Holiday Office Hours – Sat 21st Dec 7am – Midday, Sun 22nd Dec Closed, Mon 23rd Dec 7am – 5pm, Tues 24th Dec 7am – Midday, Wed 25th Dec Closed, Thurs 26th Dec Closed, Fri 27th Dec 7am – 5pm, Sat 28th Dec 7am – Midday, Sun 29th Dec Closed, Mon 30th Dec 7am – 5pm, Tues 31st Dec 7am – Midday, Wed 1st Jan Closed, Thur 2nd Jan 7am – 5pm, Fri 3rd Jan 7am – 5pm

Questions to ask Brisbane Moving Companies article feature image

6 Key Questions for Brisbane Moving Companies

Table of Contents

6 Important Questions to Ask Before Hiring a Brisbane Moving Company

Not All Moving Companies Are The Same

Are you planning a move in Brisbane? Finding the right moving company can make all the difference in ensuring a smooth and stress-free relocation. But with so many options out there, how do you know which one to choose? Before making a decision, it’s essential to ask some important questions to help you out of the large range of Brisbane moving companies.

In this article, we will discuss 6 important questions that you should ask before hiring a Brisbane moving company. These questions cover various aspects like their experience, insurance coverage, pricing, and customer reviews. By asking these questions, you can gain valuable insights into the company’s credibility, reliability, and customer service.

Choosing the right moving company can save you from potential headaches and ensure a smooth transition to your new home. So, whether you’re moving locally or long-distance, take the time to ask these important questions before making a decision. By doing so, you can have the peace of mind of knowing that your belongings are in good hands during the moving process.

The importance of asking questions before hiring a moving company

Brisbane moving companies

When it comes to hiring a moving company, asking the right questions is vital. It’s essential to gather all the necessary information to make an informed decision. By asking questions, you can assess the company’s reputation, experience, and professionalism. This step is crucial to ensuring a smooth and stress-free moving experience.

Asking questions also allows you to understand the services offered, pricing structure, and measures taken to protect your belongings. By getting answers to these questions, you can compare different moving companies and choose the one that best suits your needs and budget.

Question 1: Are you insured?

One of the first questions you should ask a Brisbane moving company is whether they are insured. It gives you peace of mind knowing that you’re working with a legitimate business.

Insurance coverage is important. Accidents can happen during the moving process, and having insurance ensures that you are protected in case of any damage or loss to your belongings.

Ask the moving company about their insurance policy and the coverage they provide. It’s crucial to understand the extent of their liability and what steps they take to resolve any issues that may arise.

Question 2: How long have you been in business?

Experience matters when it comes to choosing a moving company. A company that has been in business for several years has likely gained valuable expertise and established a good reputation in the industry. When you ask about their experience, consider not only the number of years they’ve been operating but also their track record.

A moving company with a long-standing presence in the industry is more likely to have dealt with various types of moves and encountered different challenges. Their experience can be an indicator of their ability to handle your specific moving needs efficiently. It’s also a good idea to ask for references or testimonials from past clients to get a better understanding of their service quality.

Question 3: What services do you offer?

Moving companies offer a range of services, and it’s important to know what they provide to determine if they can meet your specific requirements. Ask the company about the services they offer, such as packing, loading, transportation, and unloading. Inquire about any additional services they provide, such as storage options or specialty item handling.

Understanding the full scope of their services allows you to assess whether they can handle the size and complexity of your move. If you have any specific needs or fragile items that require special attention, make sure to mention them and ask if the company has experience in handling such items.

Question 4: What is your pricing structure?

Pricing is a crucial factor to consider when choosing a moving company. While it’s important to find an affordable option, it’s equally important to ensure that you’re getting value for your money. Ask the moving company about their pricing structure and how they calculate their charges.

Some companies charge by the hour, while others have a flat rate for specific types of moves. It’s essential to understand what is included in the price and if there are any additional fees or hidden costs. Ask for a detailed breakdown of the charges and compare quotes from different companies to make an informed decision.

Question 5: Do you have any references or testimonials?

To get a better understanding of a Brisbane moving company’s reputation and service quality, ask for references or testimonials from previous clients. A reputable company will be more than willing to provide you with this information. One of the most respected platforms to read genuine reviews is Google Reviews.

Additionally, you can also check online review platforms and social media channels to see what customers are saying about the company. Keep in mind that a few negative reviews are common, but pay attention to how the company responds to feedback and resolves any issues. This will give you an indication of their commitment to customer satisfaction.

Question 6: What measures do you take to protect my belongings?

The safety of your belongings is of utmost importance during a move. Ask the moving company about the measures they take to protect your items throughout the process. Inquire about the packing materials they use, their handling procedures, and if they have any special equipment for delicate or valuable items.

It’s also important to ask about their loading and unloading process, as well as their transportation methods. Find out if they have GPS tracking systems or other means of monitoring the progress of your move. Understanding the company’s commitment to protecting your belongings will give you peace of mind during the moving process.

The importance of asking questions for a smooth moving experience

Safe, Stress-free Moving

Asking the right questions before hiring a Brisbane moving company is crucial to ensuring a smooth and stress-free relocation. By gathering information about their licensing, insurance, experience, services, pricing, references, and measures to protect your belongings, you can make an informed decision.

Remember that moving is a significant event, and choosing the right moving company can save you from potential headaches and ensure a seamless transition to your new home. Take the time to ask these important questions and compare different options. With the right moving company by your side, you can have the peace of mind knowing that your belongings are in good hands during the moving process.

Choosing the right Brisbane moving company

After asking these important questions, you will have gathered valuable information to help you choose the right Brisbane moving company for your needs. Consider their licensing and insurance, experience, services offered, pricing structure, references or testimonials, and measures taken to protect your belongings.

Take the time to compare different companies, review their answers, and make an informed decision. Remember that the cheapest option may not always be the best, as quality and reliability are crucial when it comes to entrusting your belongings to a moving company.

By choosing the right Brisbane moving company, you can have the confidence that your move will be handled with professionalism and care, ensuring a smooth transition to your new home.

Key Considerations for Hiring a Brisbane Moving Company

The article “6 Important Questions to Ask Before Hiring a Brisbane Moving Company” serves as an essential guide for anyone planning a move in Brisbane. It emphasizes the significance of carefully selecting a moving company to ensure a smooth and stress-free relocation experience. The piece outlines six critical questions to address before making a decision, covering aspects such as the company’s insurance coverage, experience, pricing structure, and customer reviews.

These questions are designed to provide valuable insights into the moving company’s credibility, reliability, and commitment to customer service. By asking these questions, individuals can make informed choices, ultimately saving themselves from potential headaches and ensuring a smooth transition to their new home.

The article further delves into each question in detail, providing a framework for evaluating different moving companies. It stresses the importance of ensuring that a moving company is adequately insured to protect against any damage or loss during the move. The experience of the company is another vital factor, as seasoned movers are more likely to handle various moving scenarios with expertise. The range of services offered, the company’s approach to pricing, and the availability of customer references are also discussed.

Lastly, the article highlights the necessity of understanding the measures a company takes to safeguard belongings, ensuring a safe and secure moving process. The overall message is clear: taking the time to ask these important questions can lead to a more informed decision, resulting in a successful and stress-free move.

More about us, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

To find out how our transparent systems work view our video.

Below, is a list of many of our services we offer to help you with your moving, packing and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can.

If you decide when decluttering for your move that you just have way too much stuff, consider donating through a registered charity. 

So in that spirit, here are a few links to some recognised charities.

MORE GREAT ARTICLES

Furniture removal in Brisbane article feature image of a happy mother and daughter in their new home

Furniture removal in Brisbane in 2024

Expert Services with Brisbane Removalists Relocating can be overwhelming, especially when handling large furniture pieces. In Brisbane, the high demand for reliable and efficient furniture

Read More »

Office Hours:

SHARE US ON YOUR SOCIALS

Google Rating
4.7
Based on 682 reviews
js_loader

Send Us a Message

Brisbane Removalists banner logo reversed small size

Get a Quote

Brisbane Removalists banner logo reversed small size

Urgent Last
Minute Moves

Monday , February 24th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Tuesday, February 25th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Wednesday, February 26th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Thursday, February 27th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Friday, February 28th

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 3 bedroom
  • Office move
  • Details correct at time of posting

Saturday, March 1st

Morning:
  • House or Unit move 1- 5 bedroom
  • Office move
Afternoon:
  • House or Unit move 1- 2 bedroom
  • Office move
  • Details correct at time of posting

Read Our Reviews

Excellent
Brisbane Removalists
4.7
Based on 682 reviews
great service prompt polite and professional team! Thank you everyone
Response from the owner:Good morning, Liz! Thank you for reviewing us especially for a super quick mini move - glad we could help. Eileen
Quick and hard working people, easy moving with them.
Response from the owner:Good morning, Ed. Thank you for taking the time to review us. I will pass this on to Camilo and Jaime. Glad we made your move a successful and stress-free, one in as far as moving can be stress-free that is. :) It is a bit of an oxymoron really but if we took away most of the stress associated with moving as a rule, then we have done our job. We wish you all the best in your new home and a wonderful 2025. Happy landing! Eileen and the team.
Brisbane Removalists were fantastic for my recent move. Eileen in the office was friendly, professional and very thorough - she answered all my questions and put me at ease - I knew my move would be in good hands. The two movers were also incredibly professional and efficient. I would highly recommend them.
Response from the owner:Hi Kath, thank you for your lovely review and for taking the time to do this. We are thrilled you move went well and that you felt safe in our hands. I will let Camillo and Miguel know that you appreciated their efforts. Enjoy your new home! Eileen, Thomas, Antje and the team.
We have used Brisbane Removalists twice now for our business moves and they have been very reliable and extremely helpful.
Response from the owner:Good morning, Jenna, Thank you for the review and taking time to actually do this. It is not usually high on anyone's agenda after a move, but it certainly helps us. We are thrilled that you have had 2 successful office moves and that we could help to make the process easy for you. Enjoy your new offices and maybe we will see you again in the future? We wish you all the best for the foreseeable. I will let Thomas and Daniel know. :) Eileen and the team.
Second time I have used Brisbane Removalists and let me tell you, they never disappoint!

Thank you so much to Andre and Lucas for today, you were absolutely incredible! Greeted with a warm smile, both very polite, kind and courteous! P.S - what wonderful singers, you are! Haha ;) I was so stressed about the move but you put my mind at ease right away, had great communication the whole way through and both were very thorough! I can't thank you enough, you are both absolute legends! A++

Also to Eileen and the team, thank you once again for your understanding and oustanding customer service. Always a pleasure speaking with you on the phone! :)

Lauren x
Response from the owner:Good morning, Lauren, What a lovely way to start the day! We love to get such happy clients. We also love to know that our teams are true superheroes, and you got a concert for free! I will have to investigate this. I did not know we had such talent on our teams. I know who to book in for the Christmas party or was that tongue in cheek? I hope that you settle well and that you do not have to move again soon but we will be there for you if you do. I will let Andre and Lucas know that you have given them such a glowing review. We have so enjoyed moving you too and the fun conversations. Makes my job fun too! Cheers, Eileen and the team
Great service from the office and the two young men who came out. Went above and beyond. Would highly recommend.
Response from the owner:Thank you, James for taking the time to give us a review. I will let Erick and team know that they did a great job. They are true superheroes especially in this heat. :) Enjoy your new home. Eileen and the team.
I would recommend to a friend. I had a stressful day after a removal company cancelled last minute. These guys saved the day by stepping in last minute! Also to mention Jonathan and Marlon were very carful at handling our goods and made it such a smooth process. Such great workers!!

In my eyes money well spent.

Thanks again,
Daniel
Response from the owner:So glad we could help out Daniel and that our superheroes gave you a 5-star service. It was just lucky that we were able to get a truck available given it was a Friday afternoon - Fridays are always the busiest! So happy we did and gave you the weekend to unpack! Have fun in your new home! Take care!
These guys were amazing!! Prompt, polite and very professional and respectful of our situation. From our first point of contact with the lovely ladies in the office to final payment, we could not fault them. We will not hesitate to use them again or recommend them to anyone! Thank you team!! Deb
Response from the owner:Good morning, James and Deb, This is such a lovely message to see first thing in the morning. Thank you for taking the time to do this. We are so glad that we could make your mum's move a less stressful one. We hope that everything goes well with the changes ahead. I wish you all the very best Deb. You were so lovely to deal with. Something we love in the office - people connecting with people. I am glad Erick and David made this move a gentle one. Take care, Eileen and the team.
The gents turned up on time and cheery at 6:45am. Diego (Colombian) and Sebastian (Ecuadorian) were polite, careful with our stuff and respectful of our family. I was super impressed by their meticulous placement of all furniture on the truck (a passer by said the same!) and there were no bumps or bruises on either property or any of the goods or humans (haha). Pay by the hour and very good value. Thanks all.
Response from the owner:Hi Chris and Sarah, Lovely to hear that your move went so well and that our superheroes made it a stress-free day. I am positive that both Diego and Sebastian will be thrilled to see their names in lights but more that you appreciated their care and professionalism. I hope you both had a fun day. We wish you all the very best in your new home. A new home is always a great way to start a new year off! Cheers, Eileen and the office team.
I recently hired Brisbane Removalists based on a friend's recommendation, and I couldn’t be happier with the service. Erick and Christian were fantastic from start to finish. They communicated their ETA and arrived right on time. Both were polite, courteous, and professional, making the whole process feel stress-free.

What really stood out was how careful and attentive they were with my furniture. Not a single item was damaged, and it was obvious they took the time to ensure everything was packed securely. They worked quickly, without cutting any corners, and it was clear they really knew what they were doing. The whole move went smoothly and was completed efficiently.

To top it off, their rates were very reasonable, and there was no surcharge for paying by card.
Response from the owner:Good morning Xavier, thanks so much for such a beautiful review. It was lovely to come back from break to find this. We love to see our teams appreciated for the hard work they do. Erick is a superstar and always ensures his team works carefully and professionally. He is a super team leader. We are also glad you appreciated that our fees are reasonable. We give our best to be a 5 star service without it costing you the earth. We understand the pressures and high costs of moving and struggle it is for everyone. We do our best to make it affordable and minimize costs where we can. We wish you all the very best in your new home and a great start to 2025. It must be great to start off the new year in a new place! Eileen
Erick and Diego helped us with our move last week. They were so professional, punctual and moved all our furniture in record time while having to deal with an apartment lifts and tight timeframes. Could not have asked for better movers!
Response from the owner:Hi Uday, thank you so much for the lovely review. Erick and Diego will be happy to know they helped in facilitating your move without stress. Thank you for taking the time to appreciate their work. We wish you all the very, very best for the festive season and new year. Enjoy your new home! Eileen and the team.
Eric and Diaggo….. my happy Spanish REMOVALISTS….. happy, polite and Professional…. On time… and careful a considerate …. Highly recommended 🙏🙏👍👍
Response from the owner:Thank you Pat! Lovely to see happy customers enjoying their move. I will be sure to let the guys know how happy you were with the service they provided and the smiles!!! I hope they taught you some Spanish while they were there. Thanks for taking the time to review us. It means a lot to us. Enjoy your new home! Eileen
Vanderson and Team from Brisbane Removalist were amazing. They took great care of our furniture wrapping in blankets and were outstanding.

We has some awkward items to move and their experience and professionalism was apparent.

The team were friendly and dedicated.

We had everything labelled and planned where it was to go in the new home which the team appreciated.

Would highly recommend to anyone moving home
Response from the owner:Good morning Jeffrey, it is always lovely to wake up to a happy customer! Thank you for your kind words. I will let Vanderson, Santiago and Raphael know that you appreciated their attitude, professionalism and skills. We feel the same about them and their dedication to doing their very best. They truly are fantastic and we value them immensely. We wish you all the very best in your new home and hope you enjoy your first Christmas there. Thank you for taking the time to review us. It really helps us too! Eileen and the team at Brisbane Removalists
Luke and Justin just assisted with a local move, highly efficient, friendly, helpful, above and beyond expectations.
Can thoroughly recommend Northside Removals
Response from the owner:Hi Melanie, I love that your move went well - unfortunately, it was not with us. I believe you have clicked on the wrong google link. I just want to make sure Northside Removals get the review they deserve. Credit where credit is due and all that. Eileen and the team from Brisbane Removalists
12h and 4 very hard working men got me from my old place to a new one to call home. They were careful and make the effort to care for my belongings and followed instructions to place all the items where I wanted them in the new place. Unfortunately one glass table top was broken in the process. Other than that, everything went well. This was the second time we book their services to move house and we will go back to them next time.
Response from the owner:Hi Sylvia, thanks for taking the time to review us. We love repeat customers. Happy that we managed to get you into your beautiful new home. I hope you settle well. I know this was a big mission for you. Sorry that the table glass broke. Tempered glass does not like truck vibrations and although the team did not knock the table, it spontaneously exploded. This is a known defect with tempered glass - showers, ovens etc. that just randomly explode. I believe this is why insurance companies do not like to cover glass. It is quite scary when this happens and we are truly sorry that it happened. We hope you do not have to move too soon Sylvia! Feet up and enjoy your new home. Eileen and the team.
Sensational communication, amazing service, and great outcome. Cannot fault and really appreciate the above and beyond attention. Thank you for moving me into my new home.
Response from the owner:Good morning Jeff. What a nice way to start my day. Thank you for such a lovely review. I am so glad we could help you settle without the stress. We do try our best to make moving easy so we are thrilled to have you acknowledge this. I will let Miguel and Andres know that they were true superheroes - time to buy them capes I think! I hope you are through the boxes as you did not have many! I hope you enjoy your new surroundings. Take care. Eileen, Atjie, Thomas and the teams.
I have had the best experience with these removalists. From my enquiry with Eileen and then booking the job was easy, very informative, friendly and very knowledgeable. On the day of the move everything went very smoothly. The fellows Jesus and Javier were friendly and professional and went about their work confidently. I would highly recommend brisbane removalists and would use them again.
Response from the owner:Good Morning Jodie, what a lovely way to start my day! Thank you for your kind words and praise of the team. It is not an easy job that they do and I love it when our clients recognize this. Heavy lifting, long days and heat and they still do it with a smile and a great attitude. We would be lost without them. I will let Jesus and Javier know that you have given then a 5 star review. I hope that you have love your new home and garden and settle quickly Jodie. Cheers, Eileen and the team.
Miguel and Jesus were amazing. Very friendly and professional. I would highly recommend Brisbane Removalists. They helped me to move from one 3bdr townhouse to another. I was referred to them by someone else, and I was not disappointed.
Response from the owner:Hi Jaimi, Thank you so much for the lovely review. We rely on word of mouth and our Google Reviews, so we are always happy to have referrals. Glad we made your move a smooth one. Yes Miguel and Jesus are amazing. I will let them know that you were thrilled by their professionalism. We wish you all the best Jaimi in your new home. Until next time...Eileen and the team.
Very smooth move , i had lots of woodwork machinery as well asa 4 bedroom house. Great price and the guys hard.worked. definately reccomended
Response from the owner:Hi Irene, and John. Thank you for taking the time to review us and for your email. We appreciate you doing this as this was a big move and no doubt you have other things to do! I have let Vanderson, Javier and Santiago know. Glad we managed to get it all done in record time. We wish you all the best in your new home...once the boxes have been emptied that is! Take care, Eileen, Thomas and Antje.
Great guys did an awesome job and didn't mess around. Great value and service. Highly recommend!
Response from the owner:Hi Mark, Thank you for the lovely review. Andres and Nicholas will be super happy to see this. We wish you all the very best in your new home. Happy it went well and we could take the sting out of moving for you! Happy landing! Eileen and the team.
js_loader

THANK YOU

Your Quote Request has been sent!
(Please check your Junk Mail)

Here's why you should book with us!

THANK YOU

Your Quote Request has been sent!
(Please check your Junk Mail)

Rates

Our rates are structured to provide flexibility and transparency, tailored to the day of your move. All pricing includes GST and is charged in 15-minute increments, ensuring you only pay for the time used. A minimum of 30 minutes is added to cover depot-to-depot travel from Milton.

  • Monday to Friday: A 2-hour minimum applies, making these days ideal for smaller or quicker moves.
  • Saturday: Slightly higher rates apply, with a 2-hour minimum, to accommodate the increased demand for weekend services.
  • Sunday: A 3-hour minimum is required for bookings, reflecting the premium nature of weekend relocations.

We’ll contact you shortly to discuss your specific moving needs and provide further details!

We would love to help you with your move!

​Rates

We would love to help you with your move!

Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.