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Questions to ask Brisbane Moving Companies article feature image

6 Key Questions for Brisbane Moving Companies

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6 Important Questions to Ask Before Hiring a Brisbane Moving Company

Not All Moving Companies Are The Same

Are you planning a move in Brisbane? Finding the right moving company can make all the difference in ensuring a smooth and stress-free relocation. But with so many options out there, how do you know which one to choose? Before making a decision, it’s essential to ask some important questions to help you out of the large range of Brisbane moving companies.

In this article, we will discuss 6 important questions that you should ask before hiring a Brisbane moving company. These questions cover various aspects like their experience, insurance coverage, pricing, and customer reviews. By asking these questions, you can gain valuable insights into the company’s credibility, reliability, and customer service.

Choosing the right moving company can save you from potential headaches and ensure a smooth transition to your new home. So, whether you’re moving locally or long-distance, take the time to ask these important questions before making a decision. By doing so, you can have the peace of mind of knowing that your belongings are in good hands during the moving process.

The importance of asking questions before hiring a moving company

Brisbane moving companies

When it comes to hiring a moving company, asking the right questions is vital. It’s essential to gather all the necessary information to make an informed decision. By asking questions, you can assess the company’s reputation, experience, and professionalism. This step is crucial to ensuring a smooth and stress-free moving experience.

Asking questions also allows you to understand the services offered, pricing structure, and measures taken to protect your belongings. By getting answers to these questions, you can compare different moving companies and choose the one that best suits your needs and budget.

Question 1: Are you insured?

One of the first questions you should ask a Brisbane moving company is whether they are insured. It gives you peace of mind knowing that you’re working with a legitimate business.

Insurance coverage is important. Accidents can happen during the moving process, and having insurance ensures that you are protected in case of any damage or loss to your belongings.

Ask the moving company about their insurance policy and the coverage they provide. It’s crucial to understand the extent of their liability and what steps they take to resolve any issues that may arise.

Question 2: How long have you been in business?

Experience matters when it comes to choosing a moving company. A company that has been in business for several years has likely gained valuable expertise and established a good reputation in the industry. When you ask about their experience, consider not only the number of years they’ve been operating but also their track record.

A moving company with a long-standing presence in the industry is more likely to have dealt with various types of moves and encountered different challenges. Their experience can be an indicator of their ability to handle your specific moving needs efficiently. It’s also a good idea to ask for references or testimonials from past clients to get a better understanding of their service quality.

Question 3: What services do you offer?

Moving companies offer a range of services, and it’s important to know what they provide to determine if they can meet your specific requirements. Ask the company about the services they offer, such as packing, loading, transportation, and unloading. Inquire about any additional services they provide, such as storage options or specialty item handling.

Understanding the full scope of their services allows you to assess whether they can handle the size and complexity of your move. If you have any specific needs or fragile items that require special attention, make sure to mention them and ask if the company has experience in handling such items.

Question 4: What is your pricing structure?

Pricing is a crucial factor to consider when choosing a moving company. While it’s important to find an affordable option, it’s equally important to ensure that you’re getting value for your money. Ask the moving company about their pricing structure and how they calculate their charges.

Some companies charge by the hour, while others have a flat rate for specific types of moves. It’s essential to understand what is included in the price and if there are any additional fees or hidden costs. Ask for a detailed breakdown of the charges and compare quotes from different companies to make an informed decision.

Question 5: Do you have any references or testimonials?

To get a better understanding of a Brisbane moving company’s reputation and service quality, ask for references or testimonials from previous clients. A reputable company will be more than willing to provide you with this information. One of the most respected platforms to read genuine reviews is Google Reviews.

Additionally, you can also check online review platforms and social media channels to see what customers are saying about the company. Keep in mind that a few negative reviews are common, but pay attention to how the company responds to feedback and resolves any issues. This will give you an indication of their commitment to customer satisfaction.

Question 6: What measures do you take to protect my belongings?

The safety of your belongings is of utmost importance during a move. Ask the moving company about the measures they take to protect your items throughout the process. Inquire about the packing materials they use, their handling procedures, and if they have any special equipment for delicate or valuable items.

It’s also important to ask about their loading and unloading process, as well as their transportation methods. Find out if they have GPS tracking systems or other means of monitoring the progress of your move. Understanding the company’s commitment to protecting your belongings will give you peace of mind during the moving process.

The importance of asking questions for a smooth moving experience

Safe, Stress-free Moving

Asking the right questions before hiring a Brisbane moving company is crucial to ensuring a smooth and stress-free relocation. By gathering information about their licensing, insurance, experience, services, pricing, references, and measures to protect your belongings, you can make an informed decision.

Remember that moving is a significant event, and choosing the right moving company can save you from potential headaches and ensure a seamless transition to your new home. Take the time to ask these important questions and compare different options. With the right moving company by your side, you can have the peace of mind knowing that your belongings are in good hands during the moving process.

Choosing the right Brisbane moving company

After asking these important questions, you will have gathered valuable information to help you choose the right Brisbane moving company for your needs. Consider their licensing and insurance, experience, services offered, pricing structure, references or testimonials, and measures taken to protect your belongings.

Take the time to compare different companies, review their answers, and make an informed decision. Remember that the cheapest option may not always be the best, as quality and reliability are crucial when it comes to entrusting your belongings to a moving company.

By choosing the right Brisbane moving company, you can have the confidence that your move will be handled with professionalism and care, ensuring a smooth transition to your new home.

Key Considerations for Hiring a Brisbane Moving Company

The article “6 Important Questions to Ask Before Hiring a Brisbane Moving Company” serves as an essential guide for anyone planning a move in Brisbane. It emphasizes the significance of carefully selecting a moving company to ensure a smooth and stress-free relocation experience. The piece outlines six critical questions to address before making a decision, covering aspects such as the company’s insurance coverage, experience, pricing structure, and customer reviews.

These questions are designed to provide valuable insights into the moving company’s credibility, reliability, and commitment to customer service. By asking these questions, individuals can make informed choices, ultimately saving themselves from potential headaches and ensuring a smooth transition to their new home.

The article further delves into each question in detail, providing a framework for evaluating different moving companies. It stresses the importance of ensuring that a moving company is adequately insured to protect against any damage or loss during the move. The experience of the company is another vital factor, as seasoned movers are more likely to handle various moving scenarios with expertise. The range of services offered, the company’s approach to pricing, and the availability of customer references are also discussed.

Lastly, the article highlights the necessity of understanding the measures a company takes to safeguard belongings, ensuring a safe and secure moving process. The overall message is clear: taking the time to ask these important questions can lead to a more informed decision, resulting in a successful and stress-free move.

More about us, your one-stop place to go for all your removalists needs & more

For more than a decade now, Brisbane Removalists, experts in moving homes, have offered a wide variety of services. These services which include furniture storage, have helped out many clients and just some of these clients wanted to have their say. You can read what they said on our Reviews page.

To find out how our transparent systems work view our video.

Below, is a list of many of our services we offer to help you with your moving, packing and storage needs.

In an effort to help out more

We love to help our clients with not just our professional and reliable services, but with all the helpful information we can.

If you decide when decluttering for your move that you just have way too much stuff, consider donating through a registered charity. 

So in that spirit, here are a few links to some recognised charities.

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Moving is a sucky business but Eileen, Marlon and Luis from Brisbane Removalists made the whole thing suck far less than it could have. Nothing was too much trouble, they packed the truck like tetris and they were gentle and thoughtful with everything. I heartily recommend for your next move.
Response from the owner: Thank you, Kathy, we really appreciate your feedback and for taking the time to do this. Sucky is a great way of explaining moving. So glad we made it less sucky! The teams are well trained to do moves so it does make the process easier and allows you to feel confident that your precious items arrive in one piece. We wish you all the very best in your new home Kathy. Hopefully the warm weather will return soon. Eileen
Erick and Elvis helped us with moving from an apartment to a house and they were both great. They took care of our stuff, were friendly, and personable. They both deserve recognition for the hard work that they do and would use them again in the future if needed. :)Thanks!
Response from the owner: Hi Liane, thank you so much for your lovely review. They are truly superstars! I will let them know that you have given them 5 stars! We are happy that your move went so well, and we wish you all the very best in your new home. Eileen, Thomas and the team.
2 great young guys professional courtesy on - time and nothing was too much trouble they cared about our furniture as if it was their own. Would recommend them to anyone.
Response from the owner: Thank you, Katrina for reviewing the team. I will let Jesus and Jonathan know that their work was appreciated. We wish you all the very best in your new home even if it was not far from the last. It is definitely quieter on the new side. :) Katrina
Professional and reliable. Took great care of our item.
Response from the owner: Good morning, Holly! Lovely to have the first email of the day as a 5-star review. :) Thank you for taking the time to do this especially for such a quick and painless move. Enjoy! Take care and thank for using our services. I will let Erick's team know. Eileen
I recently had the pleasure of working with Brisbane removalists. during my house move in Brisbane city. From start to finish, their service was exceptional! Here's why I highly recommend them:1. **Punctual and Efficient**: The team arrived right on time and wasted no time getting to work. They handled everything with precision and care.2. **White-Glove Service**: Their personalized approach made me feel like a valued customer. They truly go above and beyond to ensure a smooth move.3. **No Double Handling**: Brisbane removalist's process minimizes the risk of damage by avoiding unnecessary handling of your belongings. This attention to detail impressed me.4. **Professionalism**: The team wrapped my furniture items in blankets, protecting them during transit. Their expertise and professionalism were evident throughout.Overall, Brisbane Removalists is absolutely the best choice for your move in Brisbane! I give them a solid 5 stars ⭐⭐⭐⭐⭐.
Response from the owner: Good morning, Siavash, what a lovely way to start my day! We are so happy that you found our service to be 5-star. We try our very best to ensure that all our customers feel this way. We have excellent teams that really care and are reliable and professional. I am thrilled that you took the time to write so much and outline this. They work hard to maintain this standard. You had Andre and Joao on your move. I will let them know how happy you were. Thank you for taking the time to give us a shout out as word of mouth and google reviews are how we continue to keep a strong profile in the community. We wish you all the very best in your new home and hope you find your feet soon once the daunting prospect of unpacking is done. :) Eileen and the team.
Amazing company, I definitely recommend these fellas to anyone moving and/or need storage.Shout out to Isaac, Camilo and Eileen.The boys just came in and smashed it ae, got the job done efficiently and were very professional. They handled our furniture and white goods with care, and have excellent communication skills.Eileen, what can I say suga, the struggle was real for our family this morning but you came through for me my palagi sister. From the bottom of our hearts fa'afetai lava, God bless you and your family 🙏🙏🙏Take care, Epi xo
Response from the owner: Malo lava Epi, fa'afetai for the lovely review. I will let Camilo and Issac know that they reached superhero status once again! So glad we could help you and your family out in such a tough situation. You were pretty amazing to hold it all together given the circumstances. I look forward to sorting the next part of your move with you Epi. Take care - see you for part 2 soon. Eileen
Prior to booking with Brisbane Removalists, I had gotten quotes from a number of different companies, and went with them as they were the only company that didn't spam me with multiple phone calls, texts and emails every day.This being our first larger move, I was fairly stressed about it and was expecting many things to go wrong, but it was smooth and easy throughout the process. Eileen was super responsive and friendly in the booking process. We had a last-minute change in schedule with under 24h until the move needed to commence, but Eileen was able to accommodate us for the next day, without any dramas.Our movers were Dairo and Camilo. They showed up with big smiles and got to work quickly. I was very impressed with how strong and careful they were. We had an apartment-to-apartment move, and there was no damage to any of our walls or lifts, nor to any of our belongings. I could barely hear any noise as they were working, which is a testament to how gentle they were. We had some heavy and delicate items (piano, artworks), and there was no damage, not even on the plastic wrapping.Overall I was very impressed by the level of service and care and hope to use them again for my next move!
Response from the owner: What a super review you have given us. Thank you, Delia. This is wonderful to hear. I am thrilled me made your move a stress-free and a successful one. Large moves are stressful, but we have true superheroes on our staff that know exactly what they are doing and how to handle goods properly and always come with a smile. I will pass this on to Dairo and Camilo. They will be very happy to see their names in lights! We wish you all the very best in your new home Delia. I am sure the boxes will soon disappear, and you will be able to put your feet up and enjoy your new surroundings. Eileen and the team.
Best guys, super fast, extremely careful and hardworking. Would highly recommend. AAA+++
Response from the owner: Good morning, Karla! always wonderful to start my day off with a wonderful review! I will definitely let Sebastian and Jonathan know that they were superheroes! Thanks for being loyal to our company...should I say Auf wiedersehen? Hopefully we will see you again soon. Eileen and the team. :)
From our initial inquiry, Eileen was very transparent and detailed which made us feel reassured about our move. We also had a last minute booking which they were able to cater for. We were stressed about our TV with a thin panel but the team were able to use padding, blankets and their experience to move it without any problems. The movers, Nathan and Liuz, were very efficient and safe with good manual handling practices. We highly recommend these two lads! They are machines! They were quick, organised and attentive. They were also ready and willing to listen to our needs and requests. This was something we and others really appreciate! You’ve got a great combo with this team. Thank you, Brisbane Removalists!
Response from the owner: What a lovely review Savannah. Nathan and Liuz are very much superheroes. We would be lost without them and all our super teams. I want to thank you for taking the time to write this and to support the effort they made to make your move so easy. I am sure they had a lot of fun on the day. We wish you a happy landing in your new home and all the very best. I hope the boxes disappear quickly so you can enjoy it even more. Eileen and the team
Very polite, punctual and friendly.
Response from the owner: Thanks Jonathan, lovely to hear this. I will let Erick and Daniel know that you gave them 5 stars. They will be thrilled. Enjoy your new home. I hope you settle well. Eileen and the team.
Fantastic job guys, I would highly recommend Brisbane Removalist. Once again a fantastic team definitely the best removalist I have ever used.
Response from the owner: Hi Kevin, thank you for taking the time to review us. I will pass on your thanks to Dairo, Diego and David. They are superheroes and have a great work ethic. Glad we could help make your move a little easier. Container moves certainly remove the stress of double settlements and such like. We will see you again soon for the container drop off. Take care, Eileen, Thomas and the team.
I called them at 10am today, asking if I could relocate my business. The truck arrived at 3, and 5 hours later we had the entire business in a new location. Super helpful guys, and great customer service - booking was also easy.
Response from the owner: Thanks, Steve for the lovely review. So glad we could help out last minute. You also made it very uncomplicated. We wish you luck with your business expansion! Maybe we can move you next time when you are in need of an even bigger office. :) Eileen and the team.
The team was puntual, professional and really helpful!Eileen also provides an excellent customer service and was patient with all our questions. We would definitely recommend!
Response from the owner: Hi Maria, thank you for the lovely review. So happy your move went smoothly. We love to know that we have made a difference in what usually is a stressful day. I enjoyed chatting with you on the phone. I so enjoy fun clients like you. Makes my day! Enjoy your new home, Maria.
We recently moved some items out of storage with Brisbane Removalists and I can’t recommend them enough. The two guys arrived early. They were very pleasant and accommodating and showed much care with our furniture and our walls. The price was reasonable and communication was clear from time of booking to completion of the move. I wouldn’t hesitate to use them again.
Response from the owner: Thank you so much for the review, Jan. Glad this went more smoothly than your last experience. Hopefully we have restored your faith in removalist companies. It is a mine field to find the right company. Word of mouth and google reviews are often the most reliable means of getting the right company, which is why we really appreciate you having taken the time to let others know. We do not advertise and rely purely on reviews and word of mouth. I will let Erick and Nicolas know that they were superstars today! We wish you all the very best Jan. Happy landing. :) Eileen Thomas and the team
Fantastic service. We had a dual settlement which was stressful enough. The guys they sent out to us were very professional, extremely hard working and very careful with our belongings. I will be using them from now on and I suggest you do as well if you want a stress free and professional job. 10 out of 10.
Response from the owner: Hi Bryce, thank you for the lovely review. Despite it being a very stressful day for you with double settlement, you remained so cheerful and positive. I am sure the team had a great fun with you all day. I will let Luiz, and both Camilos know that you have given them a 5-star review. You were wonderful to deal with from A to Z and we look forward to hearing from you again with your next family move. Good luck with your next building project! Eileen, Thomas and the team. (and Dobby the office cat!)
Eileen and the boys made this move as easy as possible. Such a great team, smiling, hard working and organised. True professionals in every way. Thank you so much.
Response from the owner: Hi Rachel, so happy that your container moves went so well for you and super happy that we were able to fit everything in the one container for you, rather than two. I am glad we opted for one with back up rather than bringing out two from the start. Thank you for taking the time to thank our superheroes - they do a stellar job. I will let David, Julian, Javier, Nicolas and Andres know. We wish you all the best in your new home and a wonderful rest of the year. Eileen, Thomas and the team. :)
We have used Brisbane Removalists twice for two removals from offices in the Brisbane CBD and, each time, they have been so easy to deal with. They are available quickly, extremely polite and professional, the removalists are super stars and the invoicing and payment is very easy. We will continue to use them for all future moves. Thank you!
Response from the owner: Hi Sharnie, thank you so much for such a lovely and kind review. This made my day! I will let Erick and Nicolas know that you were so happy with them. YES, they are superstars! We are fortunate to have great teams and are very lucky in this respect as we would not be successful without them and their wonderful work ethic. I am so glad that we have made your moves seamless. I look forward to working with you in the future Sharnie. Eileen, Thomas and the team.
The guys we had were amazing they worked extremely hard, were polite, and made sure everything was in the correct place before they left. We will definitely recommend and use them again!
Response from the owner: Hi Jordy, thank you for your lovely review and taking the time to thank the team. I will let Vanderson, Fredy and Santiago know. We love to hear that you appreciate their work but also their attitude and work ethic as we do. They are fantastic and we love having them on the team. :)
I've used this company to move twice now, and both times they did great! My first time was two years ago, and the guys did such a great job that I didn't have to think twice about coming back. The second time around was just as fantastic. Friendly and efficient service all around.
Response from the owner: Thank you Vassili, for taking the time to write us a review. We love return customers and are very happy to hear that the service we offer is consistent. I thoroughly enjoyed catching up with you. You also make our job easy. You have such a great personality and attitude. I am sure Andre and Luis had a lot of laughs. Hope to see you again in the future. Enjoy your new home! Eileen
They moved us from Kenmore to Manly, they guys were on time, courteous and did everything in a timely manner.
Response from the owner: Hey Graeme, thank you for the review. Happy that it all went to plan and that you appreciated our services. I hope you settle well into your beautiful new home in Manly. :) Enjoy the view!
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Our rates Monday to Friday are $179 per hour including GST (in 15-minute increments) after a 2-hour minimum charge and a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Saturday are $209 per hour including GST (in 15-minute increments) after a 2-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.

Our rates on Sunday are $239 per hour including GST (in 15-minute increments) after a 3-hour minimum charge with a 30-minute minimum charge to cover depot-to-depot travel from Milton.