the importance of ensuring that a moving company is adequately insured to protect against any damage or loss during the move. The experience of the company is another vital factor, as seasoned movers are more likely to handle various moving scenarios with expertise. The range of services offered, the company’s approach to pricing, and the availability of customer references are also discussed.

Lastly, the article highlights the necessity of understanding the measures a company takes to safeguard belongings, ensuring a safe and secure moving process. The overall message is clear: taking the time to ask these important questions can lead to a more informed decision, resulting in a successful and stress-free move.

More about us, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

To find out how our transparent systems work view our video.

Below, is a list of many of our services we offer to help you with your moving, packing and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can.

If you decide when decluttering for your move that you just have way too much stuff, consider donating through a registered charity. 

So in that spirit, here are a few links to some recognised charities.

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Read Our Reviews

Vanderson & Sebastian B were amazing on our moving day, they were so friendly and so efficient. They made it feel like everything happened easily, even with an early morning start and evening finish. They got everything safely packed up, take a lot of care with wrapping our furniture, which we really appreciated. They unloaded everything in the new house to where it needed to be, and even assembled our furniture with their own tools! Thanks so much guys you are the best!
Response from the owner:Good morning Nikki, lovely to come into the office and see this. We are thrilled that you move was seamless and the day as stress-free as possible when it comes to moving! I will pass on your lovely comments to Vanderson and Sebastien - They love to know they have made a positive impact on your move. They are truly superheroes. They work tirelessly and always with a smile. We wish you all the very best in your new home and a fresh new start with lots of new places to explore. Eileen and the team at BR
Well ordered move across St Lucia, Brisbane.
Response from the owner:Hi John - thanks for the 5 star and taking the time to post this. Glad we could help and that all went as planned. Enjoy your new home. Eileen and the team.
Had a fantastic removal service on the Southern Moreton Bay Islands with Urban Islands Removals & Brisbane Removalists- a very professional service with a great team and we couldn’t be happier …Big shout out to Julian (Carmelo )and Jeff from Brisbane Removalists who did our inter island relocation - two wonderful gentlemen who gave above and beyond . We are very grateful for your stamina , strength and impeccable manners - You’re our Super Heroes! ….and an equal shout out to your Urban Removals administration team - for supporting you to do your job so well ….thank you ALL 🙏🏽🙏🏽 for getting us to our new home 🙏🏽🙏🏽
Response from the owner:Hi Stella, thank you very much for the lovely review. We were so glad we could help you move...I have to say that YOU were awesome. Island moves have the added stress of barges and tight time constraints at the best of times but when we had a barge issue with low tide which caused a delay to the proceedings you held it all together. Most would have fallen apart. Loved the respect and genuine appreciation you gave to both Julian and Jeff. They were under so much pressure to get unloaded and back on the barge back due to the delay and your support was very much needed. I hope you and your lovely daughter will enjoy your new island home. It was a real pleasure meeting you. Eileen and the team
We had such a great experience with Brisbane Removalists! From the moment they arrived, the team was friendly, professional, and incredibly efficient. They handled all of our furniture and belongings with great care and made what could have been a stressful day feel easy and organised.

I’d absolutely recommend Brisbane Removalists to anyone planning a move. Fantastic service from start to finish!
Response from the owner:Hi Emma, thank you for your lovely review. I will ensure Vitor and Alex know that you have appreciated their hard work. Glad to know that they handled your furniture with love and care. We wish you all the very best in your new home. Apartment living is behind you now I hope you like mowing lawns! :) Eileen and the team
Very happy with the men that came to move our house. Very carful and considerate. Thank you
Response from the owner:Hi Christy, thank you so much for taking the time to review the team. I will let Vanderson and Camilo know that you loved their efforts and attitude. Hope you have a wonderful new start in your new home and that your piano is happy too! Eileen
Absolutely phenomenal service from start to finish!

Eileen in the office was an absolute pleasure to deal with—patient, responsive, and incredibly easy to talk to when arranging the move.

On the day, Jenderson and Javier were the epitome of professionalism: incredibly courteous, true gentlemen, and so careful with every piece of furniture and belongings. They protected all items meticulously, worked incredibly efficiently, and literally had our entire house moved in just a couple of hours. Their promptness, attention to detail, and friendly nature made what could have been a stressful day smooth and enjoyable.

I can’t recommend this team highly enough; Thank You for making our move seamless and stress free!

Great Work Team, Thank You! :)
Response from the owner:Hi Ken, thank you so much for taking the time to write such a long and wonderful review. We love to hear we are doing right by our customers and making your day as easy as we can. We are very lucky to have such wonderful teams to do this. I absolutely agree that they go above and beyond. They are true superheroes. It is a difficult job and one that many would not do, especially day in and day out. People like you make all the difference by appreciating the hard work put in by our teams. I will make sure they see this. We wish you all the very best in your new home Ken. I hope it fulfils all your dreams and hopes for the future. A very happy landing to you. Eileen and the team at BR
Quick and efficient, these smiling musclemen polished off a job that we simply couldn’t do ourselves. Thank you Breno! Very easy business to deal with, highly recommended!
Response from the owner:Hi Maryjane, thank you for the lovely review. I will let Breno and Jimber know. Yes we love their smiles and personality too. I do not think I have ever seen Breno without one! Glad they could rearrange your furniture how you needed it - internal moves are also a necessary evil sometimes. Just glad they could help. Best of luck, from Eileen and the team.
Great service, prompt and efficient
Response from the owner:Thank you so much for the lovely review. I will let Giovanny, Jose, Gerson know that you appreciated their efforts! We wish you all the best in your new home Damion. Happy landing.
Eileen assured us they could do the job, even though three other removalist companies had tried and failed. Brisbane Removalists didn't disappoint! Will definitely use again.
Response from the owner:So glad we could help. We do have superheroes! I did warn you :) Erick's team are really good at tricky jobs. See you on the next move! Eileen
Alex and Vitor are both such lovely friendly guys. They were on time, very efficient, helpful and really polite pleasant guys. I've used Brisbane Removalists a few times now and everytime they do an amazing job and the whole team is brilliant. I would highly recommend this company. Thank you.
Response from the owner:Hi Michaela, so happy to hear this and that the team went out of their way to help with your door. I will absolutely let them know that they were true superheroes today. We wish you all the best in your new home. Take care. Eileen
Victor and Alex were so careful, meticulous and thorough with our move! Highly recommended 👌
Response from the owner:Hi Levi and Leah, thank you so much for the kind review and for taking the time. I will make sure Vitor and Alex know you appreciated their hard work! Glad your move went smoothly. Best of luck in your new home - have a lovely weekend soaking up the new haunts in your area and ignoring the boxes waiting to be housed. Eileen and the team.
This is the second time we’ve used Brisbane Removalists, and once again, they didn’t disappoint! Both times, the team arrived on time and ready to get to work. Diego and Jesus helped us this time and were absolutely amazing!!! They worked efficiently and carefully, all while keeping smiles on their faces throughout the entire move. It’s been a pleasure both times, and we would 100% recommend Brisbane Removalists to anyone looking for a stress-free move!
Response from the owner:Thank you for such a wonderful review, Ashleigh. So glad our teams worked their magic yet again. We really do strive to make it seamless for our customers and the teams really give their all. Their job is not easy, and we love it when they are appreciated for the hard work they put in. It sounds like they had a fun day with you, and this makes their day easier. So, thank you! We hope you enjoy your new home and settle in quickly. I am sure those mountains of boxes will soon be a distant memory. Eileen and the team.
Absolutely fantastic job, quick, efficient and friendly. Very careful with fragile items. Definitely would recommend!
Response from the owner:Hi Erin, Glad we made your move an easy one. It was a pleasure moving you. You and your dad were lovely to deal with. I hope that you love your new home and make wonderful memories. Happy landing Erin and thanks for taking the time to review us. I will let Juan, Carlos and Cesar know that you appreciated their efforts. Eileen and the team
I have used their service three times now, always extremely reliable and perfectly executed move. Thank you so much!
Response from the owner:Hi Tahlia, thank you for taking the time for a shout out for us. I will let Igor and Felipe know. We LOVE return customers! Really pleased it all went well despite the access being a challenge. Enjoy your new start. :) See you next time or is this your forever home? Eileen and the team.
Very happy! Right from booking the job to the actual move, everything was done with the utmost professionalism and efficiency. No hidden extra costs, everything was very transparent. The guys were fantastic and we can’t recommend them highly enough!
Response from the owner:Super to hear this, Javier. We love to have happy clients and no-stress move days. I will let Breno and Avin know that you were super happy! This is what we strive for, so really pleased it all went well. I hope you love your new surroundings. It is a great area with lots to do! All the best Eileen and the team.
I thought the Brisbane Removalists did a great move . The company keeps in touch, first move in a long time I didn't have to chase the movers .
The removalists that did the move were, on time, moved quickly and carefully. No breaks or losses , and where finished a lot sooner than I thought it would have taken.
Response from the owner:Good afternoon, Greg, thanks for the lovely review. Glad your small move went perfectly. Always tricky with risky objects but our superheroes did the job! Thanks for taking the time to review us. Eileen and the team.
Really great company so wasn’t work with!
Response from the owner:Hi James, I hope that this meant... so was worth it ... :) Glad you were happy with our services. I hope that you settle well in your new home. Eileen and the team.
Jeff and Diego helped us today and from the start they were such a fun and positive duo. Highly recommend! Their efficiency and care was incredible. Thanks team!
Response from the owner:Hi Hanna, thank you for the wonderful review. Most people would not have the energy to do this on move day. I will absolutely let Jeff and Diego know that they were once again true superheroes. We wish you all the very best in your new home. I hope the box contents find their way back into cupboards soon rather than later. Happy landing. :) Eileen and the team.
Jeff and Julian worked so hard getting all my gear moved. Thanks so much for all of your help!! Efficient and diligent.
Response from the owner:Hi Angela, thank you so much for you lovely review. Very happy to hear this. I will let Jeff and Julian know. I hope you enjoy your new home. Gald it all went well. You now have the weekend to get rid of all those scary boxes! I hope the team drew smiley faces on them for you! Eileen
Eric and Nicholas were absolutley amazing for my move I thuink I ordered a Truck slightly small but they got everything in professinally except the bike which Nicolas road over to the new house as I didnt really know the directions. This blew my mind. Incredible guys to be around for a few hours. Thanks Boys
Response from the owner:Hi Travis, thank you for your wonderful review. I will let Erick and Nicholas know that you appreciated their efforts. They are true superheroes without the capes. That is awesome that Nicolas rode your bike over! Maybe I need to buy them capes! :) Enjoy your new home Travis and thank you for taking the time to write this. Eileen and the team

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Rates

Our rates are structured to provide flexibility and transparency, tailored to the day of your move. All pricing includes GST and is charged in 15-minute increments, ensuring you only pay for the time used. A minimum of 30 minutes is added to cover depot-to-depot travel from Milton.

  • Monday to Friday: A 2-hour minimum applies, making these days ideal for smaller or quicker moves.
  • Saturday: Slightly higher rates apply, with a 2-hour minimum, to accommodate the increased demand for weekend services.
  • Sunday: A 3-hour minimum is required for bookings, reflecting the premium nature of weekend relocations.

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We would love to help you with your move!

​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.